Advancing E-Government Services in Palestine: Ministry of Telecom & IT Initiatives
The Ministry of Telecom & IT in Palestine, under the leadership of Eng. Rami Jaber, is spearheading the development of an updated E-Government (EGOV) Strategy and Implementation Roadmap. This strategic initiative aligns with sustainable development goals, national plans, and digital transformation policies. The focus is on active stakeholder collaboration, data-driven analysis, and the introduction of innovative services like the unified government portal "Hukumati" for E-services and E-payment. The portal offers various services, including passport status checks, driving license renewals, and property tax payments. The ongoing efforts aim to bridge the gap between current benchmarks and future aspirations, emphasizing change management, digital infrastructure, and information security.
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Presentation Transcript
Ministry of Telecom. & IT EGOV in Palestine Eng. Rami Jaber
EGOV Strategy We are currently developing an updated version of the EGOV Strategy & Implementation Roadmap that will take the vast advancements into account and outline the vision & the strategic orientation of EGOV. This project is conducted in collaboration with all stakeholders and in full partnership with active actors.
The strategy will be aligned with the following: SDGs. National development plans. All related strategies and policies. Most notably, the National Policy of Digital Transformation adopted by the Cabinet.
Developing the strategy is carried out based on the best practices: Active involvement of partners. Revising all related documents (literature review). Data collection through meetings and questionnaires. Now, we are in the data analysis phase to assess the current situation and identify the gaps between the status quo & the desired state according to an ambitious but realistic vision.
The next phase is developing the E-GOV Strategy document determining the strategic goals, then the implementation roadmap with clear & specific strategic initiatives, including but not limited to: Change Management Digital Services Infrastructure Information Security & Privacy Capacity Building
Hukumati A unified portal for government E-services and E-payment for citizens to obtain government services and e-paying their fees. Single Sign On (SSO). The unified Web portal for e-government services. Unified mobile application (IOS, Android). E-payment gateway.
Hukumati contains 21services from different ministries: 12paid services and 9Informational Inquires. Payment channels on Hukumati: Debit/Credit cards Cash through POS
1. Passport Status 2. Change Address Request Status 3. Driving License Renewal 4. Theoretical Test Result 5. Covid-19 Test Result 6. Health Insurance Fees 7. Koshan (Land) 8. Property Tax Payment by tax payer number 9. Property Tax Payment by tax property details 10. New-born Registration 11. Drive Test Result 12. Koshan (Apartment) 13. Land- Apartment Application Status 14. Property Purchase Application Status 15. Clearance Certificate of property tax for transfer ownership purposes. 16. Work Permission inside 48 lands 17. Non-Conviction Certificate 18. Pay Traffic Volitions 19. Tax Paying Number 20. Clearance Certificate of property tax for municipal purposes. 21. Financial purposes Clearance Certificate List of e-services available on Hukumati
UXP The Unified eXchange Platform (UXP) is a technology platform that allows secure data exchange between databases of various governmental and non-governmental information systems. UXP constitutes the infrastructure that allows the exchange of G2G, G2B, and G2C services. Number of ministries/public agencies connected to UXP: 31 Number of G2G services on Data Exchange Platform: 53
PALCERT - Current and Future Works Enhance the competencies of the PALCERT Team. Updating the Information Security Policy. Developing an Information Security Management System (ISMS). Working on National Cyber Security Strategy. National Cyber Security Agency.
Why e-signature? Its all about trust Qualified e-Signature: Confidentiality, Integrity, and non-repudiation Authentication and Authorization The legal binding of the e-signature of a natural person is equivalent to a handwritten signature. The legal binding of the stamp for a legal entity Equivalent to (e-seal)
WORKING ON Legal Framework: Amendments of the e-Transaction Law. Regulatory Framework (Supervisory Unit): License, Regulate and Supervise the providers of e-trust services, setting appropriate requirements, instructions, and standards.
