Enhancing Specialty Referrals for Community Health Partnerships

This presentation details a project conducted by MS3 students from the University of Colorado School of Medicine's Colorado Springs branch in collaboration with Mission Medical Clinic (MMC). The project involves reconciling specialty referrals into a single database, identifying barriers to securing specialty care providers, and establishing shared goals to recruit volunteers. Lessons in leadership and sustainability strategies for MMC are also highlighted. By streamlining referrals and fostering relationships, the aim is to improve access to healthcare for underserved populations.

• Specialty Referrals
• Community Health
• Medical Students
• Database Management
• Healthcare Access

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1. PEAK Project Presentation University of Colorado School of Medicine Colorado Springs Branch Tim Browne, MS3 Dallin Milner, MS3 Delia Shash, MS3

2. Mission Medical Clinic (MMC) Community Partner Mission: Mission Medical is a faith based non-profit organization that provides free healthcare to uninsured, under-insured, and low-income members of the Pikes Peak Region.

3. Assets Interprofessional clinic: MD s, NP s, MA s, medical students, nursing students, pharmacy students Specialty relationships already formed: pharmacy, cardiology, rheumatology, surgery, neurology Needs Assets and Needs More specialty providers: GI, dermatology, orthopedics, podiatry, etc. Discover barriers to finding providers to volunteer

4. Reconcile specialty referrals to one database Recruit more specialty care providers (starting with highest need) Shared Goals Determine barriers to providers volunteering

5. Collected specialty referrals from 2019-present Reconciled information into one, easy-to-access database Project Created survey to distribute to specialty providers in order determine interest and barriers to volunteering

6. Specialty Referrals 16 14 12 10 8 6 4 2 0 Outcomes

7. Leadership Lessons First impressions are critical. It is important to structure communication and meetings in a way that helps foster a strong relationship as the partnership forms between you and community partners. An overall goal is a great place to start. Then you can work backward on how to accomplish that. Understanding previous goals and accomplishments within the team is essential to that process. Many resources exist in a community that you can access to improve health outcomes and health systems.

8. Sustainability MMC intends on using some of the information gathered to apply for a grant to help financially support a robust referral program. A single-source database now exists for all patients at MMC who need referrals and allows MMC to understand which specialists are most needed. New patients will be added as needed. This can also be updated as new providers volunteer their services and as MMC accesses more. MMC can now use the information gathered through surveys to address barriers for subspecialists providing care at the clinic or at their own clinics.

9. Thank you! We would like to thank the Mission Medical Clinic Leadership Team- Dr. Mark Goncalves, Barb Cronin, and Holly Bradshaw- for bringing us in to the MMC team.