Nevada Department of Administration Overview

 DEPARTMENT OVERVIEW

 DEPARTMENT OVERVIEW

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

1173.5 Authorized Positions (FY15)

1173.5 Authorized Positions (FY15)



18 Offices Statewide

18 Offices Statewide



8 Divisions

8 Divisions



8 Counties as Agents

8 Counties as Agents

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

Deliver progressive and

Deliver progressive and

responsive service to our

responsive service to our

customers.

customers.



Provide continuous, innovative

Provide continuous, innovative

and secure technology services

and secure technology services

to internal and external

to internal and external

customers.

customers.



Provide timely and accurate

Provide timely and accurate

revenue collections and

revenue collections and

distributions which fund

distributions which fund

Nevada’s services and

Nevada’s services and

infrastructure.

infrastructure.



Recruit, train and maintain a

Recruit, train and maintain a

ready and capable workforce.

ready and capable workforce.



Regulate businesses, protect

Regulate businesses, protect

the public against fraud and

the public against fraud and

unfair business practices, and

unfair business practices, and

ensure compliance with

ensure compliance with

environmental mandates.

environmental mandates.



Provide critical support

Provide critical support

services for the administration

services for the administration

of the Department.

of the Department.

3

Director’s Office



Establishes Department Policies

Establishes Department Policies



Directs and Controls Operations

Directs and Controls Operations



Handles Media Inquiries, Personnel

Handles Media Inquiries, Personnel

Issues & Internal Controls

Issues & Internal Controls



Reviews Operations

Reviews Operations



Administrative Hearings

Administrative Hearings



Employee Development and Training

Employee Development and Training

Troy Dillard

Troy Dillard

Director

Director

Rhonda Bavaro

Rhonda Bavaro

Deputy Director

Deputy Director

4



Budget

Budget



Accounts Payable

Accounts Payable



Revenue

Revenue



Debt Collections

Debt Collections



Inventory Control

Inventory Control



Telecommunications

Telecommunications



Contract Management

Contract Management



Payroll

Payroll



Travel

Travel



Purchasing

Purchasing



Warehousing

Warehousing



Mail Services

Mail Services



Facility Management

Facility Management

Administrative

Services

Amy McKinney

Amy McKinney

Administrator

Administrator

5

Management Services

and Programs



Department and Division Policies,

Department and Division Policies,

Procedures, Legislation and Regulations

Procedures, Legislation and Regulations



Project Management Oversight and

Project Management Oversight and

Implementation

Implementation



Research and Development

Research and Development

Terri Albertson

Terri Albertson

Administrator

Administrator

6

Motor Vehicle

Information Technology



Application Design and Programming

Application Design and Programming



System Design and Maintenance

System Design and Maintenance



Network and System Support

Network and System Support



Application and Computer Help Desks

Application and Computer Help Desks

Mark Froese

Mark Froese

Administrator

Administrator

7

Motor Carrier



Fuel Tax Collection and Distribution

Fuel Tax Collection and Distribution



Intrastate Motor Carriers – Registration

Intrastate Motor Carriers – Registration



International Fuel Tax Agreement (IFTA) – Compliance

International Fuel Tax Agreement (IFTA) – Compliance



International Registration Plan (IRP) – Interstate Registration

International Registration Plan (IRP) – Interstate Registration



Fuel/Registration Audits

Fuel/Registration Audits



MCD Revenue Collections

MCD Revenue Collections

Wayne Seidel

Wayne Seidel

Administrator

Administrator

8

Central Services



Call Center

Call Center



Driver’s License Review

Driver’s License Review



Web and Mail Renewals

Web and Mail Renewals



Title Production and Research

Title Production and Research



Document Imaging and Data Integrity

Document Imaging and Data Integrity

Self Funded Programs

Self Funded Programs



Records Sales

Records Sales



Insurance Verification

Insurance Verification



License Plate Production

License Plate Production



OHV Registration and Title Processing

OHV Registration and Title Processing

Sean McDonald

Sean McDonald

Administrator

Administrator

9

Compliance Enforcement



Automotive Business Licensing and Regulation

Automotive Business Licensing and Regulation



DUI, Traffic Safety and Professional Drive Schools

DUI, Traffic Safety and Professional Drive Schools

Licensing and Regulation

Licensing and Regulation



Fraud Detection, Prevention and Investigation

Fraud Detection, Prevention and Investigation

Self Funded Program

Self Funded Program



Vehicle Emissions Program

Vehicle Emissions Program

Donnie Perry

Donnie Perry

Administrator

Administrator

10

Field Services



Training and Licensing of Drivers

Training and Licensing of Drivers



Registering and Titling of Vehicles

Registering and Titling of Vehicles



Voter Registration

Voter Registration



Verification of Identity

Verification of Identity



Customer Service

Customer Service

Nancy Wojcik

Nancy Wojcik

Administrator

Administrator

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

The Department is funded through Highway Fund Appropriations,

The Department is funded through Highway Fund Appropriations,

fees collected that are distributed directly to our budget accounts,

fees collected that are distributed directly to our budget accounts,

transfers from other internal budget accounts, costs allocations and

transfers from other internal budget accounts, costs allocations and

reimbursements.

reimbursements.



Additionally, the Department receives a General Fund Appropriation

Additionally, the Department receives a General Fund Appropriation

each fiscal year for the costs associated with the Motor Voter

each fiscal year for the costs associated with the Motor Voter

Program.  This funding source equates to less than .01% of our

Program.  This funding source equates to less than .01% of our

overall funding.

overall funding.



The Department collects in excess of $1 billion in revenue each

The Department collects in excess of $1 billion in revenue each

fiscal year.  The Department’s  Highway Fund Appropriations must

fiscal year.  The Department’s  Highway Fund Appropriations must

stay under 22% of the funds collected and distributed to the

stay under 22% of the funds collected and distributed to the

Highway Fund, excluding fuel tax revenue. The following chart

Highway Fund, excluding fuel tax revenue. The following chart

illustrates how these funds were distributed in FY14.

illustrates how these funds were distributed in FY14.

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13

45 Kiosks Statewide



18 Located in 12 DMV Offices

18 Located in 12 DMV Offices



27 Located in Partner Locations (Grocery and

27 Located in Partner Locations (Grocery and

Convenience stores, Universities and AAA offices)

Convenience stores, Universities and AAA offices)



Transaction Types: Vehicle Registration Renewal,

Transaction Types: Vehicle Registration Renewal,

Driver’s License and Identification Card Renewals

Driver’s License and Identification Card Renewals

and Duplicates, Driver History Records & Nevada

and Duplicates, Driver History Records & Nevada

LIVE Reinstatements.

LIVE Reinstatements.



Kiosk Transactions Fee Based as of March 2012

Kiosk Transactions Fee Based as of March 2012



577,771 Transactions in FY14 (More Than 3.8

577,771 Transactions in FY14 (More Than 3.8

Million Since 2005)

Million Since 2005)

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

Change Your Address

Change Your Address



Receive Email Renewal Notifications

Receive Email Renewal Notifications



Renew Your Vehicle Registration

Renew Your Vehicle Registration



Renew Your Driver’s License or Identification Card

Renew Your Driver’s License or Identification Card



Obtain Your Driver History Record

Obtain Your Driver History Record



338,373 Portal Accounts

338,373 Portal Accounts



595,261 Transactions since launched

595,261 Transactions since launched

* Safe *  Secure *  Convenient *

* Safe *  Secure *  Convenient *

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

Electronic Verification and Processing of Veteran’s

Electronic Verification and Processing of Veteran’s

Exemptions Allows Veterans to Renew Their Vehicle

Exemptions Allows Veterans to Renew Their Vehicle

Registrations on the Internet and at Kiosks

Registrations on the Internet and at Kiosks



Available in all counties since February 2013.

Available in all counties since February 2013.



Exception:  Clark County

Exception:  Clark County

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

OHV Commission is responsible for the program

OHV Commission is responsible for the program



DMV is responsible for:

DMV is responsible for:



The registration and titling of OHV Vehicles.

The registration and titling of OHV Vehicles.



The licensing and regulation of OHV dealers.

The licensing and regulation of OHV dealers.



72 OHV dealers are licensed

72 OHV dealers are licensed



38,000 active OHV registrations

38,000 active OHV registrations



Program estimates were 280,000 OHV registrations

Program estimates were 280,000 OHV registrations



DMV receives 15% and OHV Commission receives 85% of

DMV receives 15% and OHV Commission receives 85% of

original and renewal registration revenue.

original and renewal registration revenue.



BDR submitted for a new funding proposal for 2015 legislation.

BDR submitted for a new funding proposal for 2015 legislation.

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

Applications are recommended by the Commission on Special

Applications are recommended by the Commission on Special

License Plates to be approved by the Department.

License Plates to be approved by the Department.



Must be an established non-profit organization registered with the

Must be an established non-profit organization registered with the

Secretary of State.

Secretary of State.



The plate must generate financial support for services to the

The plate must generate financial support for services to the

community relating to public health, education or general welfare.

community relating to public health, education or general welfare.



Effective July 1, 2013 (AB189) the second tier for specialty plates

Effective July 1, 2013 (AB189) the second tier for specialty plates

became effective.  Second tier requires a $20,000 bond and

became effective.  Second tier requires a $20,000 bond and

maintain 3,000 active registrations. First tier specialty plates

maintain 3,000 active registrations. First tier specialty plates

must submit a $5,000 bond and maintain 1,000 active

must submit a $5,000 bond and maintain 1,000 active

registrations or plate will be discontinued.

registrations or plate will be discontinued.

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CURRENT INFORMATION TECHNOLOGY SYSTEM



Common Business Oriented Language (COBOL) mainframe

Common Business Oriented Language (COBOL) mainframe

application

application



Current system is 15+ years and at capacity to make changes

Current system is 15+ years and at capacity to make changes



Unable to meet growing demand of a technology-savvy public

Unable to meet growing demand of a technology-savvy public



The system currently lacks the integrated/automated systems

The system currently lacks the integrated/automated systems

needed to track and distribute the $1.1 billion in fuel tax revenue.

needed to track and distribute the $1.1 billion in fuel tax revenue.



Slow speed-to-market response to Federal and Legislative

Slow speed-to-market response to Federal and Legislative

mandates.

mandates.

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NEW PROPOSED SYSTEM

To modernize the current information technology platform.

To modernize the current information technology platform.



Creates a integrated application comprising of business

Creates a integrated application comprising of business

functionalities which includes an integrated finance system,

functionalities which includes an integrated finance system,

inventory control system, correspondence management

inventory control system, correspondence management

capability, customer relationship management functionality,

capability, customer relationship management functionality,

business analytics, and a case management system.

business analytics, and a case management system.



Outcome will deploy an up-to-date technology platform that’s

Outcome will deploy an up-to-date technology platform that’s

easy to configure and maintain, automated tools to test, monitor,

easy to configure and maintain, automated tools to test, monitor,

troubleshoot and manage the system in a real-time environment.

troubleshoot and manage the system in a real-time environment.



Enhance information security, disaster recovery and fail-over

Enhance information security, disaster recovery and fail-over

capability.

capability.

20



Allow customers to register to vote or change their voter

Allow customers to register to vote or change their voter

information using a touch screen interactive system at each

information using a touch screen interactive system at each

Field Services window.  Capture all required voter

Field Services window.  Capture all required voter

questions/answers, rules, and the applicants electronic

questions/answers, rules, and the applicants electronic

signature through the touch screen system.

signature through the touch screen system.



Recorded voter data would be printed and mailed to the

Recorded voter data would be printed and mailed to the

County Clerk/Registrar office, reducing the paper application

County Clerk/Registrar office, reducing the paper application

process.

process.



DMV’s future goal is to electronically transmit the voter data

DMV’s future goal is to electronically transmit the voter data

directly to the SoS and eliminate mailing voter data to the

directly to the SoS and eliminate mailing voter data to the

counties.

counties.

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Director’s Office:

Troy Dillard, DMV Director

   775-684-4490

tdillard@dmv.nv.gov

Rhonda Bavaro, Deputy Director

   775-684-4793

rbavaro@dmv.nv.gov

Emily Nunez, Management Analyst

   775-684-4678

enunez@dmv.nv.gov

Charlene Peters, Executive Assistant

   775-684-4955

cpeters@dmv.nv.gov

Administrators:

Nancy Wojcik, Field Services

   702-486-8655

nwojcik@dmv.nv.gov

Amy McKinney, Administrative Services

 775-684-4501

amckinney@dmv.nv.gov

Sean McDonald, Central Services

   775-684-4934

smcdonald@dmv.nv.gov

Mark Froese, Information Technology

   775-684-4578

mfroese@dmv.nv.gov

Terri Albertson, Management Services

   775-684-4562

talbertson@dmv.nv.gov

Donnie Perry, Compliance Enforcement   775-684-4782

dperry@dmv.nv.gov

Wayne Seidel, Motor Carrier

   775-684-4786

wseidel@dmv.nv.gov

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