Elevate Your Career with CIS-CSM Certification Master Customer Service Management
Achieve your professional goals with CIS-CSM certification. Become a Certified Implementation Specialist in Customer Service Management and unlock new opportunities. Prepare for the exam with expert guidance, resources, and practice tests. Gain expertise in ServiceNow and enhance your skills to deliver exceptional customer service. Start your journey today and join the ranks of elite professionals in the field. Take the next step towards success!n// /pdf/cis-csm/
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ServiceNow CIS-CSM Certified Implementation Specialist - Customer Service Management Questions And Answers PDF Format: For More Information Visit link below: https://www.certsgrade.com/ Version = Version = Product Visit us athttps://www.certsgrade.com/pdf/cis-csm/
Latest Version: 6.2 Question: 1 Agents and managers cannot create knowledge articles from Community questions. A. True B. False Answer: B Explanation: The ownership group for this knowledge article. An ownership group consists of a group of members and A manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with. Reference: https://docs.servicenow.com/bundle/orlando-servicenowplatform/ page/product/knowledgemanagement/task/create-knowledge-article.html Question: 2 Information about a customer s service contract is found in Knowledge. A. False B. True Answer: A Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service- management/page/product/customer-service-management/concept/c_ContractsAndEntitlements.html Question: 3 From what places in SN can an agent create a case? (Choose three.) A. Customer Service Application B. Contact C. Account D. Chat Visit us athttps://www.certsgrade.com/pdf/cis-csm/
Answer: A, C, D Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service- management/page/product/ customer-service-management/reference/r_CustomerServiceCaseForm.htmlc Question: 4 What are the conditions that matching rules are based on? (Choose two.) A. Agent resources best suited to work on a case B. Specific routing rules C. Filters set up in advanced work assignment D. Specific case attributes Answer: A, D Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service- management/page/product/ customer-service-management/concept/c_CaseRouting.html Question: 5 Matching rules enhance assignment capability by ____________________. A. Matching best agent by availability B. Providing dynamic matching of cases to groups or individuals C. Determining if account is a customer or partner D. Matching best agent by skill Answer: D Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service- management/page/product/ customer-service-management/concept/c_CaseRouting.html Visit us athttps://www.certsgrade.com/pdf/cis-csm/
For More Information Visit link below: https://www.certsgrade.com/ PRODUCT FEATURES 100% Money Back Guarantee 90 Days Free updates Special Discounts on Bulk Orders Guaranteed Success 50,000 Satisfied Customers 100% Secure Shopping Privacy Policy Refund Policy 16 USD Discount Coupon Code: NB4XKTMZ Visit us athttps://www.certsgrade.com/pdf/cis-csm/ Powered by TCPDF (www.tcpdf.org)
