Innovative Solutions for Support Services in Community Care
This workshop showcased the development of a new approach to delivering services for individuals with complex needs. The purpose was to improve responsiveness and personalization in care for those with Learning Disabilities. The event highlighted key challenges, lessons learned, proposed future models, and a prototype for a responder network to enhance community support and safety using technology.
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Presentation Transcript
The 5 Day Sprint New Approaches to Develop Services Michael Gillespie Glasgow HSCP Overnight Support Workshop 28th September 2017 1
Process 2
Participants Participants Mix of stakeholders How many? Customer Experts Troublemaker Decider Finance Pioneer Technology/ Logistics 3
Purpose Purpose Glasgow City Council Open Innovation Programme 5 Day Sprint - purpose and methodology Understand area of focus Define and agree long term goal Validate and test. People from key areas where chosen to participate in this programme Vision - Provide a system that helps people to live in the community longer using technology based care. . 4
Challenge The current model is not responsive or personalised enough to meet the needs of people with Learning Disabilities and complex needs currently in receipt of sleep overs. The response timeline would require to reduce considerably In order to address this the current service redesign is required. 5
Lessons Learned Lessons Learned Identifying the Challenge Time Commitment Participants Role of the Facilitator Testing the Prototype with the Customer Expectations 6
Proposed Future Responder Model Characteristics Technology Triage Responder Network Personalised response plan Data analysis 7
Proposed Future Model Prototype Proposed Future Model Prototype 5 Day Sprint 5 Day Sprint Homecare Police One central point of contact will triage the alert. Call for response will be sent to appropriate member of Community Network responder/responders according to the agreed Personalised Responder Plan. Central point of contact will close off once resolved, record action which will inform and trigger review when required Provider Family Family Smart Technology triggers alert Neighbour Community Safety Neighbour Volunteer Ambulance Volunteer 8
Questions ??????? 9
