eWIC: A Shopper's Guide to Electronic Benefits
The mixed bag of mixed basket
:
Preparing shoppers for eWIC
eWIC showcase
March 22, 2017
eWIC at integrated stores
Not all integrated systems are created equal
•
Customer-facing screen
•
Mid-transaction receipt
•
Voiding
Reading receipts is not for the faint of heart
Not a
WIC
Food
Not
enough
benefit
available
Wrong
size
Not in
the
system
eWIC shopping tips
•
Closed transaction is final
•
Return foods paid for with own
money
•
Cannot return WIC foods
•
Benefit adjustments
•
Keep the receipt and bring to
WIC
The importance of keeping receipts
Magic receipt
Q
u
e
s
t
i
o
n
s
?
This guide provides shoppers with tips and insights for using eWIC (Electronic Benefits Transfer for Women, Infants, and Children) at integrated stores. From verifying items to reading receipts and handling transaction issues, the process is detailed to help navigate efficiently.
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Presentation Transcript
The mixed bag of mixed basket: Preparing shoppers for eWIC eWIC showcase March 22, 2017
eWIC at integrated stores Shopper verifies items paid by WIC or remaining balance Shopper asks to void unwanted items before using 2nd tender Cashier scans all items Shopper swipes eWIC 1st
Not all integrated systems are created equal Customer-facing screen Mid-transaction receipt Voiding
Not enough benefit available Wrong size Not in the system Not a WIC Food
eWIC shopping tips Review WIC purchase before paying for the rest Cashier can remove items not covered by WIC Cancel transaction and check eWIC balance OK to keep WIC separate
The importance of keeping receipts Closed transaction is final Return foods paid for with own money Cannot return WIC foods Benefit adjustments Keep the receipt and bring to WIC
Questions? Questions?
