Guidelines on Citizens Charter Compliance with RA 11032
Issued by the Anti-Red Tape Authority, Memorandum Circular No. 2019-002 outlines guidelines for the implementation of Citizen's Charter in compliance with RA 11032. It includes the issuance of a Certificate of Compliance (CoC) by government agencies and important deadlines for submission. Soft copies of documents are to be sent to compliance@arta.gov.ph.
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CITIZENS CHARTER SECTION| GUIDELINES MEMORANDUM CIRCULAR NO. 2019-002 Issued by the Anti-Red Tape Authority last August 13, 2019. Guidelines on the Implementation of the Citizen s Charter in Compliance with RA 11032.
CITIZENS CHARTER SECTION| CERTIFICATE OF COMPLIANCE Issuance of Certificate of Compliance (CoC) The head of the government agency shall issue a CoC to ensure compliance of the agency to the mandates of RA 11032. To be submitted to the Authority using the template provided in Reference C. The head of the government agency shall submit soft copies (in text- searchable PDF format) of the Citizen s Charters and the CoC to the Authority through the email address: compliance@arta.gov.ph
CITIZENS CHARTER IMPORTANT REMINDERS TIMELINE December 06, 2019 Deadline of submission of Citizen s Charter and the Certificate of Compliance January 2020 Start of the validation of the Anti-Red Tape Authority WEBSITE LINK http://arta.gov.ph/pages/downloads/ For the Guidelines on the Citizen s Charter, Handbook version and Certificate of Compliance Template `
