Customer Satisfaction ICT Household Survey in UAE

The survey conducted in May 2017 in the UAE reveals overall customer satisfaction with fixed line, internet, and mobile services provided by Etisalat and du. Satisfaction levels, complaint processes, and feedback on services such as price information and bill details are analyzed. The data presents insights into customer sentiments towards various services offered by the telecommunication companies.

• Customer satisfaction
• ICT
• Household survey
• UAE

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Uploaded on Sep 20, 2024 | 1 Views

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1. Customer Satisfaction ICT Household Survey UAE, 2016 May 2017

2. Overall Customer Satisfaction Overall Customer Satisfaction with Fixed Line Service 100% 83% 80% 72% 60% 40% 25% 20% 14% 4% 4% 0% Etisalat du Overall Fixed Line Service Neutral Satisfied Dissatisfied 2

3. Overall Customer Satisfaction Overall Customer Satisfaction with Internet Service 100% 85% 81% 80% 60% 40% 20% 13% 11% 7% 4% 0% Etisalat du Overall Internet Service Neutral Satisfied Dissatisfied 3

4. Overall Customer Satisfaction Overall Customer Satisfaction with Mobile Service 100% 86% 81% 80% 60% 40% 20% 14% 10% 5% 4% 0% Etisalat du Overall Mobile Service Neutral Satisfied Dissatisfied 4

5. Satisfaction with Fixed Services 5

6. Customer Satisfaction Fixed & Internet Services Customer Satisfaction- Complaint Process 80% 64% 60% 60% 40% 34% 26% 20% 11% 5% 0% Etisalat du Complaint Process Neutral Satisfied Dissatisfied 6

7. Customer Satisfaction Fixed & Internet Services Customer Satisfaction- Price Information 80% 64% 61% 60% 40% 28% 28% 20% 11% 9% 0% Etisalat du Price Information Neutral Satisfied Dissatisfied 7

8. Customer Satisfaction Fixed & Internet Services Customer Satisfaction- Bill Details 80% 69% 68% 60% 40% 28% 24% 20% 8% 4% 0% Etisalat du Bill Details Satisfied Neutral Dissatisfied 8

9. Satisfaction with Mobile Service 9

10. Customer Satisfaction- Mobile Service Customer Satisfaction- Complaint Process 80% 73% 66% 60% 40% 23% 18% 20% 11% 8% 0% Etisalat du Complaint Process Neutral Satisfied Dissatisfied 10

11. Customer Satisfaction- Mobile Service Customer Satisfaction- Price Information 80% 69% 63% 60% 40% 25% 24% 20% 12% 8% 0% Etisalat du Price Information Neutral Satisfied Dissatisfied 11

12. Customer Satisfaction- Mobile Service Customer Satisfaction- Bill Details 80% 72% 67% 60% 40% 24% 22% 20% 9% 6% 0% Etisalat du Bill Details Neutral Satisfied Dissatisfied 12