Customer discovery - PowerPoint PPT Presentation


Customer and Business Support (CABS) - Enhancing Customer Experience

CABS plays a crucial role in the council service supply chain by managing customer inquiries efficiently. They handle a wide range of services including switchboard operations, housing queries, leisure services, and more. Additionally, CABS works closely with partner services, administers various fu

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WEB OF SCIENCE – RESEARCH & DISCOVERY PLATFORM

Explore the comprehensive Web of Science Research & Discovery Platform, a valuable resource for researchers offering access to over 12,000 prestigious journals across various disciplines. From Core Functionalities to Content and Coverage, dive into the breadth of information available for advancing

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Master's Program in Computational Drug Discovery and Development - Fall 2024 Curriculum

This Master's program offers a comprehensive curriculum focusing on Artificial Intelligence, Computational Drug Discovery, and Development. With a blend of cutting-edge technologies and practical applications, students delve into techniques, AI/ML, big data mining, modeling, and more. Through intens

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How to Delete a Customer in QuickBooks

Deleting a customer in QuickBooks involves a few simple steps. First, navigate to the \"Customers\" menu and select \"Customer Center.\" Find the customer you want to delete, right-click on their name, and choose \"Delete Customer.\" QuickBooks will prompt you to confirm the deletion; ensure you're

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Understanding Federal Customer Experience Initiative

Federal customer experience initiative focuses on improving customer satisfaction with federal services. Services play a crucial role in shaping customer perception and satisfaction, impacting the overall reputation of an organization or brand. By prioritizing customer experience, agencies aim to en

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Understanding Customer Interactions Through Journey Mapping

Customer journey mapping and empathy mapping are essential tools for businesses to comprehend typical customer interactions, decisions, and emotions throughout the product acquisition cycle. By creating representative personas and empathy maps, teams can gain deeper insights into customer needs and

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Understanding Critical to Customer (CTC) and Critical to Quality (CTQ)

Quality is determined by meeting customer needs. Critical to Customer (CTC) Flowdown translates these needs into Critical to Quality (CTQ) aspects. This tool helps organizations identify what is critical to meet customer expectations, serving as a communication tool and guiding improvement projects.

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Importance of Respecting Customer Needs in Customer Service

Respect is fundamental in customer service as it fosters good relationships, loyalty, and satisfaction. Understanding and addressing customer needs, whether product functionality or empathy, are key to delivering effective service. Showing respect through easy access, acknowledging mistakes, prompt

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Understanding Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is crucial for businesses to build and maintain relationships with their customers. It involves collecting and analyzing customer data, implementing strategies to meet their needs, and fostering long-term relationships. CRM benefits both businesses and customer

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Comprehensive Customer Service Training Guide for Project C.A.R.E.S.

This customer service training guide presented by Felicia Brooks-Hamilton aims to ensure world-class service delivery to students, parents, teachers, and stakeholders in educational services. It covers the definition of customer service, its importance, elements, and the mission of Project C.A.R.E.S

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Importance of Good Customer Service in Organizations

Understanding the benefits of good customer service is essential for any organization. Customer service involves meeting customers' needs professionally and efficiently. Good customer service leads to increased sales, customer loyalty, enhanced public image, and a more effective workforce. On the ot

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Discovery Motions in Civil Pretrial Practice

In civil pretrial practice, discovery motions play a crucial role when the opposing party fails to respond adequately to formal discovery requests. These motions include Motion to Compel, Motion to Compel Further, and Motion to Deem Facts Admitted. By filing these motions, parties can seek court ord

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Understanding Cost of Customer Acquisition (COCA) in Entrepreneurship

Cost of Customer Acquisition (COCA) is a crucial metric in entrepreneurship that calculates how much it costs to acquire a new customer. This metric involves quantifying all sales and marketing expenses related to attracting a customer, emphasizing the importance of understanding the sales process a

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Enhancing Customer Care Strategies: Monitoring, Evaluation, and Improvement

Discover strategies for monitoring and evaluating the quality of customer care, evaluating policies, conducting market research, addressing customer issues, gathering customer feedback through satisfaction questionnaires, and utilizing mystery shopping to improve overall customer experience.

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Considerations on 6 GHz Discovery for IEEE 802.11-18/1922r0

IEEE 802.11-18/1922r0 document discusses the background and regulatory context for supporting 6 GHz operation in 802.11ax networks. It focuses on optimizing the discovery process for 6 GHz channels to enhance STA and network KPIs. The typical scanning/discovery procedure for non-AP STAs is outlined,

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Covaris Success Story: Trade-in Program and Customer Engagement

Covaris successfully implemented a trade-in program to encourage customers with old units to upgrade to newer models, resulting in increased sales and customer satisfaction. By approaching customers directly, through email, and with the help of local dealers, Covaris was able to guide customers thro

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Customer Relationship Management in Tourism: Enhancing Loyalty and Referrals

Explore the significance of Customer Relationship Management (CRM) in the tourism sector, focusing on customer loyalty programs, word-of-mouth referrals, and the distinction between customer satisfaction and loyalty. Understand the key terms and forms of customer loyalty to cultivate repeat business

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Electronic Customer Relationship Management (E-CRM) in E-Commerce

In this presentation by Prof. Pampa Jana, the focus is on E-CRM for organization interaction strategies. E-CRM involves managing online customer relations and building long-term customer relationships through technology. Key aspects include assessing customer actions, integrated databases, automated

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Understanding Customer Relationship Management (CRM) for Business Success

Customer Relationship Management (CRM) is a vital business strategy that focuses on shifting goals from traditional seller-oriented approaches to customer-centric models. It aligns business strategies with customer information and technology to foster mutually beneficial relationships. CRM enables b

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Multi-band Discovery Assistance for IEEE 802.11ay Networks

This document discusses the implementation of multi-band discovery assistance for IEEE 802.11ay networks to improve robustness and reduce latency in consumer devices. It focuses on reducing overhead latency, enabling TDD channel access, and utilizing multi-band signaling for various network operatio

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Data Discovery and Access Session Highlights at Carleton College

Explore the insights shared by Kristin Partlo and Danya Leebaw, Carleton College's Reference and Instruction Librarians, on the intricacies of data discovery, the marriage of discovery and analysis, mechanisms for data discovery, and specific manifestations at Carleton. Gain a deeper understanding o

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Customer Journey Mapping Workshop Guide for Understanding Customer Experiences

This guide outlines a structured approach for conducting a Customer Journey Mapping workshop to understand how customers interact with products or services. It provides detailed steps, tools, key stakeholders, and goals for mapping the customer journey effectively. The workshop aims to gain insights

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Service Discovery for Local Services in IEEE 11-14/0124r0 Document

Elaboration on non-tethering Soft AP and possible service network scenarios in the January 2014 IEEE document. It discusses the concept of non-tethering Soft APs, their operation in the vicinity, and the categories of use scenarios related to Internet access and service discovery. The document cover

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Funding Discovery with Pivot and Grant Forward Workshop Overview

In this workshop, participants will learn how to effectively utilize Pivot and GrantForward for funding discovery. The session covers topics such as creating accounts, searching for opportunities, developing user-saved searches, and exploring available tools. Additionally, the importance of consider

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Comprehensive Customer Journey Mapping Template for Enhanced Understanding and Experience

Explore a detailed customer journey map template with various stages and prompts to help you analyze customer behaviors and interactions. Also, discover a featured resource on creating customer journey maps from HubSpot Academy to maximize customer experience and enhance your understanding of custom

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Path Knowledge Discovery: Association Mining Based on Multi-Category Lexicons

Explore the concept of path knowledge discovery through association mining using multi-category lexicons. The motivation behind this study is to bridge concepts across disciplines and facilitate scientific discovery by identifying chains of associations. This process involves infrastructure for path

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Dynamic Bloom Filter Operation for Pre-Association Service Discovery

This document outlines a proposal for a Dynamic Bloom Filter Operation as part of a Pre-Association Service Discovery protocol to efficiently and quickly identify services offered by devices in a network. The design goals include efficiency, speed of discovery, and scalability. Challenges addressed

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Implementing Primo: Enhancing Resource Discovery at the University of Birmingham

The University of Birmingham's investment in library systems, particularly Primo, is discussed in detail at the 2013 IGeLU Conference. The customisation and implementation of Primo, along with its impact, are highlighted, showcasing how it supports research, teaching, and learning initiatives. The p

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Effective Customer Relationship Management Strategies

Implementing Customer Relationship Management (CRM) can increase customer loyalty, minimize customer defection, and identify target customers. Learn how to enhance customer satisfaction, gain loyalty, and address reasons for customer loss through innovative strategies.

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Cashier Training for Resolving Customer Problems

This training covers essential aspects of cashier and CSR roles, such as answering customer queries, resolving issues, involving managers when necessary, and handling customer feedback effectively. It includes topics like special terms, common customer questions, handling customer problems, manager

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Enhancing Customer Experience Through Touchpoint Optimization

Explore strategies to improve customer journey experiences by focusing on touchpoints. Learn how to create delightful interactions, identify pain points, and build service blueprints for a seamless customer experience. Utilize customer data to map journey steps and emotional responses, ultimately en

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Pre-action Discovery in Civil Procedure: NT Supreme Court Rules

Pre-action discovery allows a party to obtain information from a potential defendant or non-party before commencing formal legal proceedings. The NT Supreme Court Rules Order 32 outline the procedures for pre-action discovery, including when there is reasonable cause to believe that relief may be ob

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Creating Customers for Life: The Golden Customer Rule and Emotional Loyalty

Learn how to create customers for life by implementing the Golden Customer Rule, understanding customer emotions that drive buying and loyalty, and focusing on customer service management best practices. Discover the importance of building strong relationships, being responsive and rewarding, and of

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Effective Customer Service Strategies and Communication Techniques

Explore the key aspects of customer service, ways to communicate effectively, and the importance of providing exceptional service to meet and exceed customer needs. Learn about customer service definitions, comparing service levels between businesses like McDonald's and Gordon Ramsay's restaurants,

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Understanding Customer Satisfaction and Its Impact

Customer satisfaction is crucial for businesses to thrive. Different types of customers, such as current, indirect, potential, and lost customers, play a significant role in shaping the success of an organization. Neglecting to measure customer satisfaction can lead to lower sales, reduced profits,

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Understanding Critical Customer Needs for Project Success

Explore the concept of Critical to Customer (CTC) by identifying the essential features necessary to satisfy both internal and external customers. Learn how to apply techniques like CTC Flowdown and determine Critical to Quality (CTQ) factors. Discover how to develop a CTC tree to link project outpu

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Visual Elements and Customer Journey Overview

Understand the key visual elements and symbols used in mapping a customer journey. Explore touchpoints, actions, and activities that define the customer journey phases. Learn how to represent touchpoints and interpret their status through visual symbols. Dive into the onset of a customer journey and

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IEEE 802.11-19/2017r0 Service Discovery Advertisement

The document discusses the service discovery requirements for the IEEE 802.11bc amendment, proposing mechanisms such as beacon/periodic frame transmission, eBCS service frame request/response, and ANQP. It emphasizes the need for a broadcast discovery mechanism to cater to listening-only STAs and ou

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Understanding Quality Function Deployment (QFD) in Product Design

Building quality into a product involves translating customer expectations into specific technical requirements. Quality Function Deployment (QFD) is a valuable tool for this purpose, enabling the analysis of relationships between technical and customer requirements in product design. By identifying

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HUD Customer Experience Transformation Initiatives Summary

HUD embarked on a journey to enhance customer experience (CX) by forming the Customer Experience Transformation Team (CXTT) and conducting a CX Assessment. Through various initiatives like redesigning websites using human-centered design, introducing Voice of the Customer tool, and modernizing conta

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