ISO 9004:2018 Revision Overview - Quality Management Guidance

This presentation highlights the notable changes from ISO 9004:2009 to ISO 9004:2018, focusing on providing guidance for organizations to achieve sustained success by going beyond quality products/services to meet the needs of all interested parties. The standard can be applied by any organization for improvement purposes, irrespective of certification status. Top management plays a crucial role in the implementation and improvement of an effective management system.

• ISO 9004
• Quality Management
• Sustained Success
• Guidance
• Organization

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1. DRAFT ISO 9004:2018 Revision Overview Quality Management - Quality of an organization Guidance to achieve sustained success ISO/TC176 TG 01 NXX

2. Purpose The intention of this presentation is to: provide a summary of notable changes from ISO 9004:2009 to ISO 9004:2018 ISO/TC 176/TG 01/NXX

3. Application Application of ISO 9004:2018 ISO 9004:2018 works well for those organizations who have met the requirements of ISO 9001:2015 and want to achieve sustained success Any organization can use the standard for improvement purposes whether certified or not ISO/TC 176/TG 01/NXX

4. Introduction Introduction to ISO 9004:2018 Provides guidance to support the achievement of an organization s sustained success The top management should lead in the implementation, establishment and improvement of an effective and efficient management system ISO/TC 176/TG 01/NXX

5. Introduction Introduction to ISO 9004:2018 - continued While ISO 9001:2015 focuses on providing confidence in the organization s products and services, this standard focuses on providing confidence in the organization s ability to achieve sustained success To achieve sustained success the organization should go beyond the quality of its products and services and focus on meeting the needs and expectations of its interested parties and not just those of its customers alone, with the intent of enhancing their satisfaction and overall experience ISO/TC 176/TG 01/NXX

6. Introduction Introduction to ISO 9004:2018 - continued It addresses the needs and expectations of relevant interested parties and provides guidance for the systematic and continual improvement of the organization s overall performance Note: ISO 9001 is designed as a certification standard, while ISO 9004 is intended as guidance and improvement Published April 2018 ISO/TC 176/TG 01/NXX

7. High Level Structure Why wasn t the high level structure (HLS) used: Takes into account all interested parties in order to achieve sustained success The customer is not the only interested party ISO/TC 176/TG 01/NXX

8. Benefits Benefits of using ISO 9004:2018 in an organization are: expanded to all interested parties balancing conflicting objectives managing conflicting responsibilities and relationships harmonizing and optimizing practices improving communication facilitating training and development managing risks to brand and reputation ISO/TC 176/TG 01/NXX

9. Summary In summary ISO 9004:2018 contains valuable guidance on how to sustain success for organizations in today s competitive and ever changing environment, for both users and non users of ISO 9001 ISO/TC 176/TG 01/NXX

10. For more information ISO/TC 176 SC2 Support Material https://committee.iso.org/tc176sc2 To obtain a copy of the current version of ISO 9004 http://www.iso.org/iso/store.htm ISO/TC 176/TG 01/NXX