Leveraging AI for Enhanced Government Services - Insights from Pierre Baviera, CEO of Derilinx Ireland

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Artificial Intelligence (AI) is revolutionizing government services through improved citizen engagement, efficiencies, innovation, and data-driven policy making. With the right ingredients of data, technology, and validated business problems, AI delivers tangible benefits like enhanced customer service, resource optimization, emergency response planning, and fraud management. Challenges and opportunities lie in growing the data pool, creating an open innovation ecosystem, and protecting ethics to build trust in AI insights.

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AI In Government Services Pierre Baviera CEO for Derilinx Ireland

Artificial Intelligence (AI) in simple terms Artificial Intelligence in a nutshell AI harnesses the ability of machines to learn and perform cognitive functions It involves a training process (supervised and unsupervised) based on training Input/Output data It covers both structured and unstructured data (inc. sound, video, social media etc) Black Box implications We are not in the Business Rules Codification World The above has a impact from a Trust / Transparency perspective

AI is delivering tangible benefits in Public Services 1. Improved Citizen Engagement Customer Service / Call Centre / Chatbot Resource Optimisation e.g. infrastructure maintenance 2. Efficiencies and improved quality of service Emergency Response Planning (Transport / Health / Housing / Education / Energy etc) 3. Innovation and data driven policy making Fraud Management Traffic Control

AI delivers when 3 key ingredients are brought together Data and Technology Clearly validated business Problem Ability to act

Challenges and Opportunities for AI to deliver 1. Growing manner the data pool Open Data Shared Data across Public Service Bodies Semi-Open Data Private Sector Data 2. Create the right Open Innovation Ecosystem to bring the best of Public Sector /Private Sectors and Citizen to solve problems worth solving 3. Protect ethics and build trust in insights