Data Governance Issue Assessment Process Overview
The data governance issue assessment process formalizes how data issues are resolved by identifying clear steps to resolution, assigning responsibilities, and ensuring proper documentation. Lead stewards, liaisons, committee members, and support personnel play key roles in this process, which includes using escalation forms, issue documentation, and accessing relevant materials. The process is crucial for resolving data issues within DISCUSS Shared Solutions projects when agency data stewards are unable to resolve them. It involves key steps like issue identification, escalation procedures, resolution implementation, and documenting the process.
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Presentation Transcript
DISCUSS Data Sub DISCUSS Data Sub- -Committee Data Governance Issue Data Governance Issue Assessment Process Assessment Process Committee DISCUSS Data Stewards Published August 2018 0
Issue Assessment Process Issue Assessment Process Purpose The Issue Assessment Process formalizes how data issues are resolved by: Identifying clear steps to resolution Assigning responsibility for those steps Ensuring proper documentation takes place throughout the process 1
Issue Assessment Process Issue Assessment Process Scope This process and associated procedures should be followed when a data issue that has been identified within the boundaries of the DISCUSS Shared Solutions project, cannot be resolved by agency data stewards participating in the project. 2
Issue Assessment Process Issue Assessment Process Key Individuals Lead Steward - Liaison between Data Stewards and DISCUSS Data Sub-Committee DISCUSS Data Sub-Committee Chair Person DISCUSS Data Governance Support Person 3
Issue Assessment Process Issue Assessment Process Materials Data Stewards Need Issue Escalation Form Data Issue Document Relevant Documentation of the Data Issue Access to Email 4
Issue Issue Assessment Assessment Process Process 5 D.I.D. I.E.F. D.I.D. D.I.L. D.I.D. I.E.F. Identify and Document Issue (Process TBD) Issue Escalation Procedure Review Issue 1 I.E.F. D.I.L. D.I.D. I.E.F. Comm. Resol- ution Log Resol- ution Implement Resolution Discuss and Resolve Issue Key Info Request Procedure - Lead Steward - Issue Escalation Form (I.E.F.) 2 - Data Issue Document (D.I.D.) - DG Support Person - Data Issue Log (D.I.L.) - Comm. Members - Off-Page Procedure
Issue Assessment Process Issue Assessment Process Action Time Frame Responsible Party Tool Used Issue Identified and Documented Lead Steward Data Issue Document Issue Escalation Procedure Followed (See slide 8) Completed 1 Week Prior to Meeting DG Support Person Issue Escalation Form & Data Issue Document Issue Addressed by Data Sub-Committee Next Regularly Scheduled or Ad Hoc Meeting Chair Person Facilitates Meeting Issue Escalation Form & Data Issue Document *When Applicable, Additional Questions or Information is Requested from Data Stewards, per the Information Request Procedure (See slide 10) Depends on the issue DG Support Person Issue Escalation Form and Data Issue Document Issue Resolution Sent Via Email to Lead Steward Within 48 Hours After the Data Sub-Committee Meeting DG Support Person Issue Escalation Form Resolution Communicated to Data Stewards for Implementation Lead Steward Determines Time Frame Lead Steward Issue Escalation Form 6
Issue Escalation Procedure Issue Escalation Procedure Purpose 1 This procedure ensures: Data issues are properly documented All relevant stakeholders are appropriately involved in the resolution of data issues 7
Issue Escalation Procedure Issue Escalation Procedure Action Time Frame Responsible Party Tool Used Issue Submitted to DG Support Person via Email Lead Steward Issue Escalation Form and Data Issue Document Issue Submission Email Forwarded to Data Sub- Committee Chair and Vice Chair Upon Receipt DG Support Person Email Date Issue will be Addressed Determined and Communicated to Lead Steward Within 48 Hours of Receipt of Issue Data Sub-Committee Chair or DG Support Person Calendar Invite Calendar invite forwarded to additional interested parties. Determined by Lead Steward Lead Steward Email Issue Added to Data Sub-Committee Meeting Agenda At Least 1 Week Prior to Date of Meeting Data Sub-Committee Chair Meeting Agenda 8
Information Request Procedure Information Request Procedure Purpose 2 This procedure ensures: Data issues are properly documented All relevant information is considered in the process of resolving a data issue 9
Information Request Procedure Information Request Procedure Action Time Frame Responsible Party Tool Used Additional Information Needed is Documented on the Issue Escalation Form 24 Hours After Meeting DG Support Person Issue Escalation Form Revised Issue Escalation Form is Emailed to Lead Steward 24 Hours After Meeting DG Support Person Email Requested Information Gathered Determined by Lead Data Steward Lead Steward / Data Stewards Data Issue Document Requested Information Submitted to DG Support Person via Email Determined by Lead Data Steward Lead Steward Issue Escalation Form and Data Issue Document Date on or Method by which Information will be Reviewed Communicated to DG Support Person and Lead Steward Within 48 Hours of Receipt of Information Data Sub- Committee Chair Email 10
Information Request Procedure Cont. Information Request Procedure Cont. Action Time Frame Responsible Party Tool Used When Applicable, Calendar Invite Forwarded to Lead Steward Upon Notification of Date Data Sub-Committee Chair Calendar Invite When Applicable, Calendar invite forwarded to additional interested parties. Determined by Lead Steward Lead Steward Calendar Invite If Issue Addressed via Email, Issue Escalation Form and Data Issue Document forwarded to All Parties Determined Based on Date By Which Issue Needs to be Resolved Data Sub-Committee Chair Issue Escalation Form & Data Issue Doc. When Applicable, All Materials Reviewed by Data Sub-Committee Members and Issue Discussed via Email Based on Issue Resolution Date Data Sub-Committee Members Issue Escalation Form & Data Issue Doc. Other Parties Included in Email Discussion as Needed Based on Issue Resolution Date Lead Steward Email 11
