Improving Data-driven Decision Making in Utah's Human Services Division

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Utah's Department of Human Services Division of Services for People with Disabilities is utilizing National Core Indicators (NCI) data to identify areas of improvement, create benchmarks, and enhance decision-making processes. Through the NCI Dashboard, stakeholders provide feedback, enabling better visualization and comparison of Utah's performance with other states. Future considerations include enhancements like an interactive print option, family surveys, and additional measures for better insights and policy-making.

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National Core Indicators State of Utah Department of Human Services Division of Services for People with Disabilities

How does Utah use NCI Data? Workgroup: Group identified four areas of improvement based on the Adult Consumer Survey Report. Benchmarks were created and initial brainstorming began. Areas included: Employment Choice in living setting Health and safety in home/work/day program environments Health: Annual physical exams Legislative Reporting: Funding requests to serve people on the waiting list Direct support staff wage increases (Staff Stability Survey) Legislative performance measures

NCI Dashboard Link: https://dspd.utah.gov/dashboard/national-core-indicators/

Feedback The dashboard was shared with Division staff, stakeholders, families, contracted providers, and the Division s advisory council. Feedback was requested in areas of functionality, strengths and weaknesses of the dashboard, value, and clarity. Strengths of Dashboard: Visual comparison between Utah and other states (Map) Comparison between Utah and Nation Colors, Utah is easily identified. Nice visualization when looking at all the states Weaknesses of Dashboard: Difficult to understand for people not familiar with NCI Doesn t answer questions for people unfamiliar with how data was collected How do you collect responses from someone who is non-verbal How do you validate the data Switching measures that are under a different indicator renders a Data Unavailable warning Data Not all states participate each year Just data, no analytics

Feedback Value of Dashboard: Stakeholders/Legislators can see where Utah ranks with other states Division staff can use in a variety of reports, particularly those including state case studies Gives support to families and stakeholders when discussing areas of concern with the Division Quality assurance staff can use this information in contact reviews with providers Uses: (Not included above) Visualizations for presentations to stakeholders and legislators Policy writing

Future Considerations Print or Save image option. The dashboard is designed to be interactive but having these options is also a good idea Include family surveys Include a citation if printing or saving image. Also include a link to the full citation Using a measure as a filter (Only an option for Utah because of the granularity of the data needed) Secondary dashboard looking at both the primary and secondary measure Link to NCI website to answer questions about NCI or a link to a document that explains the survey, data collection, validating the data, etc. Another dashboard that has measures that Utah is significantly above or significantly below the NCI average