Mastering Communication Skills: Essential Techniques
Communication Skills
Communawhat?
•
Rolling Your Eyes
•
Talking Back
•
Posting Something You
Shouldn’t
Objectives
1. Understand
types of
Communication.
2. Practice Your
Communication
Skills.
3. Demonstrate
understanding of
POP.
Unit 1
Types of Communication
Nonverbal
Communication
•
Body Language
•
What are they saying?
First Impressions
•
Happen instantly and last a lifetime!
Written Communication
Boss
Friend
Verbal Communication
•
When you talk to someone.
•
Can say the same thing different ways.
How You Communicate
Matters
•
93% left to interpret in written communication
•
Something important – call or meet
Nonverbal
Communication
Written
Communication
Verbal
Communication
POP
P
– Prepare what you are going to say.
O
– Own what you say.
P
– Proceed with what you say.
How Would You Respond?
Activity:
POP
Unit 2
Tools to Communicate
Open-ended Questions
•
Questions or statements are a good way to
learn more.
Closed-ended Questions
•
Give you short answers.
Be a Good Listener
•
Make good eye contact.
•
Nod your head.
•
Ask questions.
Unit 3
Communication Works
Top 5 Communication Tips
Top 5 Communication Tips
Summary
1. Understand
types of
Communication.
2. Practice Your
Communication
Skills.
3. Demonstrate
understanding of
POP.
Enhance your communication skills through understanding types of communication, practicing the POP technique, and using verbal and nonverbal cues effectively. Improve your ability to convey messages clearly and make a positive impact.
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Presentation Transcript
Communawhat? Say what? Rolling Your Eyes Talking Back Posting Something You Shouldn t
Activity: Color Words
Objectives 2. Practice Your Communication Skills. 1. Understand types of Communication. 3. Demonstrate understanding of POP.
Unit 1 Types of Communication
Nonverbal Communication Body Language What are they saying?
First Impressions Happen instantly and last a lifetime!
Written Communication Boss Friend
Verbal Communication When you talk to someone. Can say the same thing different ways.
How You Communicate Matters 93% left to interpret in written communication Something important call or meet
POP To keep words from popping out of your mouth use the POP Technique! P Prepare what you are going to say. O Own what you say. P Proceed with what you say.
How Would You Respond? Activity: POP
Unit 2 Tools to Communicate
Open-ended Questions Questions or statements are a good way to learn more. Review your results with me. What do you think? How can we work this out?
Closed-ended Questions Give you short answers. Is Dale or Marc on your team? Is Sarah coming to the movie? Can you meet on Monday?
Be a Good Listener Make good eye contact. Nod your head. Ask questions.
Activity: What Can You Remember?
Unit 3 Communication Works
Activity: Snow Way
Top 5 Communication Tips 2. Be clear in what you say. Don t exaggerate and make sure you have the facts right. 1. Decide if you should talk in person, on the phone, or with a text. 3. Be a good listener.
Top 5 Communication Tips 4. Adjust your responses to the way the other person is feeling. Are they happy, sad, upset, or mad? 5. Do what you say you are going to do!
Summary 2. Practice Your Communication Skills. 1. Understand types of Communication. 3. Demonstrate understanding of POP.
