Glasgow University Staff Survey 2012 Report Analysis
"Explore the findings and key messages from the Glasgow University Staff Survey 2012, highlighting areas of improvement, response rates, and staff feedback for ongoing enhancement strategies. Discover insights on staff involvement, commitment, and wellbeing for continuous improvement."
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Glasgow University Staff Survey 2012 Joint Union Consultative Committee July 12th2012 Ian Black, HR Director University of Glasgow
Purpose of GU 2012 Staff Survey 1. To measure: Staff Involvement Staff Commitment Staff Wellbeing 2. To determine: Actions for building on favourable findings Actions for addressing weaknesses 3. Where possible, to compare with 2009 survey findings To look for continuous improvement Restructure has limited 2009 2012 comparison July 12 2012 GU 2012 staff survey - JUCC Report 2
GU 1012 Staff Survey Summary Survey held April 2012 Slightly shortened version of 2009 survey 2012 response 1780 out of 5441 staff (33%) 2009 response 1814 out of 5524 (33%) Findings 2012 GU 10 KPI average = 79% (81% in 2009) Improvement in team communications = 90% (78% in 2009) Fall in workplace enjoyment = 78% (89% in 2009) HSE benchmark indicators show some lower scores Areas for Improvement requested by staff Management and administration support Communication Understanding of vision or strategy July 12 2012 GU 2012 staff survey - JUCC Report 3
Key Messages Good Points Response rate good at 33%; management and staff in general can have confidence in the findings Areas for improvement Improved discussion with managers about working practice and performance feedback, and staff generally do not feel praised for a job well done Staff have high understanding of team aims and performance expectations Low level of awareness of what rest of University does Large improvement in work team communications since 2009 (78% 90%) Work enjoyment and loyalty levels both down from 2009 HSE results down from 2009; requires further detailed investigation Where comparable, improvement since 2009 in intra-School/RI/ Service communications (67% 71%) Some variances between School/RI/Service which require more detailed investigation July 12 2012 GU 2012 staff survey - JUCC Report 4
Response Rates by College/US Population base (Mar 2012): 5,144; 1780 respondents Reduced from 6,056 to exclude invigilators; adult education lecturers, tutor groups etc College 01.Arts Response Population Resp. Rate 147 369 40% 02.MVLS 508 1739 29% 03.Science & Eng 231 835 28% 04.Social Sciences 196 532 37% 05.University Services 643 1966 33% 99.Not Disclosed 55 - - University Total 1780 5441 33% July 12 2012 GU 2012 staff survey - JUCC Report 5
Response Rates by Gender and Job Family Response Population Resp. Rate Male 694 2502 28% Female 966 2939 33% Not Disclosed 120 - - 1780 5441 33% University Total University Total 1. R&T 628 2116 30% 2. MPA 740 1574 47% 3. Tech 125 529 24% 948 19% 4. Ops 181 274 11% 5. Clinical 30 99.Not Disclosed 55 - - University Total 1780 5441 33% July 12 2012 GU 2012 staff survey - JUCC Report 6
10 question items used as GU KPIs KPI Question Item Measure (%) KPI 1: Understanding of team aims VG + Good + Satis KPI 2: Understanding of performance expectations VG + Good + Satis KPI 3: How often praised for a job well done At least 6 monthly KPI 4: How often do you discuss with manager how to improve working practices At least annually KPI 5: How often given performance feedback at least annually KPI 6: How good are communications within your work team Ex + Good + Satis KPI 7: how good are communications with other teams in School/RI/S Ex + Good + Satis KPI 8: How well are GU-wide changes communicated? Ex + Good + Satis KPI 9: I enjoy working in the University Str Agree + Agree KPI 10: I feel loyal and supportive to the University Str Agree + Agree July 12 2012 GU 2012 staff survey - JUCC Report 8
Average of all KPIs 1-10 (by Category) 01.GU 2012 79% 02.GU 2009 81% 03.Male 80% 04.Female 81% 05.White 80% 06.BME 83% 07.No Disab* 81% 08.Disability* 78% 09.Hetero** 81% 10.LGBT** 79% 11.R&T 76% 12.MPA 83% 13.Tech 81% 14.Ops 79% 15.Clinical 81% 16.Arts 74% *Disability Reported or No Disability Reported 17.MVLS 80% 18.Sc&Eng 80% **Heterosexual/straight and LGBT, as worded in the questionnaire 19.SocSc 78% 20.US 81% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 9
KPI 1: Understanding of team aims (VG + G +S) 01.GU 2012 95% 02.GU 2009 92% 03.Male 96% 04.Female 95% 05.White 95% 06.BME 95% 07.No Disab 95% 08.Disability 94% 09.Hetero 96% 10.LGBT 94% 11.R&T 94% 12.MPA 95% 13.Tech 96% 14.Ops 98% 15.Clinical 93% 16.Arts 91% 17.MVLS 95% 18.Sc&Eng 96% 19.SocSc 95% 20.US 95% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 10
KPI 2: Understanding of performance expectations (VG + G +S) 01.GU 2012 91% 02.GU 2009 92% 03.Male 92% 04.Female 93% 05.White 92% 06.BME 92% 07.No Disab 92% 08.Disability 93% 09.Hetero 92% 10.LGBT 94% 11.R&T 89% 12.MPA 93% 13.Tech 91% 14.Ops 97% 15.Clinical 93% 16.Arts 89% 17.MVLS 91% 18.Sc&Eng 90% 19.SocSc 90% 20.US 93% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 11
KPI 3: How often are you praised for a job well done (at least 6-monthly) 01.GU 2012 63% 02.GU 2009 64% 03.Male 62% 04.Female 67% 05.White 65% 06.BME 67% 07.No Disab 65% 08.Disability 57% 09.Hetero 65% 10.LGBT 63% 11.R&T 58% 12.MPA 71% 13.Tech 64% 14.Ops 54% 15.Clinical 63% 16.Arts 64% 17.MVLS 63% 18.Sc&Eng 66% 19.SocSc 67% 20.US 64% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 12
KPI 4: How often discuss working practice improvement (at least annually) 01.GU 2012 79% 02.GU 2009 79% 03.Male 79% 04.Female 81% 05.White 80% 06.BME 83% 07.No Disab 80% 08.Disability 80% 09.Hetero 80% 10.LGBT 80% 11.R&T 76% 12.MPA 85% 13.Tech 81% 14.Ops 67% 15.Clinical 72% 16.Arts 81% 17.MVLS 80% 18.Sc&Eng 76% 19.SocSc 79% 20.US 79% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 13
KPI 5: How often are you given performance feedback (at least annually) 01.GU 2012 85% 02.GU 2009 83% 03.Male 87% 04.Female 84% 05.White 85% 06.BME 90% 07.No Disab 86% 08.Disability 82% 09.Hetero 86% 10.LGBT 74% 11.R&T 87% 12.MPA 87% 13.Tech 84% 14.Ops 70% 15.Clinical 86% 16.Arts 87% 17.MVLS 85% 18.Sc&Eng 90% 19.SocSc 90% 20.US 81% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 14
KPI 6: How good are communications within work team (Ex + G + Satis) 01.GU 2012 90% 02.GU 2009 78% 03.Male 92% 04.Female 91% 05.White 91% 06.BME 97% 07.No Disab 91% 08.Disability 87% 09.Hetero 91% 10.LGBT 94% 11.R&T 91% 12.MPA 91% 13.Tech 88% 14.Ops 89% 15.Clinical 90% 16.Arts 88% 17.MVLS 94% 18.Sc&Eng 92% 19.SocSc 89% 20.US 89% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 15
KPI 7: How good are communications with other School/RI teams? (E+G+S) 01.GU 2012 71% 02.GU 2009 67% 03.Male 72% 04.Female 73% 05.White 73% 06.BME 77% 07.No Disab 73% 08.Disability 73% 09.Hetero 73% 10.LGBT 68% 11.R&T 66% 12.MPA 75% 13.Tech 76% 14.Ops 77% 15.Clinical 76% 16.Arts 61% 17.MVLS 76% 18.Sc&Eng 73% 19.SocSc 67% 20.US 71% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 16
KPI 8: How well are GU-wide changes communicated? (Ex + G + Satis) 01.GU 2012 68% 02.GU 2009 79% 03.Male 67% 04.Female 72% 05.White 70% 06.BME 67% 07.No Disab 70% 08.Disability 70% 09.Hetero 71% 10.LGBT 73% 11.R&T 60% 12.MPA 71% 13.Tech 78% 14.Ops 73% 15.Clinical 83% 16.Arts 53% 17.MVLS 67% 18.Sc&Eng 64% 19.SocSc 58% 20.US 76% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 17
KPI 9: I enjoy working in the University (SA + A) 01.GU 2012 78% 02.GU 2009 89% 03.Male 79% 04.Female 81% 05.White 80% 06.BME 85% 07.No Disab 80% 08.Disability 78% 09.Hetero 81% 10.LGBT 81% 11.R&T 73% 12.MPA 82% 13.Tech 82% 14.Ops 86% 15.Clinical 80% 16.Arts 67% 17.MVLS 78% 18.Sc&Eng 79% 19.SocSc 73% 20.US 84% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 18
KPI 10: I feel loyal and supportive to the University (SA + A) 01.GU 2012 72% 02.GU 2009 82% 03.Male 73% 04.Female 75% 05.White 73% 06.BME 82% 07.No Disab 74% 08.Disability 71% 09.Hetero 75% 10.LGBT 69% 11.R&T 65% 12.MPA 77% 13.Tech 75% 14.Ops 79% 15.Clinical 70% 16.Arts 62% 17.MVLS 70% 18.Sc&Eng 71% 19.SocSc 71% 20.US 78% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% July 12 2012 GU 2012 staff survey - JUCC Report 19
HSE UK benchmark for work-related stress Classifications are derived from HSE survey of 136 UK organisations (2009), using their methodology 35 questions measure 7 key work design factors scored 1-5; 5 is best score HSE traffic light scoring scheme for 7 factors Colour Comment Range of UK benchmark Doing very well - need to maintain performance At or above 80th percentile 50th- 80th percentile Good, but need for improvement. Clear need for improvement. 20th 50th percentile Urgent action needed Below 20th percentile July 12 2012 GU 2012 staff survey - JUCC Report 21
HSE defined 7 benchmark factors outlined below Red Yellow Aqua Green Factor (stressor) 1. Demands: workload, work patterns and the work environment 2. Control: how much say staff have in the way they do their work 3. Support: encouragement, sponsorship, resources provided by: a. The organisation and line management Less than Between Between Greater than 2.94 2.94 - 3.10 3.10 - 3.29 3.29 3.22 3.22 - 3.47 3.47 - 3.72 3.72 3.27 3.27 - 3.46 3.46 - 3.65 3.65 b. Colleagues 3.63 3.63 - 3.78 3.78 - 3.89 3.89 4. Relationships: promoting positive working to avoid conflict and dealing with unacceptable behaviour 5. Role: whether staff understand role within organisation and whether the organisation ensures they do not have conflicting roles 6. Change: how organisational change (large or small) is managed and communicated in the organisation 3.61 3.61 - 3.85 3.85 - 4.04 4.04 4.04 4.04 - 4.18 4.18 - 4.31 4.31 2.79 2.79 - 3.04 3.04 - 3.24 3.24 July 12 2012 GU 2012 staff survey - JUCC Report 22
HSE Scores: GU2012 by GU2009, Gender, Job Family All GU GU2012 GU2009 GU M GU F 1.R&T 2.MPA 3.Tech 4.Ops 5.Clinic 1.Demands 3.04 3.06 3.03 3.10 2.65 3.18 3.43 3.62 2.82 2.Control 3.26 3.91 3.28 3.27 3.27 3.27 3.26 3.22 3.21 3a.Managers' Support 2.87 3.52 2.88 2.85 2.83 2.80 2.81 3.32 2.76 3b.Peer Support 2.65 3.76 2.71 2.58 2.57 2.52 2.59 3.50 2.42 4.Relationships 3.76 3.96 3.79 3.75 3.74 3.73 3.75 3.92 3.77 5.Role 4.15 4.17 4.15 4.20 4.01 4.21 4.26 4.47 4.13 6.Change 3.06 3.18 3.10 2.96 3.29 2.89 2.74 3.16 2.81 July 12 2012 GU 2012 staff survey - JUCC Report 23
HSE Scores for All GU by College College GU2012 1.Arts 2.MVLS 3.Sc&Eng 4.SocSc 5.US 1.Demands 3.04 2.59 3.00 2.90 2.64 3.37 2.Control 3.26 3.18 3.28 3.30 3.29 3.25 3a.Managers' Support 2.87 2.83 2.79 2.81 2.81 2.97 3b.Peer Support 2.65 2.56 2.54 2.53 2.54 2.82 4.Relationships 3.76 3.75 3.75 3.80 3.70 3.77 5.Role 4.15 3.99 4.13 4.13 4.05 4.27 6.Change 3.06 3.39 2.98 3.02 3.13 3.00 July 12 2012 GU 2012 staff survey - JUCC Report 24
Main Findings - Improvements Satisfaction with internal team communications 78% record 90% Understanding of team aims 92% 95% Work team communications 78% 90% Communications with other Schools/RI/ Services teams 67% 71% Performance feedback 83% 85% July 12 2012 GU 2012 staff survey - JUCC Report 26
Main Findings - Areas for Improvement Overall staff satisfaction dipped slightly From 81% 79% Satisfaction with university wide communication down From 79% 68% Enjoyment of working at University down from 89% 78%, Feelings of loyalty to the University down from 82% 72% July 12 2012 GU 2012 staff survey - JUCC Report 27
Next Actions Survey results reflect a challenging two years but findings seen as crucially important Results will be carefully analysed and considered at least at College/School/RI/Service level University is working hard to improve communication at a variety of levels University needs to improve staff engagement at all levels to restore employee satisfaction and enjoyment at work, and to address perceptions of loyalty Good to see progress in understanding of individuals aims and roles; internal communications; and frequency of performance feedback July 12 2012 GU 2012 staff survey - JUCC Report 28
