Mastering Job Interviews: Tips and Strategies for Success

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INTERVIEW
SKILLS
& REFERENCES
Communicative Workplace English
The Job
Interview
 
 
The Job
Interview
You submitted a resume and you received a call or
email asking you to come in for an interview
 
The Job
Interview
You submitted a resume and you received a call or
email asking you to come in for an interview
Congratulations!!
 
The Job
Interview
You submitted a resume and you received a call or
email asking you to come in for an interview
Congratulations!!
Are you ready for the interview?
The Job
Interview
You submitted a resume and you received a call or
email asking you to come in for an interview
Congratulations!!
Are you ready for the interview?
How can you get ready?
The Job
Interview
You submitted a resume and you received a call or
email asking you to come in for an interview
Congratulations!!
Are you ready for the interview?
How can you get ready?
Will the interview process in Canada be similar to or
very different from your experiences in your home
country?
Interview
Tips
 
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc. 
Interview
Tips
What are some things you can do to make sure you give a
strong interview and make yourself stand out from all
the other applicants?
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc. 
Interview
Tips
What are some things you can do to make sure you give a
strong interview and make yourself stand out from all
the other applicants?
These interview tips will look at how you should
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc. 
Interview
Tips
What are some things you can do to make sure you give a
strong interview and make yourself stand out from all
the other applicants?
These interview tips will look at how you should
Behave
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc. 
Interview
Tips
What are some things you can do to make sure you give a
strong interview and make yourself stand out from all
the other applicants?
These interview tips will look at how you should
Behave
Dress
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc. 
Interview
Tips
What are some things you can do to make sure you give a
strong interview and make yourself stand out from all
the other applicants?
These interview tips will look at how you should
Behave
Dress
Talk
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc. 
Interview
Tips
What are some things you can do to make sure you give a
strong interview and make yourself stand out from all
the other applicants?
These interview tips will look at how you should
Behave
Dress
Talk
to deliver the best possible interview.
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc. 
Interview
Tips
Behaviour
 
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Behaviour
Be confident
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Behaviour
Be confident
Have energy
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Behaviour
Be confident
Have energy
Be positive
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Behaviour
Be confident
Have energy
Be positive
Make good eye contact
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Behaviour
Be confident
Have energy
Be positive
Make good eye contact
Mirror your interviewer
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Behaviour
Be confident
Have energy
Be positive
Make good eye contact
Mirror your interviewer
Body Language
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Behaviour
Be confident
Have energy
Be positive
Make good eye contact
Mirror your interviewer
Body Language
Vocabulary choices
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Behaviour
Be confident
Have energy
Be positive
Make good eye contact
Mirror your interviewer
Body Language
Vocabulary choices
Volume and tone of voice
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
Dress
 
 
Interview
Tips
 Dress
What should you wear to an interview?
 
Interview
Tips
 Dress
What should you wear to an interview?
Be professional
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Dress
What should you wear to an interview?
Be professional
Be comfortable
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Dress
What should you wear to an interview?
Be professional
Be comfortable
Dress to avoid distraction
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Dress
What should you wear to an interview?
Be professional
Be comfortable
Dress to avoid distraction
Dress at the level / style of the job you’re applying for or
one step higher
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
Speaking
 
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
Search for relevance not memories
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
Search for relevance not memories
Answer questions with a set up
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
Search for relevance not memories
Answer questions with a set up
Follow with a transition
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
Search for relevance not memories
Answer questions with a set up
Follow with a transition
Use the Rule of Three
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
Search for relevance not memories
Answer questions with a set up
Follow with a transition
Use the Rule of Three
Use a conclusion
 
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
Search for relevance not memories
Answer questions with a set up
Follow with a transition
Use the Rule of Three
Use a conclusion
Example) “How do you deal with an upset customer?”
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
Search for relevance not memories
Answer questions with a set up
Follow with a transition
Use the Rule of Three
Use a conclusion
Example) “How do you deal with an upset customer?”
Set up
: “Oh, upset customers can be a challenge.”
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
Search for relevance not memories
Answer questions with a set up
Follow with a transition
Use the Rule of Three
Use a conclusion
Example) “How do you deal with an upset customer?”
Set up
: “Oh, upset customers can be a challenge.”
Transition
: “I’ve found three ways to deal with this challenge and
keep the customers happy and coming back.”
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
Search for relevance not memories
Answer questions with a set up
Follow with a transition
Use the Rule of Three
Use a conclusion
Example) “How do you deal with an upset customer?”
Set up
: “Oh, upset customers can be a challenge.”
Transition
: “I’ve found three ways to deal with this challenge and
keep the customers happy and coming back.”
Rule of Three
: “The three things I do are: I keep a calm, positive
attitude, I ask the customer a lot of questions, and I make sure
the customer feels valued.”
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Interview
Tips
 Speaking
Answering Questions
Search for relevance not memories
Answer questions with a set up
Follow with a transition
Use the Rule of Three
Use a conclusion
Example) “How do you deal with an upset customer?”
Set up
: “Oh, upset customers can be a challenge.”
Transition
: “I’ve found three ways to deal with this challenge and
keep the customers happy and coming back.”
Rule of Three
: “The three things I do are: I keep a calm, positive
attitude, I ask the customer a lot of questions, and I make sure
the customer feels valued.”
Conclusion
: “I’ve found doing these things helps resolve the
problem and keep customers coming back.”
Adapted with permission from 
Interview Skills 
Podcast, Career Communications Group, Inc.
Common Canadian Job Interview Questions
https://www.randstad.ca/job-seeker/job-tips/archives/how-to-answer-17-common-interview-questions_490/
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
This is your opportunity to explain how your skills and experience
make you an excellent candidate for the job.  Have a one minute 
biography of your relevant experience prepared before the interview.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
This is your opportunity to explain how your skills and experience
make you an excellent candidate for the job.  Have a one minute 
biography of your relevant experience prepared before the interview.
This biography should be 
tailored
 to the job you are applying for.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
This is your opportunity to explain how your skills and experience
make you an excellent candidate for the job.  Have a one minute 
biography of your relevant experience prepared before the interview.
This biography should be 
tailored
 to the job you are applying for.
In the same way that you used the job description and company 
website to tailor your resume, you should tailor your one minute
biography to the job for which you are being interviewed!  
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
Be honest and use vocabulary from job description in your answer.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
Be honest and use vocabulary from job description in your answer.
If the job description is for a customer service role, express how you
enjoy serving customers and giving them a positive experience. 
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
  
Be honest and use vocabulary from the job description in your answer.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
  
Be honest and use vocabulary from the job description in your answer.
  
If the job requires the ability to multi-task and work in a team, and you
  
good at those things, include that in your answer.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
  
Be honest but avoid saying that a skill listed in the job description is
  
a weakness for you.  
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
  
Be honest but avoid saying that a skill listed in the job description is
  
a weakness for you.  If the job requires you to be a team player but you
  
always prefer to work alone, do not say that!  
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
  
Be honest but avoid saying that a skill listed in the job description is
  
a weakness for you.  If the job requires you to be a team player but you
  
always prefer to work alone, do not say that!  You could say something 
  
like “I have high expectations of myself, so I can feel bad if I don’t 
  
learn all the aspects of my job fast enough.  I really want to do a good 
  
job, so I work hard to learn quickly and I’m trying to be more patient
  
with myself and the learning process.”
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
  
Be honest but avoid saying that a skill listed in the job description is
  
a weakness for you.  If the job requires you to be a team player but you
  
always prefer to work alone, do not say that!  You could say something 
  
like “I have high expectations of myself, so I can feel bad if I don’t 
  
learn all the aspects of my job fast enough.  I really want to do a good 
  
job, so I work hard to learn quickly and I’m trying to be more patient
  
with myself and the learning process.” Always include how you are 
  
working on improving upon your weakness.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
Make sure you’ve researched the company before your interview.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
Make sure you’ve researched the company before your interview.
If you have had positive personal experiences at the company, 
include those in your answer too.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
  
Use the vocabulary from the job description to highlight your
  
skills, strengths, and experiences that make you an ideal candidate
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
  
Don’t say bad things about your former boss, co-workers, or company!
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
  
Don’t say bad things about your former boss, co-workers, or company!
  
Explain that you moved, that you are looking to expand your
  
experiences or take on a new challenge
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
8.
Where do you see yourself in five years?
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
8.
Where do you see yourself in five years?
  
A good answer shows loyalty and motivation to advance in your job.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
8.
Where do you see yourself in five years?
9.
What are your salary expectations?
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
8.
Where do you see yourself in five years?
9.
What are your salary expectations?
  
It is a good idea to be familiar with the salary ranges in your area
  
for the job you are applying for.
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
8.
Where do you see yourself in five years?
9.
What are your salary expectations?
  
It is a good idea to be familiar with the salary ranges in your area
  
for the job you are applying for.  Use the range and your experience
  
to give your answer.
Common Canadian Job Interview Questions
 
Salary ranges in Grande Prairie
Common Canadian Job Interview Questions
 
Salary ranges in Grande Prairie
Crew member in fast food / cafés: 
Common Canadian Job Interview Questions
 
Salary ranges in Grande Prairie
Crew member in fast food / cafés:
  
$14 – 16/hour
 
Common Canadian Job Interview Questions
 
Salary ranges in Grande Prairie
Crew member in fast food / cafés:
  
$14 – 16/hour
* On October 1, 2018 minimum wage in Alberta will rise to $15/hour
 
Common Canadian Job Interview Questions
 
Salary ranges in Grande Prairie
Crew member in fast food / cafés:
  
$14 – 16/hour
* On October 1, 2018 minimum wage in Alberta will rise to $15/hour
Manager in fast food / restaurants:
 
Common Canadian Job Interview Questions
 
Salary ranges in Grande Prairie
Crew member in fast food / cafés:
  
$14 – 16/hour
* On October 1, 2018 minimum wage in Alberta will rise to $15/hour
Manager in fast food / restaurants:
 
$20 – 22.5/hour
 
Common Canadian Job Interview Questions
 
Salary ranges in Grande Prairie
Crew member in fast food / cafés:
  
$14 – 16/hour
* On October 1, 2018 minimum wage in Alberta will rise to $15/hour
Manager in fast food / restaurants:
 
$20 – 22.5/hour
Chef in a restaurant:
 
Common Canadian Job Interview Questions
 
Salary ranges in Grande Prairie
Crew member in fast food / cafés:
  
$14 – 16/hour
* On October 1, 2018 minimum wage in Alberta will rise to $15/hour
Manager in fast food / restaurants:
 
$20 – 22.5/hour
Chef in a restaurant:
      
$18 – 23/hour
 
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
8.
Where do you see yourself in five years?
9.
What are your salary expectations?
10.
Do you have any questions for me?
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
8.
Where do you see yourself in five years?
9.
What are your salary expectations?
10.
Do you have any questions for me?
The answer should be yes!
Common Canadian Job Interview Questions
1.
Tell me a little about yourself.
2.
What interests you about this job?
3.
What are your greatest strengths?
4.
What are your greatest weaknesses?
5.
What do you know about this company?
6.
Why should we hire you?
7.
Why did you leave your last job?
8.
Where do you see yourself in five years?
9.
What are your salary expectations?
10.
Do you have any questions for me?
The answer should be yes!  Interviews are a conversation.  Asking
questions shows you are really interested in the job.
Common Canadian Job Interview Questions
 
Questions to ask the interviewer
Adapted with permission from Work It Daily, https://www.youtube.com/watch?v=Y95eI-ek_E8
Common Canadian Job Interview Questions
 
Questions to ask the interviewer
1.
What do you like the most about working here?
Adapted with permission from Work It Daily, https://www.youtube.com/watch?v=Y95eI-ek_E8
Common Canadian Job Interview Questions
 
Questions to ask the interviewer
1.
What do you like the most about working here?
2.
What is the biggest challenge the company will face this year 
 
and how will this position help solve that problem?
Adapted with permission from Work It Daily, https://www.youtube.com/watch?v=Y95eI-ek_E8
Common Canadian Job Interview Questions
 
Questions to ask the interviewer
1.
What do you like the most about working here?
2.
What is the biggest challenge the company will face this year 
 
and how will this position help solve that problem?
3.
How will I measure my performance so I know I am doing a good job?
Adapted with permission from Work It Daily, https://www.youtube.com/watch?v=Y95eI-ek_E8
Common Canadian Job Interview Questions
 
Questions to ask the interviewer
1.
What do you like the most about working here?
2.
What is the biggest challenge the company will face this year 
 
and how will this position help solve that problem?
3.
How will I measure my performance so I know I am doing a good job?
4.
What additional skills or experience do you wish I had that would
 
make me a better candidate for this job?
Adapted with permission from Work It Daily, https://www.youtube.com/watch?v=Y95eI-ek_E8
Common Canadian Job Interview Questions
 
Questions to ask the interviewer
1.
What do you like the most about working here?
2.
What is the biggest challenge the company will face this year 
 
and how will this position help solve that problem?
3.
How will I measure my performance so I know I am doing a good job?
4.
What additional skills or experience do you wish I had that would
 
make me a better candidate for this job?
5.
What are the next steps in this process?
Adapted with permission from Work It Daily, https://www.youtube.com/watch?v=Y95eI-ek_E8
Common Canadian Job Interview Questions
11.
What is customer service?
Common Canadian Job Interview Questions
11.
What is customer service?
  
Show that you understand what good customer service is in Canada.
Common Canadian Job Interview Questions
11.
What is customer service?
  
Show that you understand what good customer service is in Canada.
  
“Customer service is taking care of customer needs in a friendly and 
  
efficient way.  It is not only giving the customer what they ask for
  
but also making their day better while you do it.”
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer? 
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
  
This question is asking you about the future. 
 
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
  
This question is asking you about the future.
  
“I would stay calm.  I would apologize.  I would ask what I could do to
  
make things right and if I cannot handle the problem I would get my
  
manager.” 
 
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
 
 Tell me about a time you had to deal with a difficult customer
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
 
 Tell me about a time you had to deal with a difficult customer
 
This question is asking you about the past and your experience.
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
 
 Tell me about a time you had to deal with a difficult customer
 
This question is asking you about the past and your experience.
 
“At my last job, I had a customer who became angry that their order was
 
taking too long.  I didn’t take it personally.  I apologized for the delay and
 
said if she wanted to sit down, I could bring her order to her when it was 
 
ready.  That’s what I did.  When I brought her order to her, I smiled and 
 
wished her a great day.”
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
 
 Tell me about a time you had to deal with a difficult customer.
13. Tell me about how you manage when working under pressure.
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
 
 Tell me about a time you had to deal with a difficult customer.
13. Tell me about how you manage when working under pressure.
  
Explain how you are able to stay calm, focus on the important
  
tasks, and ask for help from your teammates if needed.
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
 
 Tell me about a time you had to deal with a difficult customer.
13. Tell me about how you manage when working under pressure.
14. What hours are you available to work?
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
 
 Tell me about a time you had to deal with a difficult customer.
13. Tell me about how you manage when working under pressure.
14. What hours are you available to work?
  
Be honest, but show that you are flexible.
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
 
 Tell me about a time you had to deal with a difficult customer.
13. Tell me about how you manage when working under pressure.
14. What hours are you available to work?
15. Are you looking for full time or part time work?
Common Canadian Job Interview Questions
11.
What is customer service?
12.
How would you handle an upset customer?
 
 Tell me about a time you had to deal with a difficult customer.
13. Tell me about how you manage when working under pressure.
14. What hours are you available to work?
15. Are you looking for full time or part time work?
  
Be honest.
What to Take to the Interview
 
What to Take to the Interview
1.
 
    A few extra copies of your resume
 
What to Take to the Interview
1.
A few extra copies of your resume
2.
A notebook or paper and a pen
 
What to Take to the Interview
1.
A few extra copies of your resume
2.
A notebook or paper and a pen
3.
A list of references
 
References
 
References
What are they?
References
What are they?
Why do you need them?
References
What are they?
Why do you need them?
How can you get them?
References
A reference is someone who has known
you in a professional setting
References
A reference is someone who has known
you in a professional setting
It is better to use a former manager,
boss, or supervisor than a co-worker
References
A reference is someone who has known
you in a professional setting
It is better to use a former manager,
boss, or supervisor than a co-worker
If you are applying for your first job in
Canada, you can include a reference
from your home country, if they can
speak English!
References
If you have no work experience in
Canada, there are other people who
can serve as your references:
References
If you have no work experience in
Canada, there are other people who
can serve as your references:
Your English teacher
References
If you have no work experience in
Canada, there are other people who
can serve as your references:
Your English teacher
Your supervisor from volunteer work
References
If you have no work experience in
Canada, there are other people who
can serve as your references:
Your English teacher
Your supervisor from volunteer work
A character reference
References
If you have no work experience in
Canada, there are other people who
can serve as your references:
Your English teacher
Your supervisor from volunteer work
A character reference – friends,
landlords, or people who can say you
are dependable, honest, etc.
References
You should ask people if they will be a
reference for you 
before
 you give their
name and contact information to an
employer!  Make sure their contact
details are correct, that they know
what kind of job you are applying for,
and even the skills and qualities you
have that you would like be
highlighted.
References
After you confirm with your references,
type up a list of 
three
 references and
their contact details 
before
 the
interview.  Take this list with you and
give it to the interviewer if they ask for
it.
Questions?
 
Sources
http://www.canadiancareers.com/interview.html
http://canadianimmigrant.ca/careers-and-
education/where-and-how-to-get-work-references-in-
canada
https://intouch.ccgmag.com/
https://www.monster.ca/career-advice/article/preparing-
your-references-canada
https://www.randstad.ca/job-seeker/job-
tips/archives/how-to-answer-17-common-interview-
questions_490/
https://settlement.org/ontario/employment/find-a-
job/applying-for-a-job/what-are-references-who-
should-i-ask-to-be-a-reference/
https://www.youtube.com/watch?v=Y95eI-ek_E8
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Prepare yourself for job interviews with expert tips to stand out from other candidates. Learn how to navigate the interview process effectively and understand differences in interview etiquette between Canada and other countries. Utilize recommended strategies to give a strong performance and increase your chances of landing the job you desire.

  • Job Interview
  • Interview Skills
  • Workplace Communication
  • Canada
  • Success Strategies

Uploaded on Oct 01, 2024 | 0 Views


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  1. INTERVIEW SKILLS & REFERENCES Communicative Workplace English

  2. The Job Interview

  3. The Job Interview You submitted a resume and you received a call or email asking you to come in for an interview

  4. The Job Interview You submitted a resume and you received a call or email asking you to come in for an interview Congratulations!!

  5. The Job Interview You submitted a resume and you received a call or email asking you to come in for an interview Congratulations!! Are you ready for the interview?

  6. The Job Interview You submitted a resume and you received a call or email asking you to come in for an interview Congratulations!! Are you ready for the interview? How can you get ready?

  7. The Job Interview You submitted a resume and you received a call or email asking you to come in for an interview Congratulations!! Are you ready for the interview? How can you get ready? Will the interview process in Canada be similar to or very different from your experiences in your home country?

  8. Interview Tips Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  9. Interview Tips What are some things you can do to make sure you give a strong interview and make yourself stand out from all the other applicants? Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  10. Interview Tips What are some things you can do to make sure you give a strong interview and make yourself stand out from all the other applicants? These interview tips will look at how you should Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  11. Interview Tips What are some things you can do to make sure you give a strong interview and make yourself stand out from all the other applicants? These interview tips will look at how you should Behave Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  12. Interview Tips What are some things you can do to make sure you give a strong interview and make yourself stand out from all the other applicants? These interview tips will look at how you should Behave Dress Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  13. Interview Tips What are some things you can do to make sure you give a strong interview and make yourself stand out from all the other applicants? These interview tips will look at how you should Behave Dress Talk Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  14. Interview Tips What are some things you can do to make sure you give a strong interview and make yourself stand out from all the other applicants? These interview tips will look at how you should Behave Dress Talk to deliver the best possible interview. Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  15. Interview Tips Behaviour Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  16. Interview Tips Be confident Behaviour Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  17. Interview Tips Be confident Have energy Behaviour Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  18. Interview Tips Be confident Have energy Be positive Behaviour Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  19. Interview Tips Be confident Have energy Be positive Make good eye contact Behaviour Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  20. Interview Tips Be confident Have energy Be positive Make good eye contact Behaviour Mirror your interviewer Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  21. Interview Tips Be confident Have energy Be positive Make good eye contact Behaviour Mirror your interviewer Body Language Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  22. Interview Tips Be confident Have energy Be positive Make good eye contact Behaviour Mirror your interviewer Body Language Vocabulary choices Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  23. Interview Tips Be confident Have energy Be positive Make good eye contact Behaviour Mirror your interviewer Body Language Vocabulary choices Volume and tone of voice Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  24. Interview Tips Dress

  25. Interview Tips What should you wear to an interview? Dress

  26. Interview Tips What should you wear to an interview? Be professional Dress Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  27. Interview Tips What should you wear to an interview? Be professional Be comfortable Dress Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  28. Interview Tips What should you wear to an interview? Be professional Be comfortable Dress to avoid distraction Dress Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  29. Interview Tips What should you wear to an interview? Be professional Be comfortable Dress to avoid distraction Dress at the level / style of the job you re applying for or one step higher Dress Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  30. Interview Tips Speaking Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  31. Interview Tips Answering Questions Speaking Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  32. Interview Tips Answering Questions Search for relevance not memories Speaking Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  33. Interview Tips Answering Questions Search for relevance not memories Answer questions with a set up Speaking Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  34. Interview Tips Answering Questions Search for relevance not memories Answer questions with a set up Follow with a transition Speaking Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  35. Interview Tips Answering Questions Search for relevance not memories Answer questions with a set up Follow with a transition Use the Rule of Three Speaking Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  36. Interview Tips Answering Questions Search for relevance not memories Answer questions with a set up Follow with a transition Use the Rule of Three Speaking Use a conclusion Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  37. Interview Tips Answering Questions Search for relevance not memories Answer questions with a set up Follow with a transition Use the Rule of Three Speaking Use a conclusion Example) How do you deal with an upset customer? Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  38. Interview Tips Answering Questions Search for relevance not memories Answer questions with a set up Follow with a transition Use the Rule of Three Speaking Use a conclusion Example) How do you deal with an upset customer? Set up: Oh, upset customers can be a challenge. Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  39. Interview Tips Answering Questions Search for relevance not memories Answer questions with a set up Follow with a transition Use the Rule of Three Speaking Use a conclusion Example) How do you deal with an upset customer? Set up: Oh, upset customers can be a challenge. Transition: I ve found three ways to deal with this challenge and keep the customers happy and coming back. Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  40. Interview Tips Answering Questions Search for relevance not memories Answer questions with a set up Follow with a transition Use the Rule of Three Speaking Use a conclusion Example) How do you deal with an upset customer? Set up: Oh, upset customers can be a challenge. Transition: I ve found three ways to deal with this challenge and keep the customers happy and coming back. Rule of Three: The three things I do are: I keep a calm, positive attitude, I ask the customer a lot of questions, and I make sure the customer feels valued. Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  41. Interview Tips Answering Questions Search for relevance not memories Answer questions with a set up Follow with a transition Use the Rule of Three Speaking Use a conclusion Example) How do you deal with an upset customer? Set up: Oh, upset customers can be a challenge. Transition: I ve found three ways to deal with this challenge and keep the customers happy and coming back. Rule of Three: The three things I do are: I keep a calm, positive attitude, I ask the customer a lot of questions, and I make sure the customer feels valued. Conclusion: I ve found doing these things helps resolve the problem and keep customers coming back. Adapted with permission from Interview Skills Podcast, Career Communications Group, Inc.

  42. Common Canadian Job Interview Questions https://www.randstad.ca/job-seeker/job-tips/archives/how-to-answer-17-common-interview-questions_490/

  43. Common Canadian Job Interview Questions 1. Tell me a little about yourself.

  44. Common Canadian Job Interview Questions 1. Tell me a little about yourself. This is your opportunity to explain how your skills and experience make you an excellent candidate for the job. Have a one minute biography of your relevant experience prepared before the interview.

  45. Common Canadian Job Interview Questions 1. Tell me a little about yourself. This is your opportunity to explain how your skills and experience make you an excellent candidate for the job. Have a one minute biography of your relevant experience prepared before the interview. This biography should be tailored to the job you are applying for.

  46. Common Canadian Job Interview Questions 1. Tell me a little about yourself. This is your opportunity to explain how your skills and experience make you an excellent candidate for the job. Have a one minute biography of your relevant experience prepared before the interview. This biography should be tailored to the job you are applying for. In the same way that you used the job description and company website to tailor your resume, you should tailor your one minute biography to the job for which you are being interviewed!

  47. Common Canadian Job Interview Questions 1. Tell me a little about yourself. 2. What interests you about this job?

  48. Common Canadian Job Interview Questions 1. Tell me a little about yourself. 2. What interests you about this job? Be honest and use vocabulary from job description in your answer.

  49. Common Canadian Job Interview Questions 1. Tell me a little about yourself. 2. What interests you about this job? Be honest and use vocabulary from job description in your answer. If the job description is for a customer service role, express how you enjoy serving customers and giving them a positive experience.

  50. Common Canadian Job Interview Questions 1. Tell me a little about yourself. 2. What interests you about this job? 3. What are your greatest strengths?

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