Importance of Trust in Building Successful Organizations

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Explore how trust influences speed, cost, and overall organizational effectiveness. Learn about the impact of trust on employee development, management relationships, and organizational productivity. Discover key principles like integrity and empowerment that contribute to creating a trusting work environment.

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Uploaded on Jul 10, 2024 | 1 Views

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Note from Brandie Hinen of Powerhouse Learning: These PowerPoint presentations are meant to offer you information that can be helpful in creating a learning organization. They may be used for your own use and narration in service and sales meetings alike. If you are interested in a complimentary lunch & learn type training for your organization on this presentation or other topics included in the PowerPoint list, contact information is below: Brandie J. Hinen brandie@PowerhouseLearning.com (208) 316-7656

The Power of Trust & Building Relationship Excerpts from The Speed of Trust Stephen M.R. Covey

You cant succeed without trust. The word trust embodies almost everything you can strive for that will help you to succeed. You tell me any human relationship that works without trust, whether it is a marriage, or a friendship or a social interaction; in the long run, the same thing is true about business, especially businesses that deal with the public. Jim Burke former chairman & CEO Johnson & Johnson

TRUST AFFECTS TWO THINGS: SPEED & COST When trust goes down, speed will also go down and costs will go up. Trust = Speed Cost ___________________________________ When trust goes up, speed will also go up and costs will go down. Trust = Speed Cost Excerpts from The Speed of Trust Stephen M.R. Covey

The research: Only 29% of employees believe that management cares about them developing their skills. Only 42% believe that management cares about them at all. What kind of impact is that having on trust and on the speed and cost required in these organizations to get things done?

Filters - They never empower us Payoffs Prices for all Power Effectiveness Productivity Morale Personal satisfaction Individual s well being Love Empowerment Camaraderie Making us right /making them wrong Self justification of our group. Avoiding the domination of them .

Core 1 - integrity Do I genuinely try to be honest in all my interactions with others? Do I typically walk my talk ? Am I clear on my values? Do I feel comfortable in standing up for them? Am I open to the possibility of learning new truths that may cause me to rethink issues or even redefine my values? Am I able to consistently make and keep commitments to myself and others?

Core 2 - Intent Intent matters. It grows out of character. We judge ourselves by our intentions and everyone else by their actions. We also judge others intent by our own belief systems and experience. Our perception of intent has a huge impact on trust. People often distrust us based on the conclusions they draw about what we do. It is important to actively influence the conclusions others draw by declaring our intent .

Impact vs. Intent AWARE OF UNAWARE OF My intentions Other person s intentions Other person s impact on me My impact on the other

Operating in Reality assessment STORY judgment what happened

Core 3 Capabilities What capabilities do I have that make me credible and that inspire the trust and confidence in others? What experience have I had [or not had] in developing capabilities that affects the confidence I have in myself? What impact are factors such as technology and globalization having on the relevance of my current capabilities? What is my attitude and approach toward improving my current capabilities and gaining new ones?

Left untended, knowledge and skill, like all assets, depreciate in value surprisingly quickly. David Maister

Core 4 - Results Results matter! Results matter to your credibility. What kind of results am I currently producing? Do those results increase or diminish my personal credibility? If I were considering hiring someone, to what extent would that person s track record and current performance influence my decision? How good is my own track record? How likely would someone be to hire me based on it? How good am I at identifying desired results and executing effectively to accomplish those results? Does my performance inspire confidence and trust?

Tips to Effective Communication Be clear about your purpose begin with the end in mind. Ask questions to truly gain understanding of what is up for the other person. Listen for types of language, things that reveal more about the person. (i.e. taskers or feelers ) Be willing to shift so that the other can connect with you. ~ because ~ I am the only person I know that I can change.

Behaviors to building trust Talk Straight Demonstrate respect Create transparency Right Wrongs Show Loyalty Deliver Results Get Better Confront Reality Clarify Expectations Practice Accountability Listen First Keep Commitments Extend Trust

SUMMARY Don t be fooled! TRUST AND RELATIONSHIP is the primary motivator. We are not thinking beings, we are feeling beings that think. Trust has a formula, and you can learn it with time, skill and the desire to learn!