Kitchen Operations and Workflow Importance

Understand the operation of a kitchen, including the concept of workflow and its significance in a kitchen brigade. Explore the layout and activities in a coffee shop kitchen serving afternoon teas and learn about factors influencing commercial kitchen design. Discover the roles of employees in a kitchen, considerations for kitchen layout planning, kitchen hygiene practices, and the importance of chefs wearing uniforms in restaurants.

• Kitchen operations
• Workflow
• Kitchen brigade
• Commercial kitchen design
• Hygiene

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1. AC2.1 Describe the operation of the kitchen. What does the term workflow mean? Why is it important in the kitchen bridage? _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ Revision Question mat Complete the empty plan below to show what the workflow for coffee shop that serves afternoon teas (cakes/hot drinks/Sandwiches) KITCHEN ONLY 4 operational activities in the kitchen START TASK 5 areas that these operation activities take place in the kitchen (fill in diagram below to explain each work area) Preparing and cooking Staff Faculties Storage Area Serving area Operational areas Dirty Area FINISH

2. AC2.1 Describe the operation of the kitchen. Revision Question mat Who would you employee in your kitchen and why? Holding Delivery Task Task draw a layout of a kitchen and explain how each of the following should be draw a layout of a kitchen and explain how each of the following should be taken into consideration when planning a kitchen layout. taken into consideration when planning a kitchen layout. Storage Serving Cooking Washing up Food preparation Waste disposal Factors determining commercial kitchen design Factors determining commercial kitchen design Why is a good kitchen layout important? How can it effect the success of a business. __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ Hygiene Other

3. AC2.1 Describe the operation of the kitchen. Revision Question mat Care Task Task complete complete the radar. Give the radar. Give at least 5 at least 5 examples of examples of each. each. Maintenance Cleaning USE. Names of equipment Care Care USE. Maintenance Cleaning Name USE. Maintenance Cleaning Name Names of equipment USE. Care Maintenance Cleaning

4. AC2.1 Describe the operation of the kitchen. Hygiene Why do chefs wear a uniform? . _________________________________________ _________________________________________ _________________________________________ _____________________________________ Revision Question mat You have become a head chef of a new restaurant. Create a poster to explain to your staff the rules and standards on how to wear their kitchen uniform. Make sure you link to how this could effect business. Identify different garments on the chef and explain the importance of each one.

5. AC2.1 Describe the operation of front of house. Revision Question mat What are the reasons for using a front of house workflow system?

6. AC2.1 Describe the operation of the kitchen. front of house. AC2.1 Describe the operation of Revision Question mat Why is a staff uniform important ? Complete the empty plan below to show what the workflow for coffee shop that serves afternoon teas (cakes/hot drinks/Sandwiches) FRONT OF HOUSE ONLY _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ ________________________________________ Explain how the following headings relating to uniform. START Image result for uniform waiter diagram FINISH

7. AC2.1 Describe the operation of front of house. Revision Question mat Factors determining restaurant layout Factors determining restaurant layout Task Task Explain and annotate how the restaurant has been planned. Explain and annotate how the restaurant has been planned. Give advantages and disadvantages. Give recommendations to Give advantages and disadvantages. Give recommendations to improve the layout improve the layout Would you change the layout for a fast food restaurant? Explain how the layout of a restaurant can enhance the customer experience?

8. AC2.1 Describe the operation of front of house. Revision Question mat Customer seating Waiting at table Organisation First aid and safety Food Service Front of house equipment Table Tops Bar area What is meant by food service equipment ______________________________________________________ What does EPOS stand for? _____________________________________________________________________________ _____________________________________________________________________________ ______________________________________________________ _____________________________________________________________________________ ______________________________________________________ _____________________________________________________________________________ _________________________________________________ ________________________________________________________________________ ______________________________________________________ ______________________________________________________ ______________________________________________________ _________________________________________________

9. AC2.1 Describe the operation of the kitchen. Besides equipment (and ingredients), kitchens and front of house need a continuous supply of materials so that they can operate effectively. Revision Question mat Complete the mind map listing all the different types of material needed. AC2.2 Describe the operation of front of house. Cleaning materials Image result for first aid box gif Materials for food preparation Employee welfare Materials used in the kitchen and front of house Waste disposal materials Maintenance

10. AC2.1 Describe the operation of the kitchen. Revision Question mat Explain to a new apprentice ____________________________________________ ____________________________________________ chef why FIFO is Image result for FIFO ____________________________________________ ____________________________________________ important? ____________________________________________ ____________________________________________ What does FIFO stand for? ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ____________________________________________ ___________________________________________ What is the role of a stock controller? ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ Explain how Does stock ________________________________________________________________ an EPOS control only relate ________________________________________________________________ How does poor ________________________________________________________________ system helps ________________________________________________________________ to food? stock control effect ________________________________________________________________ control stock? ________________________________________________________________ business? ________________________________________________________________ ________________________________________________________________ ________________________________________________________________

11. AC2.1 Describe the operation of the kitchen. Task Task Identify the different information that needs to Identify the different information that needs to be stored by the hospitality and catering industry. Add be stored by the hospitality and catering industry. Add notes and sketches to the front of the folder. notes and sketches to the front of the folder. Revision Question mat AC2.2 Describe the operation of front of house. Discuss how keeping records of waste and profit is essential to being successful in the hospitality industry. ____________________________________________________________________________________________________________ ____________________________________________________________________________________________________________ ____________________________________________________________________________________________________________ ____________________________________________________________________________________________________________ ____________________________________________________________________________________________________________ ____________________________________________________________________________________________________________ ___________ Discuss what records a Head chef would need to keep? ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ _______________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ Discuss what records a front of house manager would need to record? __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ __________________________________________________________________ _________________________________________________________________

12. AC2.1 Describe the operation of the kitchen. Task Task - - Explain how the following factors can help customers and staff feel safe in the Explain how the following factors can help customers and staff feel safe in the hospitality and catering industry hospitality and catering industry Write customer points in RED Write customer points in RED Write staff points in Blue. Write staff points in Blue. Revision Question mat AC2.2 Describe the operation of front of house. Staff lockers Safes for money Security lighting Locking doors and windows CCTV Safety and Security Honest staff Lighting Secure outside fittings Staff training Stock control Alarm system Keyholders for emergencie s

13. AC2.3 Explain how hospitality and catering provision meet customer requirements. Meeting customer requirements Revision Question mat Add the customer requirements and expectation for Add the customer requirements and expectation for the following customers. the following customers. What is meant by customer requirements and expectations? What is meant by customer service? ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ There are three levels of customer requirements and expectations. Give examples

14. AC2.3 Explain how hospitality and catering provision meet customer requirements. Revision Question mat Mind map the customer Mind map the customer requirements below: requirements below: Identify service symbols What is meant by customer rights? _________________________________________ _________________________________________ Student Backpackers Travel Europe _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ What is meant by equality? Can you think of any other service symbols _________________________________________ _________________________________________ _________________________________________ Wedding _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________