Importance of First Impressions in Business

Understanding the significance of first impressions in business is crucial as they can either make or break a relationship with customers. Whether it's in-person or over the phone, how you present yourself and communicate greatly impacts how your organization is perceived. Making a positive first impression through body language, tone of voice, and manners can lead to long-lasting business relationships and success.

• First Impressions
• Business Success
• Customer Relationships
• Communication Skills
• Professional Image

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Uploaded on Sep 22, 2024 | 0 Views

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1. Abbots Lea School 2020 KNOW ABOUT THE VALUE OF GIVING CUSTOMERS A POSITIVE FIRST IMPRESSION OF AN ORGANISATION.

2. What does first impression mean? The definition of impression is the way you feel about something, the way that something looks or seems or impression can describe the impact you have on others. An example of impression is when you meet someone and like them. An example of impression is when someone acts angry when you first meet them.

3. Face to Face First Impressions Double Click TO Play Video

4. Over The Phone First Impression Be polite: for an example I like to answer each call with Good morning/Good afternoon as it gives a warm first impression. Get your pronunciation right: for an example In a virtual receptionist business where the company you're answering on behalf changes from call to call, it is key to ensure you have the correct pronunciation of the company name and that you're able to pronounce it clearly. Perfect your tone: for an example Tone of voice is one of the most important things when answering a call. I always try to answer in a cheerful, friendly tone which can help open up the client. Speak at the right pace: for example Never mumble, speak clearly in a pace that is neither too fast nor too slow.

5. First Impressions 7 seconds based on appearance 55% based on appearance 17% based on the words we use 38% based on your tone of voice

6. Why first impressions are important. How could they affect the business s success? First impressions have the ability to make or break a business, and a positive experience can create long-lasting business relationships. Your first impression to someone lasts forever. When it comes to making a good first impression, body language can often speak louder than words. Use your body language to project appropriate confidence and self- assurance. Stand tall, smile (of course), make eye contact, greet with a firm handshake. A positive first impression is an important start to building a relationship with your customers. Whether the interaction is over the phone or in-person, the initial impression can set the tone for the entire customer experience.

7. Worksheet If you are not sure about the question or how to answer it please ask my self or other job coaches.