Enhancing Maori Patient Engagement in Healthcare Project
"Chadwick Healthcare is embarking on a co-design project, He Waka Eke Noa, to increase Maori patient enrollment and improve engagement. With a focus on cultural sensitivity and community involvement, the project involves various initiatives such as staff training, patient surveys, hui sessions, and workplace initiatives to promote Maori health and well-being."
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Presentation Transcript
CHADWICK HEALTHCARE CO-DESIGN PROJECT He Waka Eke Noa
Large mainstream practice with 4 locations throughout Tauranga. 13242 enrolled patients 1416 M ori
AIM To increase our enrolled M ori patient population by improving engagement with our M ori patients and communities.
START UP Baseline data Current enrolled M ori population DNA Last seen Elevator pitches for staff, patients and external M ori providers Staff lunch to update wider team on co-design project and equity initiatives Engagement tools (wrong word) Hui Survey Preparation hui with PHO/Co-design expert
CO-DESIGN Hui 29.10.20 5 patients, 3 staff, 2 pho support Very good feedback and engagement Hui 2.12.20 12 patients, 5 staff inc. management, 3 pho support Less engagement diversion from topic Staff and Patient survey Measuring importance of each pillar of Te Whare Tapa Wha for overall health Open comment box
KOHA Rongo M ori Kawakawa balm Hand sanitizer Pak n save vouchers
HUI SUGGESTIONS Suggestions from Hui Maori artwork in waiting room Say Kia ora on answer phone message More spaces for Iwi on enrolment form Music in the waiting room Importance of whanaungatanga, building rapport and trusting relationships with patients Increase staff understanding and awareness of Maori culture
SURVEY RESULTS 600 participants of varied ethnicity Importance in relation to overall health (scale 1 - 10) 9 8 7 6 5 4 3 2 1 0 Taha Wairua Taha Hinengaro Taha Wh nau Taha Tinana
WORKPLACE INITIATIVES Maori health team established working on: Foundation standards Intranet updates Pronunciation, current events Te Reo classes 12 staff completing Te Ara Reo M ori classes with Te W nanga Aotearoa
CHALLENGES Time Engagement and participation with patients and staff Outdated perceptions Keeping conversation on topic during hui
CONCLUSION To increase engagement with our M ori communities we must first ensure widespread understanding of M ori culture/Tikanga M ori throughout the workplace. This creates a welcoming environment/safe space where our patients will feel comfortable and confident to share their health journey without fear of judgement. Enrolments will then increase through word of mouth. He Waka Eke Noa We re all in this together
