Deep Dive into Building a Tech Knowledge Base for Customer Delight
Explore the journey from setting up a portal to maximizing customer satisfaction through a public knowledge base. Join Debby Kruzic from Teckedin.com as she shares insights on creating a tech-only knowledge base with user-friendly features, support, and advanced capabilities like smart bars and analytics. Learn how to engage your audience effectively, make content useful, and ensure continuous improvement for optimal outcomes.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
E N D
Presentation Transcript
Webinar On From Portal Setup to Customer Delight: A Deep Dive into the creation of a Public Knowledge Base. Speaker Debby Kruzic Founder Teckedin.com
Building a Tech-only Knowledge base Ease of Use Application features and capabilities Support
Features and Capabilities Used Tables Articles Linking Knowledgebase Widgit Home Page Design Advanced Searching Navigations Smart Bars Analytics
Audience/Viewers Who are your viewers and how can you make it useful to them What settings are available? What should be enabled or disabled? Continuous Improvement
