Enhancing Student Persistence Through Academic Advising Strategies
Northeastern University's initiatives focus on persistence advising, offering continuous support to students facing challenges. With faculty and staff collaboration, a campus culture of caring is nurtured, leveraging holistic approaches and creating customized support networks. The persistence advisors work tirelessly to ensure students don't lose track, offering referrals and utilizing tools like Salesforce and FACT. This proactive, student-centered approach aims to propel student retention and success, viewing setbacks as opportunities for growth rather than roadblocks.
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Persistence Advising: When Going Off Track Can Be Just A Comma, Not A Full Stop Sally Solomon, College of Social Sciences and Humanities Maggie Loscuito, College of Arts, Media, and Design Northeastern University
Persistence How d You Come Up With That? College of Arts and Sciences Retention Initiative Created to tackle demands and expectations faced by students and advisors alike Partnership across campus Beyond the Scope of Standard Academic Advising
Faculty and Staff Value Persistence Advising Collaborate and Support Provide guidance during challenges Remain Connected Bring Creative Solutions Increase Student Retention Experts on tricky processes Experienced and knowledgeable Patient and PERSISTENT
Who We Are Northeastern University 7 UG Colleges- Approx 18,000 CSSH- Approx 2500 undergrads 7 Academic Advisors, 1 Academic Persistence Specialist CAMD- Approx 2000 undergrads 5 Academic Advisors, 1 Student Retention and Persistence Specialist
These are students and situations that require disproportionate time and attention. -Director of Student Services-CAMD High Touch Long term Campus Support WeCare in the Colleges- Create a Campus Culture of Caring Beyond Academics
Beyond the Student/Advisor Dyad Customized Support Faculty Parents Staff Extended Network The persistence advisor extended network makes navigating the deep waters of a large university more manageable. Academic Advisor-CSSH
When Students Go Off-Track Approaches Holistic Developmental Motivational Interviewing Goldilocks Zone
Here Comes the Comma Warning Signals Referrals Salesforce Student Success Collaborative (SSC) Faculty Advisor Communication Tool FACT Weekly meetings with advising team students have less of a chance of falling through the cracks... CSSH CO-OP Advisor
How To Keep Students From A Full Stop INAM 0100 Workshops Persistence Advising Network Outreach Campaigns (SSC) Case Loads: Acpro 1 and 2, Complex, Leaves, Illness, Murky Middle (<2.3), Multiple FACTS
A Graceful Exit, A Seamless Return Personal and medical leaves of absence Re-entry after dismissal from the University University withdrawals
Referral Source (CSSH Fall 2015) 100 90 80 70 60 50 40 30 20 10 0
Referral Reason (CSSH Fall 2015) 60 50 40 30 20 10 0
Persistence Advising Issues Addressed (CSSH) 120 100 80 60 40 20 Frequency 0 Personal/Emotional/ Re-entry Attendance Adjustment to NU Outside Commitments ESL Health/Medical Study Habits Program Change Academics Financial Grade Dispute Conduct Emergency Time Management Other Commuting Communication Academic Preparation Transfer Student
Salesforce Report Outcomes (CSSH Fall 2015)
Persistence advising allows us to maintain the quantity of the advising demands without sacrificing the quality. -CSSH Academic Advisor
What Would You Do? Second Semester Sophomore ACPRO 2 FACT Referrals Depression and Anxiety Referrals in Community for Counselor Hasn t Come By For An Appointment International Thinks She May Have a Learning Disability- Self Diagnosed Dropped a Class, Only in 12 Credits Now One Professor Reports Lack of Attendance Conduct Hold Upcoming Registration, Will Need to Register for New Classes Uncle Who Lives in MA Has Been Calling to Ask About Her Progress-No FERPA disclosure
Q&A and Contact Information Sally Solomon s.solomon@neu.edu College of Social Sciences and Humanities Maggie Loscuito m.loscuito@neu.edu College of Arts, Media and Design
