Bandung Tour Closing and Report: A Summary of Tour Experience
Closing and
Reporting
Tour Activity
What is the content of tour closing?
In tour closing, a tour guide should
:
1. Summarize the tour
2. Remind something that impress the
customers
3. Thanks to the customer for joining the tour
4. Appologize for the inconveniences
5. Distribute the questionnaire
6. Remind the time of departure
7. Wish them a pleasant journey
Good evening ladies and gentlemen
Our two-days Bandung tour has just finished. I hope that you
all enjoyed our program. Anybody still remember the place of interest
and attraction to be visited? Yes. Udjo Saung Angklung (USA), Mt.
Tangkuban Perahu, Jeans shopping centre in Cihampelas, etc. Greet
you still remember them all. Which is the most attractive one?
On behalf of Enhai tour and travel, I would like to thank you for
joining our tour. I hope that it becomes a memorable tour. We do
appologize for any inconveniences you fell or experienced especially
for small accident in the bus. Before we close, we would like to ask
your favour to fill in the questionnaire in order to improve our coming
program. If you have finished answering the questionnaire, I’ll give
your tickets for your departure. Please remember that you will leave at
8.00 am tommorow. Thank you and have a nice journey to home.
An informational work made with
the specific intention of relaying
information or recounting certain
tour in a widely presentable form.
What is Tour Report?
A tour report contains
:
1. Summarize the tour
2. Questionnaire result
3. Accidents
4. Conclusion
The Bandung tour for a group of twenty German tourist was conducted on July 5 and
6, 2017. Based on the comment from the tourist, the tour is interesting and good. The
questionnaire result shows that from three investigated aspects (tour, guide, and
facilities/services), the average comment from the customers reaches 80.4%, which
means good. This is also supported by 95% of the tourists who are interested to join
another tour. Although the overall score is good, the facilities and services score,
especially meals, only gets 80,7%. This is because the taste of local food which does
not really suit tourists appetite. This suggests to try another restaurants or serving
other European dishes in the future. Besides, the aspect of tour, especially time
provided for sightseeing, also gets the lowest score (76.6%). This information should
be considered for future tour.
However, there was a small accident on the way back to the hotel. The
bus was hit from the back by a public transport whose brake was not
working. A policeman in the location investigated a public transport,
while the driver and our bus was allowed to go.
I believed that this well-organized tour became a memorable
experience for the tourists. This guiding opportunity came just in time
for me to enhance my professional skill as a tour guide and my
conceptual skill as a person.
Designing
Tourist
Brochures
What are the aims of tourist
brochure?
•
Attract traveler tourist to a destination
•
Inform vistors about what they can see and do in
a destination
Steps in making a brochure
1. Shoot photo of attraction and activities at the tourist
destination.
2. Research facts about local historical site for inclusion in
your tourist brochure
3. Solicit local businesses to advertise in your brochure
4. Compile contact information and hours of
operayion on the various sites and attraction
included in the brochure
Consideration in making a tourist brochure
•
The content should be short and
attractive
•
It’s better not to list the price
•
Think about how fulfil the customers’ need
•
Highlight the unique selling point of out
tour/product
•
Use emotive words
Think of the content in a tour brochure!!!!
What does a
brochure contain?
Types of
accommodation
This one?
•
Make a brochure based on the itinerary you
have made before
•
Make a group of 4
•
Make a report based on the given situation
•
Submitted today.
Group 1
The tour : 87%
The guide 80 %, a guide’s sense of
humor : 77%
Facilities and Services: 90%
Accident: Car accident
Group 2
The tour : 67%, additional
activities 65%
The guide 95%
Facilities and Services: 90%
Accident: A tourist is sick. She
needs to go to the hospital
Group 3
The tour : 90%
The guide 93%
Facilities and Services: 75%, meal
65%
Accident: a pickpocket steals the
tourist wallet
Group 4
The tour : 85%, time provided for
sightseeing 75%
The guide 90%
Facilities and Services: 93%
Accident: Two tourists get local
punishment
Group 5
The tour : 95%
The guide 70 %,
a guide’s sensitivity : 65%
Facilities and Services: 85%
Accidents: one of tourism object is
closed due to a renovation
Group 6
The tour :70%, number of
activities 65%
The guide 90%
Facilities and Services: 95%
Accident: A tourist gets lost
Group 7
The tour : 92%
The guide 90%
Facilities and Services: 74%,
accommodation 68 %
Accident: some tourists’ luggage
cannot be found
Group 8
The tour : 90%
The guide 90%
Facilities and Services: 80%, meals
75%
Accident: Heavy traffic
Group 9
The tour : 90%
The guide 70 %,
A guide’s courtesy: 70%
Facilities and Services: 85%
Accidents: late dinner
Group 10
The tour :75%, place or attraction
to be visited 70%
The guide 85%
Facilities and Services: 90%
Accident:a bus driver is sick
The Bandung tour for a group of twenty German tourists concluded with positive feedback overall. The tour guide successfully summarized the tour, expressed gratitude to the participants, and managed a small bus accident incident with an apology. The questionnaire results indicated satisfaction among the tourists, with the tour, guide, and services receiving favorable ratings. However, improvements were suggested for meal choices and sightseeing duration. The tour report highlighted the need for adjustments in future tours based on customer feedback.
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Presentation Transcript
Closing and Reporting Tour Activity
In tour closing, a tour guide should: 1. Summarize the tour 2. Remind something that impress the customers 3. Thanks to the customer for joining the tour 4. Appologize for the inconveniences 5. Distribute the questionnaire 6. Remind the time of departure 7. Wish them a pleasant journey
Good evening ladies and gentlemen Our two-days Bandung tour has just finished. I hope that you all enjoyed our program. Anybody still remember the place of interest and attraction to be visited? Yes. Udjo Saung Angklung (USA), Mt. Tangkuban Perahu, Jeans shopping centre in Cihampelas, etc. Greet you still remember them all. Which is the most attractive one? On behalf of Enhai tour and travel, I would like to thank you for joining our tour. I hope that it becomes a memorable tour. We do appologize for any inconveniences you fell or experienced especially for small accident in the bus. Before we close, we would like to ask your favour to fill in the questionnaire in order to improve our coming program. If you have finished answering the questionnaire, I ll give your tickets for your departure. Please remember that you will leave at 8.00 am tommorow. Thank you and have a nice journey to home.
What is Tour Report? An informational work made with the specific intention of relaying information or recounting certain tour in a widely presentable form.
A tour report contains: 1. Summarize the tour 2. Questionnaire result 2. Questionnaire result 3. Accidents 4. Conclusion
The Bandung tour for a group of twenty German tourist was conducted on July 5 and 6, 2017. Based on the comment from the tourist, the tour is interesting and good. The questionnaire result shows that from three investigated aspects (tour, guide, and facilities/services), the average comment from the customers reaches 80.4%, which means good. This is also supported by 95% of the tourists who are interested to join another tour. Although the overall score is good, the facilities and services score, especially meals, only gets 80,7%. This is because the taste of local food which does not really suit tourists appetite. This suggests to try another restaurants or serving other European dishes in the future. Besides, the aspect of tour, especially time provided for sightseeing, also gets the lowest score (76.6%). This information should be considered for future tour.
However, there was a small accident on the way back to the hotel. The bus was hit from the back by a public transport whose brake was not working. A policeman in the location investigated a public transport, while the driver and our bus was allowed to go. I believed that this well-organized tour became a memorable experience for the tourists. This guiding opportunity came just in time for me to enhance my professional skill as a tour guide and my conceptual skill as a person.
Designing Tourist Brochures
What are the aims of tourist brochure? Attract traveler tourist to a destination Inform vistors about what they can see and do in a destination
Steps in making a brochure 1. Shoot photo of attraction and activities at the tourist destination. 2. Research facts about local historical site for inclusion in your tourist brochure 3. Solicit local businesses to advertise in your brochure 4. Compile contact information and hours of operayion on the various sites and attraction included in the brochure
Consideration in making a tourist brochure The content should be short and attractive It s better not to list the price Think about how fulfil the customers need Highlight the unique selling point of out tour/product Use emotive words
Theme & Duration of a tour Name of the tour company Brief itinerary What does a brochure contain? Documentation /insurance Modes of transportation Payment condition Price
Make a brochure based on the itinerary you have made before
Make a group of 4 Make a report based on the given situation Submitted today.
Group 1 Group 2 The tour : 87% The tour : 67%, additional activities 65% The guide 95% Facilities and Services: 90% Accident: A tourist is sick. She needs to go to the hospital The guide 80 %, a guide s sense of humor : 77% Facilities and Services: 90% Accident: Car accident Group 3 Group 4 The tour : 90% The guide 93% The tour : 85%, time provided for sightseeing 75% The guide 90% Facilities and Services: 93% Accident: Two tourists get local punishment Facilities and Services: 75%, meal 65% Accident: a pickpocket steals the tourist wallet
Group 5 Group 6 The tour : 95% The guide 70 %, a guide s sensitivity : 65% Facilities and Services: 85% Accidents: one of tourism object is closed due to a renovation The tour :70%, number of activities 65% The guide 90% Facilities and Services: 95% Accident: A tourist gets lost Group 7 Group 8 The tour : 92% The guide 90% Facilities and Services: 74%, accommodation 68 % Accident: some tourists luggage cannot be found The tour : 90% The guide 90% Facilities and Services: 80%, meals 75% Accident: Heavy traffic
Group 9 Group 10 The tour : 90% The guide 70 %, A guide s courtesy: 70% Facilities and Services: 85% Accidents: late dinner The tour :75%, place or attraction to be visited 70% The guide 85% Facilities and Services: 90% Accident:a bus driver is sick
