ISO/TS 10020:202X Organizational Change Management Process Reference Model
This document presents a generic process reference model for organizational change management applicable to any organization. It outlines process descriptions and informative diagrams to support organizational change processes with a risk-based approach for prioritization and focus on essential needs and opportunities.
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ISO TS 10020:202X Quality Management Systems Organizational Change Management Process Reference Model ISO/TC176 SC3 WG28
Purpose The intention of this presentation is to: provide a summary of the purpose and contents of ISO TS 10020:202X, Organizational Change Management Note: Although this Technical Specification is intended to address these concepts in relation to quality management systems and standards, they can be readily applied to other management systems, standards, and disciplines. ISO/TC 176/ SC3/WG28
Introduction This document defines a generic process reference model for organizational change management that can be used by any organization when undertaking any form of organizational change management. It comprises process descriptions that define the organizational change management processes. Supporting informative diagrams describing the processes are defined. Since change management is a key approach to risk-mitigation in organizational development, this document follows a risk-based approach. Risk-based change management is a best-practice approach to strategizing and managing organizational change, as it allows changes to be prioritized and focussed on the most important needs and opportunities. ISO/TC 176/SC3/ WG28
Content Main contents of ISO TS 10020:202X 1 2 3 4 4.1 Introduction 4.2 Organizations and stakeholders (interested parties) 4.2.1 Understanding the needs and expectations of interested parties 4.3 Conditions under which organizational change is likely to take place 4.4 Process perspective of organizational change management 4.5 Multi-Layer process model 5 Governance process 5.1 Introduction 5.2 Governance process 5.2.1 Purpose 5.2.2 Outcomes 5.2.3 Activities and tasks 5.2.4 Documented information Scope Normative References Terms and Definitions Organizational Change Management Concepts ISO/TC 176/ SC3/WG28
Content Contents of ISO TS 10020:202X 6 6.1 Introduction 6.2 Change Scenario process 6.2.1 Purpose 6.2.2 Outcomes 6.2.3 Activities and tasks 6.2.4 Documented information 6.3 Interested Party Identification process 6.3.1 Purpose 6.3.2 Outcomes 6.3.3 Activities and tasks 6.3.4 Documented information 6.4 Intervention Definition process 6.4.1 Purpose 6.4.2 Outcomes 6.4.3 Activities and tasks 6.4.4 Documented information Management processes ISO/TC 176/ SC3/WG28
Content Contents of ISO TS 10020:202X 7 Implementation processes 7.1 Introduction 7.2 Issue Identification process 7.2.1 Purpose 7.2.2 Outcomes 7.2.3 Activities and tasks 7.2.4 Documented information 7.3 Affected Interested Party Identification process 7.3.1 Purpose 7.3.2 Outcomes 7.3.3 Activities and tasks 7.3.4 Documented information 7.4 Affected Interested Party Intervention process 7.4.1 Purpose 7.4.2 Outcomes 7.4.3 Activities and tasks 7.4.4 Documented information 7.5 Change Management Reporting process 7.5.1 Purpose 7.5.2 Outcomes 7.5.3 Activities and tasks 7.5.4 Documented information ISO/TC 176/ SC3/WG28
Content Contents of ISO TS 10020:202X 8 8.1 The change matrix 8.2 Rating the change matrix position 8.3 Aggregation of affected interested parties change matrix positions to higher levels 8.3.1 The change matrix cell aggregation problem 8.3.2 Change matrix cell aggregation models Measuring affected interested party intervention progress on the change matrix ISO/TC 176/ SC3/WG28
Content Contents of ISO TS 10020:202X Annex A (normative) Process documentation items A.1 Overview A.1.1 Governance process documentation A.1.2 Overview A.1.3 OCM Policy A.1.4 OCM Strategy A.2 Management Processes Documentation A.2.1 Overview A.2.2 Change Objectives and Strategy A.2.3 Interested Party Profile A.2.4 Interested Party Communication Record A.2.5 Intervention Requirements Specification A.3 Implementation Processes Documentation A.3.1 Overview A.3.2 Change Plan A.3.3 Affected Interested Party Profile A.3.4 Affected Interested Party Intervention Plan A.3.5 Affected Interested Party Intervention Status A.3.6 Affected Interested Party Intervention Change Matrix Position A.3.7 Change Scenario Status Report A.3.8 Change Plan Status Report A.3.9 Change Management Special Needs Report ISO/TC 176/ SC3/WG28
Content Contents of ISO TS 10020:202X Annex B (normative) Generic sections definition B.1 Generic elements applicable to documents B.1.1 Document specific information B.1.2 Introduction B.2 Generic elements applicable to records B.2.1 Record specific information Annex C (informative) Statement of conformity to ISO/IEC 33004 C.1 General C.2 Requirements for process reference models C.3 Process descriptions Annex D (informative) Mapping between the ISO TS 10020 requirements and ISO 9001 requirements D.1 General D.2 Associations between the requirements of this Technical Specification and ISO 9001 requirements Bibliography ISO/TC 176/ SC3/WG28
Benefits Benefits of using ISO TS 10020:202X This document aims to provide organizational change management practitioners with the information required to manage and perform organizational change management in any organization. It is intended for, but not limited to change sponsors, change agents, change team members, project managers, particularly those responsible for governing, managing and implementing organizational change. ISO/TC 176/ SC3/WG28
Summary ISO/TS 10020:202X will provide: Processes that can be used to govern, manage and implement organizational change management for any organization, project or smaller activity. Generic process descriptions that define the organizational change management processes. Supporting informative diagrams describing the processes are provided. Documentation items produced by these processes are described in Annexes A and B. ISO/TC 176/SC3/WG28
For more information To obtain a copy of ISO TS 10020:202X http://www.iso.org/iso/store.htm ISO TC 176 homepage https://committee.iso.org/home/tc176 ISO/TC 176/SC3/WG28
