Health Education and Improvement Wales - Transforming Workforce for a Healthier Wales during COVID-19

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Health Education and Improvement Wales is implementing initiatives to transform the workforce for a healthier Wales in response to COVID-19. They provide support at local, organizational, and national levels through helplines, online resources, compassion training, and access to various healthcare services. The organization emphasizes well-being, offering tools for managers, peer support, mental health services, and resources for remote team management. Partnership with Neyber also enables staff access to low-cost loans. The focus is on employee health, readiness for mental health support, and continuous improvement through testing and evaluation.


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  1. Health Education and Improvement Wales Health and Wellbeing - COVID-19 Trawsnewid y gweithlu ar gyfer Cymru iachach Trawsnewid y gweithlu ar gyfer Cymru iachach Transforming the workforce for a healthier Wales Transforming the workforce for a healthier Wales @AaGIC_GIG @HEIW_NHS

  2. Pyramid of support Pyramid of support Blue Blue - - local support local support Green - - organisational organisational support and resources Pink Pink - - national support and resources national support and resources Green support and resources Helplines Online resources and Apps Leading with Compassion through the COVID-19 Pandemic Compassion Starts with Me COVID-19 COVID-19 Playlists Our Wellbeing Matters Organisation support and resources: Cuppa Catchup, A Friendly Ear, Community Hub Cuppa Catchup, A Friendly Ear, Community Hub, Health and Wellbeing intranet page, financial services, Cardiff and Vale Employee Wellbeing Resources Health and Wellbeing intranet page, financial services Health and Wellbeing intranet page, financial services Cardiff and Vale Employee Wellbeing Resources Cardiff and Vale Employee Wellbeing Resources Support from manager Support from local team Trawsnewid y gweithlu ar gyfer Cymru iachach Trawsnewid y gweithlu ar gyfer Cymru iachach Transforming the workforce for a healthier Wales Transforming the workforce for a healthier Wales @AaGIC_GIG @HEIW_NHS

  3. Health Education and Improvement Wales Health Education and Improvement Wales - - Health and Wellbeing COVID Health and Wellbeing COVID- -19 19 Plan on a page Plan on a page ACTIVE RECOVER Test, Listen and Improve, Refine, Learn, Adapt Launch Playlist content Leading with compassion through the COVID-19 Pandemic with links to and videos by Michael West Compassion Starts with Me COVID-19 playlist with access to free APPs Bite size online and virtual skills materials leading through crisis A guide for managers on how to understand and manage strong / high expressed emotion in their colleagues Resources for understanding Health and Wellbeing through the crisis Direct support Free access to SilverCloud module Free access to Neyber Financial Services Access to Occupational Health and Employee Wellbeing Services Access to Able Futures mental health service Apps such as HeadSpace, Mindfulness Health for Health Professionals Understand and respond to need for 1-1 peer support Establish local protocols for access to key physical and mental health services Local Peer Support Remote team management support Practical support Co-ordination of commercial offers and staff discount Continued video and interactive content development Testing and evaluation results understood responsive content development and signposting to other resources Organisational Support Cuppa Catchup A Friendly Ear Community Hub page Health and Wellbeing page Partnering with Neyber for access to low cost loans Infographics/playlist for accessing support COVID19 Home Working Advice and Guidance for Managers and Staff Responding to themed data from calls and texts Workforce readiness for mental health support reviewed in line with demand

  4. How to keep well emotionally. What help is available? What might help me? How might I be feeling? Talk to my line manager (if I feel I can) or another member of the management team Look at Health and Wellbeing Intranet Refer myself to the Occupational Health Access counselling and psychological support I m feeling low, stressed irritable or anxious I m not sleeping well I m not coping I can t concentrate I m not getting on with people Talk to my line manager about the possibility of modifying my duties to help me cope Talk to my GP If I have been seen by a Community Health Team (CMHT) before contact them directly Look at Health and Wellbeing Intranet Refer myself to the Occupational Health Access counselling and psychological support Talk to my manager about whether I am well enough to be in work and / or possibly modifying my duties Talk to my GP urgently If I have been seen by a Community Health Team (CMHT) before contact them urgently I m struggling to keep emotions under control I can t stop crying or control my anger I can t face being around other people I m behaving out of character I m making really impulsive decisions Obsessive thoughts or compulsive behaviours are seriously interfering with everyday life I am struggling to know what is real I hear voices inside my head I see things I don t think other people see I am seriously considering suicide Thoughts of food, alcohol, drugs, gambling, weight or similarly are all I can think about Help now Click here to access on line resources and Apps Samaritans xxxxx or Health for Health Professionals 0800 058 2738

  5. How to keep well physically. What help is available? What might help me? How might I be feeling? Consider the Fitin50 programme Consider the Cycle to Work Scheme Find details on all of the above and more, on the Health and Wellbeing Intranet Day to day activities are a big effort and I am not as fit as I used to be Problem solve alternative ways of lightening the load Discuss the issue with your manager Contact People Team about a manual handling course Refer myself to the Occupational Health Certain manual handling tasks in work cause strain on my body Take a pause every 20 30 minutes to stretch at your desk Every hour get up from your desk to do an alternative task Consider the Fitin50 programme Self-assess your workstation setup using the DSE Assessment Refer myself to the Occupational Health Sitting at my desk for long periods of time causes strain through my back and arms Inform your manager and complete the Incident Reporting documentation Try and stay fit and active Refer myself to the Occupational Health If symptoms are not improving after 2 weeks or you consider this a significant injury contact your GP I have had an injury in work that is causing me pain

  6. Ways to access support during COVID-19 in HEIW click here Dedicated Wales line call Samaritans xxxx or Text SHOUT xxxxx Help now Other resources: For all Welsh NHS staff, students and volunteers through Health for Health Professionals Wales or call 0800 058 2738 or email HHPCOVID19@cf.ac.uk or access free online stress control tools Compassion Starts with Me COVID-19 Wellbeing Matters On-line Self guided mental health support A selection of open access, supportive, resources and tools including access to Our Frontline and Our NHS People. Click the link below for useful guides and tools which aim to support workforce health and wellbeing Leading with Compassion through the COVID-19 Pandemic Videos and Webinars Silver Cloud Mental Silver Cloud Mental Health Modules for Health Modules for Stress, Resilience, Stress, Resilience, Sleep and Anxiety. Sleep and Anxiety. Use the code Use the code WALES2020 WALES2020 This play list provides a range of materials, developed by The Kings Fund aimed at supporting managers and leaders with some short bite sized leadership resources as they step up to the unprecedented challenges of leading through Covid-19. It also includes videos from Professor Michael West and Don Berwick on looking after yourself and your teams. Headspace, Mindfulness Association, Unmind, Sleepio, Daylight , Apps

  7. For further information, recommendations or requests please use our dedicated inbox at: HEIW.StaffWellbeingNetwork@Wales.nhs.uk Trawsnewid y gweithlu ar gyfer Cymru iachach Trawsnewid y gweithlu ar gyfer Cymru iachach Transforming the workforce for a healthier Wales Transforming the workforce for a healthier Wales @AaGIC_GIG @HEIW_NHS

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