Effective Strategies for Managing People in the Workplace
Learn key points for managing people effectively, from hiring the right person to considering individual fit for the position offered. Explore how to conduct thorough screenings, establish appropriate orientations, understand employee motivations, and more. This comprehensive guide provides valuable insights for enhancing your people management skills and fostering a positive work environment.
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Presentation Transcript
Key Points For Managing People
Hire The Right Person Don t rush the employment process *Interview prospective employee more than one time. *Let the staff and resident interview the applicant, whenever possible.
Hire the Right Person (Contd) Thoroughly Screen *References *Criminal Background Check *Drug Screen *Nurse Aide Abuse Registry *OIG Registry
Does The Individual Fit The Position Being Offered? Do they have excellent credentials for a Director of Nursing, but have suffered burnout? Has the individual applied for a CNA position when they have attributes which would make a good Activity Assistant?
Does The Individual Fit The Position Being Offered (Cont d) Color outside the box . Medical Records do not have to be done by a Medical Records Professional. A Unit Coordinator or MDS Coordinator does not necessarily have to be an RN. Don t overlook good people within the organization because they may lack certain degrees.
Orientation Establish an appropriate orientation period and stick to it. Monitor the individual s progress during the orientation process and extend if necessary.
What Motivates Employees? Do not assume that all individuals are motivated by the same things. Research has shown that employees are motivated by the five sources listed below: *FUN *REWARDS *ACHIEVEMENTS/CHALLENGES *REPUTATION *CAUSE/PRINCIPLE
Employees Motivated by Fun Employer should: 1)Stress fun at work. 2)Assign tasks employees enjoy (when possible). 3)Create an enjoyable workplace.
Employees Motivated by Rewards Employer should: 1)Set clear expectations and inform employee what they can expect to get in return for their accomplishments. 2)Make incentives contingent upon performance outcomes (if possible). 3)Develop non-monetary rewards, i.e., extra days off; ability to leave early; special parking place.
Employees Motivated by Achievements or Challenges Employer should: 1)Give challenging work. 2)Create an opportunity to develop skills. 3)Emphasize importance of these skills in determining success of facility. 4)Avoid giving these employees mundane, menial tasks, when possible.
Employees Motivated by Reputation Employer should: 1)Offer public praise and recognition. 2)Criticize or discipline behind closed doors. 3)Consistently sing the praises of the facility s good reputation and achievements as a team to the staff.
Employees Motivated by Cause or Principle Employer should: 1)Communicate the company s vision and end-goals. 2)Express optimism that the goals can be achieved by the team. (Be a cheerleader)! 3)Make sure the staff knows that only by their hard work as a team, will the goals be achieved.
How Can Leaders Be All Things To All People? We Can t but here are some things which have worked during my career as a Nursing Home Administrator.
Celebrate Accomplishments or Special Occasions Have a Pizza Party following a survey. Give written commendations, which are posted on the bulletin board and placed in the employee s file, when exceptional performance is noted. Establish special days or weeks for Housekeeping, Dietary, Social Services, Activities, Nursing, CNAs, and other disciplines, honoring them with: *Luncheons served by Administrative Staff. *Corsages, lapel pins, tee shirts, or other visible forms of recognition to wear.
Celebrate Accomplishments or Special Occasions (Cont d) Personally send Birthday cards to employees homes. Announce staff birthdays, along with resident birthdays, during the morning announcements. Start a money corsage on a staff member s birthday.
Celebrate Accomplishments or Special Occasions (Cont d) Provide a bulletin board for the staff to share births, thank you notes, wedding announcements, etc. Invite employees family members to Fall Festivals, Christmas Celebrations, and other special events.
Celebrate For No Reason Have monthly potluck meals for the staff. All staff who want to participate from every department brings a dish of their choice, and everyone eats together. Bring doughnuts, cookies, or other treats for the staff. Make sure you include all shifts and all days of the week.
Promote Teamwork Include all staff in the QA process, i.e., grand rounds, sub-committees. Support charities as a group effort, i.e., Toys for Tots. Hold staff retreats away from the facility. Draw names For Christmas gifts. Hold Christmas parties where administrative staff brings food.
Promote Teamwork (Contd) Secret Santa/Secret Pal Program. Have staff members decorate resident room doors and have a contest for the best doors. Employee of the month program where staff as well as residents vote for their favorites. Provide suggestion boxes and faithfully address issues regularly, i.e., weekly, monthly and communicate a response for all staff to review.
Promote Teamwork (Contd) Staff satisfaction surveys. Give them an opportunity to voice their opinions. Hold regular staff meetings and allow the staff to openly discuss issues of concern, assuring them no retaliation will result from their comments or concerns expressed.
Promote Teamwork (Contd) MOST IMPORTANTLY ..Let them see you do what they do: *Pass meal trays. *Pick up trash in the hallways and on the grounds. *Answer call lights. *Participate in facility activities, i.e.,casual day, hat day, tee shirt day. Be a PART of the team.
Promote Teamwork (Contd) *Know your staff and their family members and ask about them. *Be flexible Don t come in at 9:00AM and leave at 5:00PM every day. Let staff see you in the facility on all shifts, on all days of the week. *BE VISIBLE. Delegate, but still let the staff see you on the halls, in the Kitchen, in the Laundry.
MY MOTTO Take the time to hire the most qualified employee. Train them, assuring they understand your expectations. Treat all staff members fairly and consistently, then EMPOWER THEM TO DO THEIR JOB.
