Rutgers IT Support and Helpdesk Services Overview

Learn about Rutgers IT support services, including how to request technical assistance, supported locations, helpdesk contacts, support methods, and clinical support details. Access support through phone, email, website, and onsite visits for effective resolution of technical issues.

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• Rutgers
• IT support
• helpdesk
• technical assistance
• support services

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Uploaded on Apr 06, 2024 | 6 Views

Presentation Transcript

1. Office of Information Technology How to Request Technical Support

2. Rutgers Health RWJMS Supported Locations Somerset (1st & 2nd) FL Clinical Academic Building (CAB) Chandler Child Health Institute (CHI) Church Street Monroe Medical Education Building (MEB) New Brunswick High School Piscataway Research Tower East Tower ( 8th Fl) 317 George Street Edison- 760 Amboy 10 Plum Street (8th FL) Liberty Plaza Kessler Building School Public Health ( dual support)

3. Rutgers Helpdesk How to place a support request Phone: 833-648-4357 (redirected from 732-235-3300) Website: https://ithelp.rutgers.edu/ Email: help@oit.rutgers.edu Main Rutgers Information Technology Page: https://it.rutgers.edu/help-support/

4. Rutgers RWJMS Support Email: New Brunswick: rwjnbhelp@rwjms.rutgers.edu Piscataway: rwjpischelp@rwjms.rutgers.edu

5. Support Requests via Website Web: https://rwjms.rutgers.edu/new-oit/overview Scan the QR code to request support

6. Website Options

7. RWJMS Support Methods BeyondTrust (Bomgar) remote support session Primary method for escalation requests Onsite Visit If unable to resolve by remote session Instructions Steps do not require admin access

8. Clinical Support In Clinical areas, RWJBH Helpdesk is the first line of support. Phone: 855-453-1950 Support Portal https://rwjbh.service-now.com/

9. RWJBH Desktop Wallpaper

10. Rutgers Desktop Wallpaper