Enhancing Communication and Facilitation Skills in Training

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Communication and
Facilitation Skills and
Training methodologies
 
 
O
b
j
e
c
t
i
v
e
s
 
By the end of the session, the participants will be
able to:
Describe communication
List the types of communication
Identify the different verbal and non-verbal
communications skills
 
What is communication???
 
The 
ability
 to  
convey information 
to
another effectively and efficiently
Trainer with good 
verbal
, 
non-verbal
communication skills help facilitate the
sharing of information with the
learners
 
What is important in communication
 
Words?   
7%
 
Voice??  
38%
 
Body Language???  
55%
 
Types of communications??
 
Verbal communication
 
Non-Verbal communication
 
Interpersonal communication
 
1
0
/
6
 
C
O
M
M
U
N
I
C
A
T
I
O
N
 
S
K
I
L
L
S
 
V
e
r
b
a
l
:
Use open and close-ended questions
Always re-phrase your questions respectfully
and politely
Use language that learners understand well
Ask one question at a time
Keep your questions free of moral judgment
Avoid using leading questions
Involve the group
 
C
O
M
M
U
N
I
C
A
T
I
O
N
 
S
K
I
L
L
S
 
N
o
n
-
V
e
r
b
a
l
:
Maintain eye contact
Practice active listening
Maintain expression of enthusiasm
Nod your head
Smile if appropriate
 
 
 
C
o
m
m
u
n
i
c
a
t
i
o
n
 
S
k
i
l
l
s
 
I
n
t
e
r
p
e
r
s
o
n
a
l
:
Communication between two persons where
information is shared or learning takes place.
 
Training Facilitator
 
Draws on the existing knowledge of the learners
Facilitates learning where gaps in knowledge and skills
are identified
Uses adult learning principles during training, establishes
existing knowledge, builds on it and keeps it relevant
Facilitates learning and acts like a coach versus a
lecturer
 
Good facilitation skills
 
Have the required knowledge and skill on the
subject to be trained
Speak loud and clear with voice modulation to
stress key information
Use different training methodologies and training
aids
Move about in the room and engage the learners
during the session
Good time management
 
Good facilitation skills (contd.)….
 
Follow the agenda
Maintain positive group dynamics
Active listening including ability to paraphrase
Encourage learners to participate and balance
participation
Respect learners and develop an environment of mutual
respect in the group
Assist the group in understanding the differences of
opinion when a consensus cannot be reached
 
Training Methodology and Training Aids
 
T
r
a
i
n
i
n
g
 
M
e
t
h
o
d
o
l
o
g
y
 
Interactive  presentation
Group discussion
Case studies
Group work
Brainstorming
Role plays
Games
 
T
r
a
i
n
i
n
g
 
A
i
d
s
 
Audio-visual aid-projector
Flip chart and markers
Black board/white board
VIPP cards
Videos
PowerPoint presentations
 
 
Jhpiego’s Training Skill Course: ModCAL
(Module based Computer Assisted Learning)
 
ModCAL uses an interactive multimedia format to help
learners become more effective trainers
 ModCAL provides knowledge updates, training skills
demonstrations and exercises to develop training
competencies.
Key training resources, such as the Training Skills for
Health Care Providers Reference Manual, Learner’s
Guide and Facilitator’s Guide and PowerPoint
presentations are provided in the resources section.
 
 
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Explore the vital aspects of communication and facilitation skills in training sessions. Learn to effectively convey information, identify verbal and non-verbal cues, and foster interpersonal communication. Discover the role of a training facilitator in maximizing learning outcomes through tailored approaches and adult learning principles.


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  1. Communication and Facilitation Skills and Training methodologies

  2. Objectives By the end of the session, the participants will be able to: Describe communication List the types of communication Identify the different verbal and non-verbal communications skills

  3. What is communication??? The ability to convey information to another effectively and efficiently Trainer with good verbal, non-verbal communication skills help facilitate the sharing of information with the learners

  4. What is important in communication Words? 7% Voice?? 38% Body Language??? 55%

  5. Types of communications?? Verbal communication Non-Verbal communication Interpersonal communication

  6. COMMUNICATION SKILLS COMMUNICATION SKILLS Verbal: Verbal: Use open and close-ended questions Always re-phrase your questions respectfully and politely Use language that learners understand well Ask one question at a time Keep your questions free of moral judgment Avoid using leading questions Involve the group 1 0 /

  7. COMMUNICATION SKILLS COMMUNICATION SKILLS Non Non- -Verbal: Verbal: Maintain eye contact Practice active listening Maintain expression of enthusiasm Nod your head Smile if appropriate

  8. Communication Skills Interpersonal: Communication between two persons where information is shared or learning takes place.

  9. Training Facilitator Draws on the existing knowledge of the learners Facilitates learning where gaps in knowledge and skills are identified Uses adult learning principles during training, establishes existing knowledge, builds on it and keeps it relevant Facilitates learning and acts like a coach versus a lecturer

  10. Good facilitation skills Have the required knowledge and skill on the subject to be trained Speak loud and clear with voice modulation to stress key information Use different training methodologies and training aids Move about in the room and engage the learners during the session Good time management

  11. Good facilitation skills (contd.). Follow the agenda Maintain positive group dynamics Active listening including ability to paraphrase Encourage learners to participate and balance participation Respect learners and develop an environment of mutual respect in the group Assist the group in understanding the differences of opinion when a consensus cannot be reached

  12. Training Methodology and Training Aids Training Methodology Training Aids Audio-visual aid-projector Flip chart and markers Black board/white board VIPP cards Videos PowerPoint presentations Interactive presentation Group discussion Case studies Group work Brainstorming Role plays Games

  13. Jhpiegos Training Skill Course: ModCAL (Module based Computer Assisted Learning) ModCAL uses an interactive multimedia format to help learners become more effective trainers ModCAL provides knowledge updates, training skills demonstrations and exercises to develop training competencies. Key training resources, such as the Training Skills for Health Care Providers Reference Manual, Learner s Guide and Facilitator s Guide and PowerPoint presentations are provided in the resources section. 13

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