Market Performance and Incident Highlights August 2023
"This report covers the market performance and incident highlights for August 2023, including service availability, IT systems adherence to SLA targets, incident details, and performance metrics. Stay informed about the latest developments in ERCOT's market applications and services support."
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Presentation Transcript
Information Technology Report Mick Hanna Manager, Market Applications Services Support ERCOT Public August 2023
Incident Report Highlights Service Availability July 2023 Retail Market IT systems did meet all SLA targets. Market Data Transparency IT systems met all SLA targets Retail Incidents & Maintenance July 2023 July 16, 2023, Planned Site Failover July 22, 2023, Ad Hoc Site Failover July 30, 2023, Retail Release Non-Retail Incidents & Maintenance July 2023 July 3, 2023, Ad Hoc Core Site Failover July 5, 2023, Ad Hoc Core Site Failover July 11-13 Planned Site Failovers July 14, 2023 Unplanned issues related to ERCOT Web Services RIOO Unplanned outage on July 21, 2023, 9:00 AM - 11:30 PM Stabilization ListServ Incidents & Maintenance July 2023 July 16, 2023, Planned Site Failover Related to SFO; Issues seen with TDSP notices not being delivered or archived during the outage. SLA Documents and Incident Reporting https://www.ercot.com/services/sla/ 2 PUBLIC
MarkeTrak Performance MarkeTrak Availability (%) Response Time (seconds) Monthly Average .33 2.49 .64 1.32 July 2023 SLO (seconds) 12 Month Average .42 2.99 .72 2.10 API QueryDetail API QueryList API Update GUI Average 100.00 100.00 100.00 99.88 99.97 2 10 10 10 Historical Performance 4.00 3.50 3.00 2.50 2.00 1.50 1.00 0.50 0.00 2022/08 2022/10 2022/12 2023/02 2023/04 2023/06 QueryDetail QueryList Update 3 PUBLIC
July ListServ Stats ListServ Post Trends 1200 1096 Posts 497967 Recipients RMS List 81 Posts 7 New Subscriptions 2 Unsubscribe TDTMS List 2 Posts 2 New Subscriptions 1000 800 600 400 200 0 2022/08 2022/10 2022/12 2023/02 2023/04 2023/06 ListServ Recipient Trends 600000 500000 400000 300000 200000 100000 0 2022/08 2022/10 2022/12 2023/02 2023/04 2023/06 4 PUBLIC
Weather Moratorium Subscription Removals AUTODETELES (10 delivery failures received from their email server) 2023-07-12 00:00:01 weather_moratoriums pparimi@ZNALYTICS.COM AUTODEL 5.1.10 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient PPARIMI@ZNALYTICS.COM not found by SMTP address lookup 2023-07-20 00:00:04 weather_moratoriums wanda.lawson@SHELLENERGY.COM AUTODEL 5.7.129 550 5.7.129 RESOLVER.RST.RestrictedToRecipientsPermission; not authorized to send to recipient because the sender isn't on the recipient's list of senders to accept mail from SIGNOFFS (User requested unsubscribe via site or email link) 2023-07-29T18:44:45.000-05:00 2023-07-28T20:52:59.000-05:00 2023-07-25T08:57:25.000-05:00 2023-07-24T11:15:33.000-05:00 2023-07-24T08:16:00.000-05:00 2023-07-22T18:16:01.000-05:00 2023-07-19T07:38:46.000-05:00 2023-07-27T09:01:17.000-05:00 2023-07-15T18:04:54.000-05:00 2023-07-14T06:59:31.000-05:00 2023-07-13T09:27:30.000-05:00 2023-07-10T16:37:05.000-05:00 weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums weather_moratoriums ginnybuell@GMAIL.COM david.hunt@ONCOR.COM david.hunt@ONCOR.COM david.hunt@ONCOR.COM LGreen@MYLUBBOCK.US david.hunt@ONCOR.COM LGreen@MAIL.CI.LUBBOCK.TX.US LGreen@MYLUBBOCK.US Crmuncy@OUTLOOK.COM mlfracassi@AEP.COM david.hunt@ONCOR.COM jpraslicka@ANGLETON.TX.US SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF SIGNOFF 5 PUBLIC
