Medically Necessary Ambulance Transport Guidelines
Fre
e Standing Emergency Department (FSED)
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Policy Guidelines
Version:
February 2, 2021
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?
What is your role in making this determination?
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Know your options…
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N
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y
For patient ambulance
transfers/transports
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P
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Huge patient dissatisfier if/when they get billed for an
ambulance ride that was not necessary-
it’s not cheap!
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:
October 2020
: $20,102 in
unclaimed
billings
Patient satisfaction/reputation is compromised
I
m
p
o
r
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a
n
t
:
The medical necessity criterion included in the following policy
guidelines are established by the Centers for Medicare/Medicaid (CMS).
M
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Key Terms
An ambulance service is medically necessary when the
patient’s condition is such that the use of any other
method of transportation is contraindicated.
R
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l
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o
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e
p
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/
A
P
P
:
You must evaluate patient’s condition and determine that
ambulance transport is reasonable and necessary and
that transporting the patient by a means other than
ambulance method of transportation is not appropriate
and will endanger a patient.
T
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Key Terms
N
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:
Ambulance services are not medically necessary when
the patient’s medical condition does not warrant the use of
an ambulance and that ambulance transport is not
reasonable and necessary.
R
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l
e
o
f
t
h
e
p
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y
s
i
c
i
a
n
/
A
P
P
:
You must
evaluate the patient and determine that
transportation other than by ambulance is appropriate
and will not endanger the patient.
A
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For Physicians & APPs (via Canopy)
•
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P
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)
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p
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.
•
After completing the form, PCL will contact you.
•
If an EMTALA is required, complete the EMTALA Form
(
instructions included in the PDF below
).
•
E
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O
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1.
Consultation through the e-form link below for PCL.
2.
C
all PCL directly at 704-512-7878
.
W
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t
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s
r
e
q
u
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r
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d
?
•
The new Physician Connect Line (PCL) patient
transfer/transport/consult process eliminates calling PCL
to initiate the transfer/transport.
•
Y
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.
•
The Transfer & Transport Request is forwarded to PCL
who will conference call you (the requesting Physician)
with the receiving Physician/APP to determine how to
proceed.
•
Launch the FAQ
for more information!
C
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d
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Designate the medical necessity of the transport
B
E
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y
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’
s
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i
o
n
?
C
O
N
F
I
R
M
:
Bed confined
at the time
of transport
Advanced Life
Support (
ALS
)
monitoring
required
Monitoring
Required
Medical
condition that
contraindicates
transport by
other means
C
T
R
L
+
C
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c
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D
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w
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T
M
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l
y
N
e
c
e
s
s
a
r
y
?
A stable patient with an
extremity fracture who has a
safe ride to the facility.
A stable pediatric patient
transferring for an
appendectomy or
orthopedic consultation
with a legal guardian who
can drive them.
Patient who is requesting
an ambulance ride but
does not meet any medical
necessity criterion.
W
h
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a
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m
y
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p
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w
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t
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q
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i
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e
a
n
a
m
b
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l
a
n
c
e
?
Wheelchair Van
Atrium Contracted
Ride Share Service
Patient is driven in
a personal
v
ehicle
•
V
e
r
i
f
y
:
P
a
t
i
e
n
t
s
m
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t
b
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m
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d
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s
t
a
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.
•
Strictly for patients
(
i
)
w
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(
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)
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p
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•
Patients may have medical devices or oxygen if they are on their
normal home requirements and not newly initiated at FSED.
•
V
e
r
i
f
y
:
P
a
t
i
e
n
t
s
m
u
s
t
b
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m
e
d
i
c
a
l
l
y
s
t
a
b
l
e
.
•
No other criteria for this alternative method.
•
Only use Atrium approved services via
Circulation
•
N
o
t
e
:
D
e
s
i
g
n
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e
s
w
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a
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b
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f
a
c
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y
(
F
o
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x
a
m
p
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e
:
N
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s
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g
a
n
d
/
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a
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c
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s
s
.
)
•
V
e
r
i
f
y
:
T
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p
a
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f
/
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f
.
•
P
a
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w
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w
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b
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r
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g
h
i
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/
h
e
r
.
•
T
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a
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e
/
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l
a
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i
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s
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p
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d
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d
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p
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c
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d
.
•
E
x
a
m
p
l
e
s
o
f
e
l
i
g
i
b
l
e
p
a
t
i
e
n
t
s
:
Require minimal assistance, i.e., patient is able to walk (
use of
cane or walker
) to and from vehicle.
Need intravenous access as long as the access was not newly
placed at FSED or that the administered medications does not
require patient monitoring.
Require oxygen as long as the patient is on their normal home
requirement and not newly initiated at FSED.
Has medical devices as long as the patient is on them at home
and self-managed.
Electronic Transfer
F
o
r
m
M
U
S
T
b
e
c
o
m
p
l
e
t
e
d
w
h
e
n
u
s
i
n
g
Alternative Methods
of Transportation
A
l
t
e
r
n
a
t
i
v
e
M
e
t
h
o
d
s
o
f
T
r
a
n
s
p
o
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t
a
t
i
o
n
A
d
d
i
t
i
o
n
a
l
A
c
t
i
o
n
s
&
A
s
s
o
c
i
a
t
e
d
C
o
s
t
s
A
d
d
i
t
i
o
n
a
l
A
c
t
i
o
n
s
:
What do I need to do?
A
s
s
o
c
i
a
t
e
d
C
o
s
t
s
:
For Atrium Health Facility
And/or patient
Wheelchair Van
Circulation- Atrium
Contracted Ride
Share Service
Patient is driven in
a personal
v
ehicle
Ensure transport voucher
for Atrium Health
Passenger Services is
completed and faxed to:
704-446-4191.
•
Schedule via
Circulation
•
Varies by facility, see
your nursing and/or
social work teammates
to schedule.
•
Complete ETRF form
•
Ensure the
Personal
Transportation AMA form
has been completed and
patient has signed it.
Referring Atrium Health
Facility will be billed for the
service.
Patient Responsibility
Referring Atrium Health
Facility will be billed for the
service
.
U
n
n
e
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e
s
s
a
r
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A
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b
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.
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42 CFR 410.40
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Ambulance Fee Schedule and Medical Transports MLN Booklet
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Medicare Benefit Policy Manual Chapter 10
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Medicare Claims Processing Manual Chapter 30, Section 50, Subsection 15
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Patient complaints regarding ambulance bills received by the FSED department managers
should be directed to
xmcabilling@atriumhealth.org
for resolution.
This comprehensive guide discusses the importance of medical necessity for ambulance transfers, criteria for determining when ambulance transport is required, and the impact on patients and healthcare facilities. It covers types of ambulance transports, roles of physicians in evaluation, and the necessity of ensuring patient conditions meet required criteria. Additional resources and guidelines are provided for healthcare teams to facilitate proper decision-making regarding ambulance transfers.
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Presentation Transcript
Free Standing Emergency Department (FSED) Ambulance Patient Transfers/Transports Policy Guidelines Version: February 2, 2021
What You Need To Know? Table of Contents Why is this important? What is medically necessary for ambulance transfers/transports? What are the criterion for medical necessity? What is your role in making this determination? If not ambulance, then what? Know your options Additional Resources for Your Care Team
Impact to the Patient Understanding Medical Necessity Huge patient dissatisfier if/when they get billed for an ambulance ride that was not necessary- it s not cheap! Impact to Atrium For patient ambulance transfers/transports SAMPLE from existing data: October 2020: $20,102 in unclaimed billings Patient satisfaction/reputation is compromised Why does this matter? We must ensure patient s conditions meet medical necessity criterion to determine if ambulance transport is reasonable and necessary. Important: The medical necessity criterion included in the following policy guidelines are established by the Centers for Medicare/Medicaid (CMS).
Medically Necessary Ambulance Transport/Transfer: Types of Ambulance Transports and Transfers An ambulance service is medically necessary when the patient s condition is such that the use of any other method of transportation is contraindicated. Key Terms Role of the physician/APP: You must evaluate patient s condition and determine that ambulance transport is reasonable and necessary and that transporting the patient by a means other than ambulance method of transportation is not appropriate and will endanger a patient.
Non-Medically Necessary Ambulance Transport/Transfer: Types of Ambulance Transports and Transfers Ambulance services are not medically necessary when the patient s medical condition does not warrant the use of an ambulance and that ambulance transport is not reasonable and necessary. Key Terms Role of the physician/APP: You must evaluate the patient and determine that transportation other than by ambulance is appropriate and will not endanger the patient.
Access the Transfer & Transport Request Form For Physicians & APPs (via Canopy) Why is this required? Access the Job Aid To initiate a non-emergent patient transfer/transport or to consult with another Physician using Physician Connection Line (PCL), complete the Transfer & Transport Request form in Canopy. After completing the form, PCL will contact you. If an EMTALA is required, complete the EMTALA Form (instructions included in the PDF below). Emergent Transfer Options 1. Consultation through the e-form link below for PCL. 2. Call PCL directly at 704-512-7878. The new Physician Connect Line (PCL) patient transfer/transport/consult process eliminates calling PCL to initiate the transfer/transport. You no longer are required to call PCL to initiate a patient transfer, transport, or consult. Initiate the process by completing a Transfer & Transport Request and, if required, the EMTALA form in Canopy. The Transfer & Transport Request is forwarded to PCL who will conference call you (the requesting Physician) with the receiving Physician/APP to determine how to proceed. Launch the FAQ for more information! A picture containing text, sign, vector graphics Description automatically generated
Designate the medical necessity of the transport BEFORE you send in an ambulance! Criterion for Medical Necessity Do at least one of these accurately reflect the patient s condition? CONFIRM: Advanced Life Support (ALS) monitoring required Monitoring Required Bed confined at the time of transport Medical condition that contraindicates transport by other means Did they meet 1 or more criterion? Ensure you are completing the electronic transfer request form. In emergency situations call PCL directly: 704-512-7878 Icon Description automatically generated CTRL+Click the Download icon to view medical conditions that satisfy the criterion above
What IS NOT Medically Necessary? Below are some potential scenarios where a patient WOULD NOT qualify as medically necessary for an ambulance transport and transfer A stable pediatric patient transferring for an appendectomy or orthopedic consultation with a legal guardian who can drive them. A stable patient with an extremity fracture who has a safe ride to the facility. Patient who is requesting an ambulance ride but does not meet any medical necessity criterion.
Wheelchair Van Verify: Patients must be medically stable. Strictly for patients (i) who need assistance due to being confined to a wheelchair and (ii) who will have no other medical needs during transport Patients may have medical devices or oxygen if they are on their normal home requirements and not newly initiated at FSED. What are my options for patients who do not require an ambulance? Atrium Contracted Ride Share Service Verify: Patients must be medically stable. No other criteria for this alternative method. Only use Atrium approved services via Circulation Note: Designees with access to Circulation may vary based upon your facility (For Example: Nursing and/or Social Work teammates typically have access.) Verify: The patient must be determined to be medically stable by the sending physician and may not drive himself/herself. Patient must identify who will be driving him/her. The name/relationship to the driver of the personal vehicle should be documented in the patient record. Examples of eligible patients: Require minimal assistance, i.e., patient is able to walk (use of cane or walker) to and from vehicle. Need intravenous access as long as the access was not newly placed at FSED or that the administered medications does not require patient monitoring. Require oxygen as long as the patient is on their normal home requirement and not newly initiated at FSED. Has medical devices as long as the patient is on them at home and self-managed. Electronic Transfer Form MUST be completed when using Alternative Methods of Transportation Patient is driven in a personal vehicle
Alternative Methods of Transportation Additional Actions & Associated Costs Circulation- Atrium Contracted Ride Share Service Patient is driven in a personal vehicle Wheelchair Van Additional Actions: What do I need to do? Ensure transport voucher for Atrium Health Passenger Services is completed and faxed to: 704-446-4191. Complete ETRF form Ensure the Personal Transportation AMA form has been completed and patient has signed it. Schedule via Circulation Varies by facility, see your nursing and/or social work teammates to schedule. Associated Costs: For Atrium Health Facility And/or patient Referring Atrium Health Facility will be billed for the service. Referring Atrium Health Facility will be billed for the service. Patient Responsibility
Common Myths About Medical Necessity & Ambulance Transfers and Transportation EXAMPLE 3 EXAMPLE 1 EXAMPLE 2 I can always select a patient transport via ambulance because insurance always covers these transfers and transports. My patient will not pay if we request an ambulance transport or transfer because they meet medical necessity criterion. Everyone who needs to be admitted to the hospital should be sent there by ambulance transportation. WRONG WRONG WRONG Unnecessary ambulance transportation puts Atrium at risk for fraud under the False Claims Act. This can be a patient dissatisfier, if the transport is not medically necessary and they receive an unexpected bill (For example to include co-insurance and deductible). The patient must meet medical necessity criterion to determine if ambulance transport is reasonable and necessary. The patient s individual insurance coverage will determine any payment required of the patient, even if medical necessity is validated.
Additional Resources References: 42 CFR 410.40 Ambulance Fee Schedule and Medical Transports MLN Booklet Medicare Benefit Policy Manual Chapter 10 Medicare Claims Processing Manual Chapter 30, Section 50, Subsection 15 eLearning Module (Interactive Video; Mobile Friendly): Electronic Patient Transfer Process (for Nursing) Patient Questions and Complaints: Patients with questions regarding ambulance related costs should be provided with the FSED Patient Transfer FAQ document before making a decision about their transportation. Patient complaints regarding ambulance bills received by the FSED department managers should be directed to xmcabilling@atriumhealth.org for resolution.
