Mastering High-Touch Relationships in the Digital Era
Discover effective communication strategies for maintaining high-touch relationships in today's high-tech world. Explore the importance of communication basics, decoding text talk, understanding verbal and nonverbal cues online, and knowing when to call instead of email or text. Learn how to craft reader-friendly emails and navigate cross-generational communication challenges to enhance your interpersonal connections.
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HOW TO MAINTAIN HIGH-TOUCH RELATIONSHIPS IN HIGH-TECH TIMES Presentation for ARC March 24, 2015 San Diego PRESENTER: Sarita Maybin, Speaker, Author, Communication Expert
TEXT TALK: CRACKING THE CROSS-GENERATIONAL CODE LOL TMI TYVM IMHO GMTA TTYL IDK
FIRSTBACK TO COMMUNICATION BASICS
COMMUNICATION BASICS People don t care how much you know until they know how much you care. John Maxwell, Author & Leadership Expert
COMMUNICATION IS Verbal & Nonverbal Body - 55% Vocal - 38% Words - 7%
VERBAL & NON-VERBAL ONLINE WHAT S WRONG WITH THIS EMAIL? YOU NEED TO STOP TYPING IN ALL CAPS CUZ IT MAKES U LOOK STUPID AND U R NOT GONNA GET A REPLY!!!
VERBAL & NON-VERBAL ONLINE CAPS/Bold = Aggressive Formal vs. Informal Fonts & Frills You vs. I/We Avoid blaming words RESOURCES: >50 Phrases: SaritaMaybin.com/Resources >105 Phrases: Appendix of book If You Can t Say Something Nice What DO You Say? >Sarita sFebruary 2015 Communique Angry Email Blog
CANT SAY SOMETHING NICE? I have a different understanding of or I heard something different You re wrong Won t Work What will work is You Should You might want to consider That idea could be doable if we " Dumb idea Negative Phrases Positive Options
3 CLUES THAT YOU SHOULD CHOOSE TO CALL INSTEAD OF EMAIL OR TEXT Rule #1: Numerous Questions ( Rule of 3 ) Rule #2: Sensitive Subject Rule #3: Conflict Resolution
CREATING HI TOUCH READER-FRIENDLY EMAILS Write a meaningful subject line. ARC Lunch Presentation vs. ARC Keep the message focused - Bullet points, 5 Sentences w/ space between Q: Why is this email five sentences or less? A: http://five.sentenc.es Respond Promptly. Ex Email Received detailed reply tomorrow
IS YOUR CELL PHONE BEHAVIOR RESPECTFUL OR RUDE? Talking/Texting during meetings Shouting into the cell phone Driving and walking-- poorly while talking on cell phone Having a conversation on cell phone/multi- tasking instead of talking with those in your presence Phone conversation on speaker in a public place
LETS STAY IN TOUCH! HTTP://SARITAMAYBIN.COM Please drop off your business card to receive Sarita s monthly email: What Do You Say Communique Sarita s Book: If You Can t Say Something Nice, What Do You Say Paperback book and Kindle Available at Amazon.com >>Book signing following today s presentation
