Assessing user needs
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From teachers and researchers of the University –
MOST IMPORTANT
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survey
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direct contact
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From the Lithuanian Research Library Consortium
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trials
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seminars
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From publishers/providers
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KTU is using SFX (from PRIMO) to check the overlap between new
resources and subcribed ones
. However, there is a free tool –
CUFTS (
http://cufts2.lib.sfu.ca/MaintTool/public/compare
)
Step 1:
Step 2:
Report:
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Go to meet the users rather than wait for them to come
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Passive teachers / researchers
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Changing content (transferred/removed titles)
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Funding
(
content-quality-price
)
Consortia role in
assessing user needs
Jevgenija Sevcova
Databases Manager
Lithuanian Research Library Conosrtia
Consortium almost never hears the
voice of end-user
Actions to do:
–
Subjects maps
–
Good communication with librarians
responsible for the collection development
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Encouraging surveys to identify user needs
Usage reports
Subjects maps
Social
science
Good communication
- VITAL
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Training for newly appointed e-librarian
s
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E-librarians’ responsibilities
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Contact before and after trials
, get feedback
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Contact before a new subscription period
, get
feedback
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Contact if the usage is
low, get feedback
U
sers surveys
Consortium doesn’t run users surveys, but can
encourage them
Tools we are using:
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Emails
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Survey tool integrated into our LMBA web-site
intranet
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Upcoming
: tool integrated into ERMS
Usage reports
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Trial usage reports
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Most used resources
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Less used resources
, not used resources
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Usage by subjects
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Access denied report
Any questions?
21
how information needs at Kaunas University of Technology are met through library collections, electronic resources, and subscription experience. Learn about strategies for acquiring new e-resources, analyzing content, conducting trials, and making subscription decisions. Discover scenarios involving requests from teachers/researchers and offers from publishers/consortiums. Find out about tools used to check resource overlap and ensure content relevance for the university."
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Presentation Transcript
Assessing user needs Case of Kaunas University of Technology Aist Pranckut Chief Information Manager 1
University information needs depend on Study programs Research areas Type of users 2
Library collection policy Printed materials Electronic resources Subscribed Open-access 3
KTU experience on subscribing e-resources First subscription 1999 (EBSCO Publishing) Nowadays: 58 DBs: subscription through the Lithuanian Research Library Consortium 6 DBs: individual subscription 4
How we get information on new/needed e- resources: From teachers and researchers of the University MOST IMPORTANT survey direct contact From the Lithuanian Research Library Consortium trials seminars From publishers/providers 5
Scenario 1: Library gets a request of e-resources from teachers or researchers Analyse the content Trial access Compare with subscribed resources. Inform the user about similar resources If content is new/unique, inform the potential users about it Inform the community about the trial Provide trainings for users about DBs Analyse usage reports Get feedback Make a decision Get the prices and check the budget Make a decision: subscribe / not subscribe Contact the target group directly or by e-mail for their experiences and evaluation of the resource 6
Scenario 2. Library gets an offer from the Consortium or publishers: Send the trial request Promote and train the University community Ask for price yes Does the content meet the needs of the University? Check the content overlapping Inform Consortium/Publisher about the decision Analyse usage Do not start the trial no 7
Checking the overlapping KTU is using SFX (from PRIMO) to check the overlap between new resources and subcribed ones. However, there is a free tool CUFTS (http://cufts2.lib.sfu.ca/MaintTool/public/compare) 8
Step 1: 9
Step 2: 10
Report: 11
Tools for assessing informational needs Direct contacts Usage statistics Survey Subject librarians Trainings 12
Training users Training users Additional material in groups individual invited publishers webinars video tutorials support guides subject guides information on video display units Go to meet the users rather than wait for them to come 13
Challenges Passive teachers / researchers Changing content (transferred/removed titles) Funding (content-quality-price) 14
Consortia role in assessing user needs Jevgenija Sevcova Databases Manager Lithuanian Research Library Conosrtia 15
Consortium almost never hears the voice of end-user Actions to do: Subjects maps Good communication with librarians responsible for the collection development Encouraging surveys to identify user needs Usage reports
Subjects maps Chemistry Medicine Physics Social science
Good communication - VITAL E-Librarians are the main persons to contact Training for newly appointed e-librarians E-librarians responsibilities Contact before and after trials, get feedback Contact before a new subscription period, get feedback Contact if the usage is low, get feedback
Users surveys Consortium doesn t run users surveys, but can encourage them Tools we are using: Emails Survey tool integrated into our LMBA web-site intranet Upcoming: tool integrated into ERMS
Usage reports Trial usage reports Most used resources Less used resources, not used resources Usage by subjects Access denied report
Any questions? 21 21
