Enhancing Aircraft Maintenance Safety Through Effective Leadership
The case study revolves around a scenario where miscommunication and mismanagement lead to compromised safety in aircraft maintenance. Initially, pressures and negligence cause mistakes, but effective communication and leadership skills are then demonstrated to rectify the situation. By prioritizing teamwork, regular meetings, feedback, and clear communication, the manager improves workplace dynamics, reduces stress, and ensures aircraft readiness for safe flights.
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Patient safety Group A4
Group members Moataz altokhais (Group leader) Sadiq arab Salem basamad Meshal aleiaidi Saad alotaibi Faisal alabbad Abdulrahman alshiekh Fahad alotaibi Mohammed almania Mohammed hakami Mohammed alassiri
Videos Crossed Wires : https://youtu.be/566P25kin2g The Right Connections : https://youtu.be/prHWy2MNN8s
Summary of the case First video Two flight engineers are working on aircraft, the expert Roy is doing the work, the beginner was not fully focused on the working. The boss harry came and pressure Roy to finish the a job before tomorrow, but Roy will finish his shift early because of his daughter graduation, he told Harry about it two weeks ago, harry was surprised and forgot about it The owner Bruce called harry and asked about his aircraft that supposed to finished by now, Harry assure Bruce that the aircraft will be ready tomorrow and it is nearly done, employees looked at Harry with wonder because there is a lot of work Night-shift employees attended late as usual and were informed what should be done by tomorrow morning ( which was a lot and weren t informed earlier). Due to the employer's Procrastination and negligence toward his work At night, the employees were exhausted and still have a lot of complicated procedures to be done. For instance, connecting the cables of the aircraft, do the turnbuckles, do the rigging and a lot more. The nightshift guy decided to flee and let his junior working. He left the boy who don't have enough experience to work alone on a complex procedure And a critical one he didn t know how to do it properly and when the check they didn t do the double-check and left a note which fell and no one did the double-check Because of that the safety of the piolet was compromised Employer s office atmosphere isn t built to appreciate such a difficult field such as the air-craft fields. Which led him to disrespect others needs. Such as forgetting his shores at home and his employee s note for attending his daughter s graduation.
Summary of the case Second Video he Manager harry learned from his mistakes By working together in order to seek for solutions of problems. He hold regular meetings with all his staff to actively seek out issues, and giving feedback, he uses an effective communication skills, and listen to the staff carefully and to their complaints, and determines an achievable deadline so they can work with no disruptions thus reducing the stress and difficulties in workplace to improve outcome and make sure that the planes are ready to be taken for a safe flight. He also takes responsibilities to explain the situations the customers and cares about their safety and the quality of the work done to the customer He talks carefully to his employees about their problems for example their absences and accept their apologies and show care to them. he encourage his employees to apply an effective communication skills, thus every member understand the task very well and communicate with each other effectively
Human factors ineffective communication : they was using notes which was lost . Lack of supervision: inexperienced worker was left to work alone. Leadership :Good leader ship qualities can decrease the chance of a human error A good leader need to: -Communicate with his team -Be confident in his decisions -Accountable Bad working environment: lighting wasn t working and cluttered office
Summary of lesson learned 1- the goal of risk identification is to prevent errors. 2- human factors are important in any professional environment, more so when it comes to to people s health and safety. 4- communication is key for any collaborative effort. 5- a good leader can help improve his team members and bring out the best in them. 6- feedback is an essential part of the improvement of the work environment and team members. 7- setting unrealistic deadlines serves to only lower the quality of the intended outcome. 8- communicating each member s role helps ensure a smooth working process. 9- maintaining a good working environment (equipment checks, etc...) increases productivity
