Effective Communication Practices in FRSC: A Guide to Staff Writing

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STAFF WRITING IN FRSC
BY
SCHOOL
GENERAL STUDIES
 
INTRODUCTION
 
Staff writing is a standardized way of
communication.  Even though it is peculiar to an
organization, it must also meet the basic minimum
of internationally accepted standard. A
standardized writing method becomes necessary
in order to communicate logically, concisely,
accurately and so on.
The Federal Road Safety Corps has developed a
standardized writing manual to guide its
communication within the organization and with
the outside world. This is aimed at reducing the
official time in coping with extracting
information from diverse writing methods
 
AIM
 
Introduce the participants to the FRSC
service writing.
 
 
 
OBJECTIVES
 
At the end of the presentation participants shall
be able to:
list Types of writing
Explain the Characteristics of Service Writing
Apply the Basic rules and conventions in service
writings
Explain types of FRSC Correspondence
Explain process of Filling and securing  document
Explain the role of chairman in Conferences, and
meetings
Explain Brief and list types of briefs
 
TYPES OF WRITING
 
Operational writing
- abbreviation can be used
here, it includes:
Administrative Orders
Part I and II order
Signal & Wireless Messages
Internal Memos
All Forms of Ops Reports
Non operational writing
- Covers all other
forms of writing from FRSC to other
Organizations. Use of abbreviation is
restricted. Follows normal English rules.
 
CHARACTERISTICS OF COMMISSION
WRITING
 
 
Accuracy
Brevity
Clarity
Relevance
Logical
 
 
BASIC RULES AND
CONVENTIONS
 
The basic rules of Commission writing aid the clear
presentation of facts and discussion. It helps
Staff to conform to standard layout. Documents
are made up of three (3) parts:
Superscript –before text
Text
Subscript- after text
The contents of each part may vary with document,
but in all cases the superscript comprises
everything above the text and the subscription is
everything below the text.
 
BASIC RULES AND
CONVENTIONS Contd
 
A. THE SUPERSCRIPTION- 
this is the top part of letter
and consist of:
The address- 
usually taken care of by letter heads
The date- 
this is the date the letter is signed by the
writer and not the date typed. The month is normally
abbreviated to 3 letters only with a comma not full stop
Reference-
 the identity of the letter usually the
reference
The addressee- 
this is the name and address of the
recipient or distribution ( usually written see distribution)
Salutation-
 that is official compliment to the recipient
Attention-
 refers to the person who will treat the letter,
it is usually used as an alternative to salutation, but it is
underlined
 
BASIC RULES AND
CONVENTIONS Contd
 
B. THE TEXT: 
This is the reason for the write-
up. It consists of:
The main heading-
 
this is a compressed summary
of the whole text. It is either a short sentence
or a phrase that depicts the whole text. It
directs the reader’s attention and curiosity
C
entrally placed over typed area
-Capitalized
-Underlined
-No full stop
In a two line heading, the second line should be
shorter and placed centrally under the first
 
BASIC RULES AND
CONVENTIONS Contd
 
References-
 references with dates of previous
correspondences on the same subject must be
stated immediately under the main heading
Subject Heading- 
in a simple document dealing
with one item, the subject heading is used
instead of the main heading. The subject heading
starts from the left hand margin, it is usually
underlined and in capital letters. E.g.
REQUEST FOR UNIFORM ACCESORIES
 
Note
: Both main heading and subject headings do
not end with a full stop
 
BASIC RULES AND
CONVENTIONS Contd
 
Paragraph Headings 
- a letter covering many
issues can be divided into paragraph
headings after the main heading. Each
paragraph treats specific item separately.
A paragraph heading starts from the left hand
margin and is usually underlined.
However, it is written not in capitals, only the
first letters of some important words are in
capitals.
Paragraph headings carry full stop.
 
BASIC RULES AND
CONVENTIONS Contd
 
Numbering of Paragraphs-
Arabic numerals are used to number
paragraphs.
A single paragraph is not numbered, and a
paragraph cannot have a single sub-paragraph
The first paragraph is usually not numbered
Note: 
Paragraphs in Condolence letters are not
numbered.
 
BASIC RULES AND
CONVENTIONS Contd
 
Annexes
-
 are supplementary documents that amplify text and are
referred to at the end of document
Appendix
- are supplementary document that amplify annexure
Note: annexes and appendices must be clearly
identified/numbered and referenced to the main text
Annex ‘A’ TO
    
APPEENDIX  ‘I’ TO
(Reference)
    
ANNEX ‘A’ TO
DATE
     
(Reference)
     
( Date)
Enclosures
 – is a complete document attached to the presentation
eg completed forms by staff of a Command are enclosures and
not attachments
Attachments
- further proofs to convince the reader of the text
Note
:  annexes & appendices are actually attachments
 
BASIC RULES AND CONVENTIONS
Contd
 
C. THE SUBSCRIPTION
Signature
- initial and name of signatory in block
capital
Dating
- 
day, month year i.e 04 Oct, ‘19
Document Classification- 
i.e Top secrete (Policy),
Secrete (Plans) and Confidential (Technical
report), Restricted (Manuals)
Precedence
-
 immediate (urgent), priority
(important)
 
BASIC RULES AND
CONVENTIONS Contd
 
Document Distribution
- 
This usually placed
immediately after the signature block. These
addresses are arranged in the following
order.
External action
External info
Internal action
Internal info
 
BASIC RULES AND CONVENTIONS Contd
 
A letter from a Unit Command requesting for Uniform Accessories
Ref: RS7.111/LOG/VOL.1/002
The Corps Marshal
Federal Road Safety Corps
National Headquarters
Maputo Street
Wuse Zone 3
Abuja
Thro: The Zonal Commanding Officer
RS7 Abuja
Thro: The Sector Commander
RS7.1 FCT
Attention: 
Corps Logistics Officer
 
REQUEST FOR UNIFORM ACCESSORIES
----------------------------------------------
----------------------------------------------
----------------------------------------------
Forwarded for your kind consideration.
 
Signature
ACC OBASANJO J. BUHARI
Assistant Corps Commander
Unit Commander
 
TYPES OF CORRESPONDENCE
 
Directed Letters 
(HQ to field officer)
Routine Letters  
(HQ to field commands)
Routine Letters to External Organizations
(HQ to stakeholders)
Formal Letters 
( HQ to Dept in HQ on a
program)
Demi-Official Letters 
(HQ to individual
staff)
Memoranda
 
FILES AND DOCUMENTS
 
A file store can present the whole
history of one aspect of a subject
under cover in chronological order of
reference.
Documents include notes, letters,
drawings, carbons or bonus, files
photograph, slides, etc.
 
FILLING SYSTEM AND SECURITY
OF DOCUMENTS
 
File numbers and titles are allocated by the
registry from a filling index based on a chosen
theme.
A new file (vol 2) is opened when original has up
to 100 enclosures
‘T’ file is opened to pass document internally
If content of a file is transferred to a clear file
the back front page of old file is attached.
Closing of file- an officer completes a file
disposal form and places it in the file as the top
enclosure and the registry takes action by closing
it.
 
FILLING SYSTEM AND SECURITY OF
DOCUMENTS C0NTD
 
Document security- 
on ‘need to know’ basis
irrespective of rank and appointment. This
Include security during production and
transmission, copying and reproduction.
Filing system- 
this can be :
Blocked system: (subject heading i.e promotion,
discipline etc)
G,A or Q system consider hierarchy (i.e HQ,
Zone, Sector, Unit) or importance.
Alphabet system- simply uses A to Z to number
the files.
 
CONFERENCE, MEETING AND
MINUTES
 
Duty of secretaries:-
 record proceeding i.e manual or electronic
planning and convening
meeting control and direction
 supervision of production
  distribution of accurate record of
proceeding.
 
 
CONFERENCE, MEETING AND
MINUTES CONTD
 
Duty of chairman:-
 
Vetting and operate agenda of meetings
Start meetings
Introduce members
State aim
Introduce items
Appoint and guide discussants
Summarize discussion
Take decision
Allocate actions.
 
BRIEF
 
This is a short accurate info posed to
subordinate. It saves time and discuss the
matter properly. It can be oral or written  eg.
BRIEF FOR ZCO RS2.21
USE OF SIREN
 
 
TYPES OF BRIEF
 
Decision brief- 
summary of completed document
Information brief- 
on current problem or
situation
Meeting brief-
 to make superior  familiarize
with agenda
Personality brief- 
details of visitors and his
mission
Visiting brief- 
question likely to be encountered
if superior is travelling
 
CONCLUSION
 
I want you to note that this lecture is not
exhaustive. The accuracy and completeness of
the report will depend on the quality of an
officer and his/her attention to detail.
It is important that you as staff officers
practice writing and do read more. Remember
the more you read the more you know.
 
 
 
Thank you.
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Staff writing in the Federal Road Safety Corps (FRSC) is crucial for standardized communication. This guide covers the importance, types, characteristics, basic rules, and conventions of service writing in FRSC. Participants will learn how to apply these guidelines effectively for clear and concise communication within and outside the organization.

  • Communication
  • FRSC
  • Writing Guide
  • Standardized Communication
  • Effective Writing

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  1. STAFF WRITING IN FRSC BY SCHOOL GENERAL STUDIES

  2. INTRODUCTION Staff writing is a standardized way of communication. Even though it is peculiar to an organization, it must also meet the basic minimum of internationally accepted standard. A standardized writing method becomes necessary in order to communicate logically, concisely, accurately and so on. The Federal Road Safety Corps has developed a standardized writing manual to guide its communication within the organization and with the outside world. This is aimed at reducing the official time in coping with extracting information from diverse writing methods

  3. AIM Introduce the participants to the FRSC service writing.

  4. OBJECTIVES At the end of the presentation participants shall be able to: list Types of writing Explain the Characteristics of Service Writing Apply the Basic rules and conventions in service writings Explain types of FRSC Correspondence Explain process of Filling and securing document Explain the role of chairman in Conferences, and meetings Explain Brief and list types of briefs

  5. TYPES OF WRITING Operational writing- abbreviation can be used here, it includes: Administrative Orders Part I and II order Signal & Wireless Messages Internal Memos All Forms of Ops Reports Non operational writing- Covers all other forms of writing from FRSC to other Organizations. Use of abbreviation is restricted. Follows normal English rules.

  6. CHARACTERISTICS OF COMMISSION WRITING Accuracy Brevity Clarity Relevance Logical

  7. BASIC RULES AND CONVENTIONS The basic rules of Commission writing aid the clear presentation of facts and discussion. It helps Staff to conform to standard layout. Documents are made up of three (3) parts: Superscript before text Text Subscript- after text The contents of each part may vary with document, but in all cases the superscript comprises everything above the text and the subscription is everything below the text.

  8. BASIC RULES AND CONVENTIONS Contd A. THE SUPERSCRIPTION- this is the top part of letter and consist of: The address- usually taken care of by letter heads The date- this is the date the letter is signed by the writer and not the date typed. The month is normally abbreviated to 3 letters only with a comma not full stop Reference- the identity of the letter usually the reference The addressee- this is the name and address of the recipient or distribution ( usually written see distribution) Salutation- that is official compliment to the recipient Attention- refers to the person who will treat the letter, it is usually used as an alternative to salutation, but it is underlined

  9. BASIC RULES AND CONVENTIONS Contd B. THE TEXT: This is the reason for the write- up. It consists of: The main heading- this is a compressed summary of the whole text. It is either a short sentence or a phrase that depicts the whole text. It directs the reader s attention and curiosity Centrally placed over typed area -Capitalized -Underlined -No full stop In a two line heading, the second line should be shorter and placed centrally under the first

  10. BASIC RULES AND CONVENTIONS Contd References- references with dates of previous correspondences on the same subject must be stated immediately under the main heading Subject Heading- in a simple document dealing with one item, the subject heading is used instead of the main heading. The subject heading starts from the left hand margin, it is usually underlined and in capital letters. E.g. REQUEST FOR UNIFORM ACCESORIES Note: Both main heading and subject headings do not end with a full stop

  11. BASIC RULES AND CONVENTIONS Contd Paragraph Headings - a letter covering many issues can be divided into paragraph headings after the main heading. Each paragraph treats specific item separately. A paragraph heading starts from the left hand margin and is usually underlined. However, it is written not in capitals, only the first letters of some important words are in capitals. Paragraph headings carry full stop.

  12. BASIC RULES AND CONVENTIONS Contd Numbering of Paragraphs- Arabic numerals are used to number paragraphs. A single paragraph is not numbered, and a paragraph cannot have a single sub-paragraph The first paragraph is usually not numbered Note: Paragraphs in Condolence letters are not numbered.

  13. BASIC RULES AND CONVENTIONS Contd Annexes- are supplementary documents that amplify text and are referred to at the end of document Appendix- are supplementary document that amplify annexure Note: annexes and appendices must be clearly identified/numbered and referenced to the main text Annex A TO (Reference) DATE APPEENDIX I TO ANNEX A TO (Reference) ( Date) Enclosures is a complete document attached to the presentation eg completed forms by staff of a Command are enclosures and not attachments Attachments- further proofs to convince the reader of the text Note: annexes & appendices are actually attachments

  14. BASIC RULES AND CONVENTIONS Contd C. THE SUBSCRIPTION Signature- initial and name of signatory in block capital Dating- day, month year i.e 04 Oct, 19 Document Classification- i.e Top secrete (Policy), Secrete (Plans) and Confidential (Technical report), Restricted (Manuals) Precedence- immediate (urgent), priority (important)

  15. BASIC RULES AND CONVENTIONS Contd Document Distribution- This usually placed immediately after the signature block. These addresses are arranged in the following order. External action External info Internal action Internal info

  16. BASIC RULES AND CONVENTIONS Contd A letter from a Unit Command requesting for Uniform Accessories Ref: RS7.111/LOG/VOL.1/002 The Corps Marshal Federal Road Safety Corps National Headquarters Maputo Street Wuse Zone 3 Abuja Thro: The Zonal Commanding Officer RS7 Abuja Thro: The Sector Commander RS7.1 FCT Attention: Corps Logistics Officer REQUEST FOR UNIFORM ACCESSORIES ---------------------------------------------- ---------------------------------------------- ---------------------------------------------- Forwarded for your kind consideration. Signature ACC OBASANJO J. BUHARI Assistant Corps Commander Unit Commander

  17. TYPES OF CORRESPONDENCE Directed Letters (HQ to field officer) Routine Letters (HQ to field commands) Routine Letters to External Organizations (HQ to stakeholders) Formal Letters ( HQ to Dept in HQ on a program) Demi-Official Letters (HQ to individual staff) Memoranda

  18. FILES AND DOCUMENTS A file store can present the whole history of one aspect of a subject under cover in chronological order of reference. Documents include notes, letters, drawings, carbons or bonus, files photograph, slides, etc.

  19. FILLING SYSTEM AND SECURITY OF DOCUMENTS File numbers and titles are allocated by the registry from a filling index based on a chosen theme. A new file (vol 2) is opened when original has up to 100 enclosures T file is opened to pass document internally If content of a file is transferred to a clear file the back front page of old file is attached. Closing of file- an officer completes a file disposal form and places it in the file as the top enclosure and the registry takes action by closing it.

  20. FILLING SYSTEM AND SECURITY OF DOCUMENTS C0NTD Document security- on need to know basis irrespective of rank and appointment. This Include security during production and transmission, copying and reproduction. Filing system- this can be : Blocked system: (subject heading i.e promotion, discipline etc) G,A or Q system consider hierarchy (i.e HQ, Zone, Sector, Unit) or importance. Alphabet system- simply uses A to Z to number the files.

  21. CONFERENCE, MEETING AND MINUTES Duty of secretaries:- record proceeding i.e manual or electronic planning and convening meeting control and direction supervision of production distribution of accurate record of proceeding.

  22. CONFERENCE, MEETING AND MINUTES CONTD Duty of chairman:- Vetting and operate agenda of meetings Start meetings Introduce members State aim Introduce items Appoint and guide discussants Summarize discussion Take decision Allocate actions.

  23. BRIEF This is a short accurate info posed to subordinate. It saves time and discuss the matter properly. It can be oral or written eg. BRIEF FOR ZCO RS2.21 USE OF SIREN

  24. TYPES OF BRIEF Decision brief- summary of completed document Information brief- on current problem or situation Meeting brief- to make superior familiarize with agenda Personality brief- details of visitors and his mission Visiting brief- question likely to be encountered if superior is travelling

  25. CONCLUSION I want you to note that this lecture is not exhaustive. The accuracy and completeness of the report will depend on the quality of an officer and his/her attention to detail. It is important that you as staff officers practice writing and do read more. Remember the more you read the more you know.

  26. Thank you.

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