FINDING CARDS

"Finding Cards initiative implemented at Queen Alexandra Hospital in Portsmouth enhances the arrival experience for friends and family in the Emergency Department. These cards provide critical information and support, reducing stress and confusion for visitors and improving staff efficiency. The innovative solution is cost-effective, transferable, and positively impacts both staff and patient safety."

• Emergency Department
• Improving Experience
• Finding Cards
• Healthcare Setting
• Patient Safety

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Uploaded on Feb 22, 2025 | 0 Views

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1. FINDING CARDS Improving the experience for friends and family on arrival at the Emergency Department Dr Joanna Rowlinson Consultant in Emergency Medicine Queen Alexandra Hospital, Portsmouth

2. Finding Cards are now routinely given to every visitor entering our Emergency Department Finding Cards are A7 size 74 mm x 105 mm

3. Finding Cards Improve Friend and Family Experience Removes a layer of worry, confusion and stress when trying to first find, and see, their loved-one Helps the relative remember the patient location Reassures and gives confidence that help will be available if they become lost Empowers relatives to approach any staff member for help Supports relatives to feel at ease

4. Finding Cards Improve Staff Experience and Improve Patient Safety Staff can quickly read the card and immediately help with onward direction ED Nurses and Doctors no longer need to repeat lengthy database searches of patient lists across multiple care areas to help locate patient Shortens staff interruptions and distractions Improves patient safety through reducing harmful interruptions and loss of concentration Allows more ED staff to help with onward directions (incl housekeeping, security) as access to confidential database is now not required to help

5. Transferability Innovative, creative solution for a common problem Flexible and uncomplicated tool Easily transferable to any other healthcare setting No major additional funding, staffing recruitment or training is required to implement Printing cost 25 per 1000 cards Complex IT skills and bespoke software not required Future proof and sustainable, only needing occasional card reprinting

6. knew what to do to ask Nice to go to anyone Just showed my card Feedback quotes from friends, family and relatives I like it Easy to know who to help (nurse) Such a simple thing that works (doctor) Still got lost but easier to ask for help It worked to get me here Got a clear indication of where they are going (reception) Felt not so silly walking about Straight away knew where to show to go (nurse) Feedback quotes from Emergency Department staff Read their card, so much quicker not having to log back in (doctor) Can just show them when walking around (security) Easier for us all to help out (nurse)