Evidence Gathering and Client Support Strategies in Clinics

This content delves into the importance of gathering evidence on how clients find out about clinics, the routes they take to reach the clinic, existing support or information sources, and the time taken for clients to receive help. It also explores evidence on when people seek help from the clinic, client return patterns, and what matters most to clients seeking support. The emphasis is on investing in advisers to build trust and shared ownership of solutions.

• Evidence gathering
• Client support
• Clinic strategies
• Adviser development
• Support systems

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Uploaded on Sep 24, 2024 | 0 Views

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Presentation Transcript

1. Where have our clients gone?

2. Desire path

3. - What kind of evidence do you gather data on how people knew the clinic existed in the first place? What kind of evidence do you gather on the routes people took to the clinic in relation to a particular enquiry What kind of evidence do you gather on support/information that client have already had from elsewhere, if any? What kind of evidence do you gather data on how long it takes for people to get help from your clinic? (eg. time from first interaction of any sort, such as ringing for appointment / information, to the point at which they reach the person who gives them substantive help) - - -

4. -What sort of evidence do you gather data on when people get help from the clinic? -What kind of evidence do you gather on form clients returning to the clinic (existing or new enquiry) -What kind of evidence do you gather on what matters to people coming to the clinic for support?

5. Demand and response Journeys Systems Thinking What matters Purpose

6. Invest in giving advisers time to reflect and learn not just about what technical advice they should be giving, but how to build trust, motivation and shared ownership of the solutions they develop.

7. Chilli Reid, Executive Director chilli.reid@adviceuk.org.uk 07812 063312 Please feel free to make contact