Girl Scout Cookies Customer Interaction Badge Activities
Meet my customers
In this badge we’ll:
1.
Find out where our customers are
2.
Practice talking to some customers
3.
Practice making change
4.
Role-play good customer relations
5.
Thank your customers!
Once we’ve earned this badge, we’ll feel comfortable finding customers and selling cookies to them.
Before we begin
Step 1: Finding where our customers
are
Who might want to buy Girl Scout cookies?
Neighbors? Teachers? Let’s make a list brainstorming who all might want to buy
cookies.
Step 2: Practice talking to customers
Within your troop, take turns sharing information about Girl Scout cookies.
You might share how much they cost, they kinds of flavors there are, or what your
troop hopes to do with the money raised.
Step 3: Practicing handling money and making
change – Virtually!
The next few slides are some sample scenarios of selling
Girl Scout cookies. While we don’t have practice cash to
use in person, we can still practice virtually!
Step 3: Practicing handling money and making
change – Virtually!
Example 1: A gentleman wants to buy 1 box
of Caramel deLites. He pays with a $10 bill.
How much change do we owe him?
Step 3: Practicing handling money and making
change – Virtually!
Example 2: A teacher wants to buy 1 box of
Toast-Yays. She pays with a $5 bill.
How much change do we owe her?
Step 3: Practicing handling money and making
change – Virtually!
Example 3: A mother wants to buy 2 boxes of
Thin Mints and one bag of Caramel Chocolate
Chip. She pays with a $20 bill.
How much change do we owe her?
Step 3: Practicing handling money and making
change – Virtually!
Example 4: A college student wants to buy
1 box of Thin Mints
1 box of S’mores
1 box of Caramel deLites
And 1 box of Lemonades
He pays with a $20 bill.
How much change do we owe him?
Step 4: Practicing Good customer
relations
With your troop, role-play what to do when:
Customers ask for advice on which cookie to buy
A customer tells you she used to sell Girl Scout cookies
A customer buys cookies, then says they want to come back later to buy more
Step 5: Thank your customers!
Everybody who buys Girl Scout cookies is helping you and other girls have a
great time in Girl Scouts!
Say thanks by asking a grown-up to help you send a thank-you email to customers
or decorate your own notecards to give out when cookies are delivered.
Engage in activities to enhance customer relations and sales skills through finding potential customers, practicing communication, handling money, and making change. From brainstorming customer lists to virtually role-playing different sales scenarios, these badge tasks help Girl Scouts feel confident in interacting with customers and selling cookies. Gain valuable experience and build essential skills in customer service and sales.
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Presentation Transcript
Meet my customers In this badge we ll: Find out where our customers are 1. Practice talking to some customers 2. Practice making change 3. Role-play good customer relations 4. Thank your customers! 5. Once we ve earned this badge, we ll feel comfortable finding customers and selling cookies to them.
Step 1: Finding where our customers are Who might want to buy Girl Scout cookies? Neighbors? Teachers? Let s make a list brainstorming who all might want to buy cookies.
Step 2: Practice talking to customers Within your troop, take turns sharing information about Girl Scout cookies. You might share how much they cost, they kinds of flavors there are, or what your troop hopes to do with the money raised.
Step 3: Practicing handling money and making change Virtually! The next few slides are some sample scenarios of selling Girl Scout cookies. While we don t have practice cash to use in person, we can still practice virtually!
Step 3: Practicing handling money and making change Virtually! Example 1: A gentleman wants to buy 1 box of Caramel deLites. He pays with a $10 bill. How much change do we owe him?
Step 3: Practicing handling money and making change Virtually! Example 2: A teacher wants to buy 1 box of Toast-Yays. She pays with a $5 bill. How much change do we owe her?
Step 3: Practicing handling money and making change Virtually! Example 3: A mother wants to buy 2 boxes of Thin Mints and one bag of Caramel Chocolate Chip. She pays with a $20 bill. How much change do we owe her?
Step 3: Practicing handling money and making change Virtually! Example 4: A college student wants to buy 1 box of Thin Mints 1 box of S mores 1 box of Caramel deLites And 1 box of Lemonades He pays with a $20 bill. How much change do we owe him?
Step 4: Practicing Good customer relations With your troop, role-play what to do when: Customers ask for advice on which cookie to buy A customer tells you she used to sell Girl Scout cookies A customer buys cookies, then says they want to come back later to buy more
Step 5: Thank your customers! Everybody who buys Girl Scout cookies is helping you and other girls have a great time in Girl Scouts! Say thanks by asking a grown-up to help you send a thank-you email to customers or decorate your own notecards to give out when cookies are delivered.
