Transforming Community Engagement for Better Care Services

A detailed account of how Western Care Association reconfigured its services to align with individual plans and community priorities. Practical steps, challenges faced, and solutions implemented are highlighted, along with the positive impact on service users through employment, social roles, and community relationships. The transition planning, staff engagement, and development of community hubs showcase a holistic approach to enhancing care services.

• Community engagement
• Care services
• Transformation
• Service users
• Staff engagement

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Presentation Transcript

1. Primrose Hill, Claremorris Western Care Association. New Directions Learning Event, Tullamore Court Hotel, May 18th2016. Western Care Association - May 2016

2. Background: Based on individual plans and peoples priorities/desires to be connected to their local community and by New Directions policy Reconfiguration: Recognising that what was in place was not the right thing for people. Closing a large day Service huge planning process Community locations: Establish four hubs and Claremorris is an example of one of them School leavers New Environments. Western Care Association - May 2016

3. Practical steps taken Developing a hub - Consultation with all stakeholders Property: Location, renovation and financial resources required Service user s involvement ongoing Staff: Engagement with staff to clarify, expectations of future roles and ascertain interest and establish suitability Transport: restructured local transport arrangements Ongoing links being built in community Western Care Association - May 2016

4. Practical steps taken Transition planning Develop Individual daily schedules in line with each persons priorities and preferences Develop communication tools with a range of high and low tech assistive technologies Western Care Association - May 2016

5. Challenges and solutions involved and how they were overcome Building and fit out work proposal developed, finance sourced and timelines agreed Managing change consultation with service users families and staff- through advocacy and engagement Staff resources to cover multiple sites -Creative staff team Managing multiple sites Western Care Association - May 2016

6. What change means for Service Users Individual focus and schedule Employment -New Jobs Sourced Social Roles Community Training opportunities Relationships in the Community Opportunities to build on community connections. Using local community independently Western Care Association - May 2016

7. What change means for Service Users Employment Bridget -in Mc William Park Hotel, Claremont Nursing home Val-in CBE Michael- currently on work experience in Town Hall Theatre Western Care Association - May 2016

8. Val & Bridget at work Western Care Association - May 2016

9. What change means for Service Users Volunteering/Social Roles Paul Claremorris Leisure Centre, Bridget Hospice shop Michael Radio Station Western Care Association - May 2016

10. What change means for Service Users Training/Education SICAP projects- Manual Handling Course Drama Course Mayo Abbey Community Training centre- Horticulture experience and course. IT support- Claremorris FRC Western Care Association - May 2016

11. Manual Handling Course Western Care Association - May 2016

12. Community Mapping Community Mapping workshop (survey) Individual Community Maps Western Care Association - May 2016

13. Community Connections Map Western Care Association - May 2016

14. What change means for Service Provider . Move from a model of providing everything internally, to sourcing other agencies/groups in the community to link people into e.g. Development Company, Community Training Centres ,Local radio stations, FRC, Secondary schools Learning and Development throughout process Additional support FAS, Tus, Volunteers Western Care Association - May 2016

15. Next steps .. Ongoing journey of personal development to include: Independence Employment Community Integration/connections Education and Training Western Care Association - May 2016

16. Community Event Western Care Association - May 2016

17. Thank you Western Care Association - May 2016