Attributes of Outstanding Trusted Advisors: Ethical Resilience and Results Focus
Explore the key attributes of exceptional trusted advisors, focusing on ethical resilience and results orientation. Learn about qualities such as integrity, courage, accountability, and a results-driven approach essential for building trust and delivering valuable insights as a trusted advisor in various professional contexts.
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Becoming a Trusted Advisor Michael Redmond Director of Internal Audit Louisiana s Community and Technical Colleges October 28, 2022 Fall Conference
ATTRIBUTES OF OUTSTANDING TRUSTED ADVISORS Ethical Resilience Results Focused Intellectually Curious Open PERSONAL Mindedness Dynamic Communicators Insightful Relationships Inspirational Leaders RELATIONAL Technical Expertise Critical Thinkers PROFESSIONAL
Ethical Resilience
Ethical Resilience Integrity High moral standards Courage Brave enough to do the right thing Honesty Deal in truthfulness Accountability Take responsibility for our actions Trustworthiness A history of ethical behavior
Ethical Resilience
ATTRIBUTES OF OUTSTANDING TRUSTED ADVISORS Ethical Resilience Results Focused Intellectually Curious Open PERSONAL Mindedness Dynamic Communicators Insightful Relationships Inspirational Leaders RELATIONAL Technical Expertise Critical Thinkers PROFESSIONAL
Results Focused
Results Oriented IIA Standard 2300 PERFORMING THE ENGAGEMENT Internal auditors must identify, analyze, evaluate, and document sufficient information to achieve the engagement's objectives. IIA Standard 2310 IDENTIFYING INFORMATION Internal auditors must identify sufficient, reliable, relevant, and useful information to achieve the engagement's objectives. IIA Standard 2320 ANALYSIS AND EVALUATION Internal auditors must base conclusions and engagement results on appropriate analyses and evaluations.
Results Focused It s hard to say we re adding value if people just read our reports and file them away. I don t need someone to come in and tell me I have problems. I know I have problems. I need someone to come in and tell me how to fix them. If our findings only consisted of conditions, then we should just call ourselves inspectors.
Results Focused Traits of a Results Focused Auditor Productivity Persistence Timeliness Perspective
Results Focused
ATTRIBUTES OF OUTSTANDING TRUSTED ADVISORS Ethical Resilience Results Focused Intellectually Curious Open PERSONAL Mindedness Dynamic Communicators Insightful Relationships Inspirational Leaders RELATIONAL Technical Expertise Critical Thinkers PROFESSIONAL
Intellectually Curious
Intellectually Curious Root Cause Intelligent use of WHY The 5 Why? s Timing Healthy Skepticism, not Suspicion Intuition Lifelong Learning
Intellectually Curious
ATTRIBUTES OF OUTSTANDING TRUSTED ADVISORS Ethical Resilience Results Focused Intellectually Curious Open PERSONAL Mindedness Dynamic Communicators Insightful Relationships Inspirational Leaders RELATIONAL Technical Expertise Critical Thinkers PROFESSIONAL
Open Mindedness
Open Mindedness Acknowledges Diversity of Thought Learns From Failures Don t Dwell on the Past Get to the Bottom of the Issue Be Creative Be Collaborative
Open Mindedness 1100 INDEPENDENCE AND OBJECTIVITY The internal audit activity must be independent, and internal auditors must be objective in performing their work. Interpretation Objectivity requires that internal auditors do not subordinate their judgment on audit matters to others .
Open Mindedness
ATTRIBUTES OF OUTSTANDING TRUSTED ADVISORS Ethical Resilience Results Focused Intellectually Curious Open PERSONAL Mindedness Dynamic Communicators Insightful Relationships Inspirational Leaders RELATIONAL Technical Expertise Critical Thinkers PROFESSIONAL
Dynamic Communicators
Dynamic Communicators Communicate so as not to be misunderstood Be approachable. Better yet, do the approaching. Watch your tone. Avoid these five words or phrases: Failed, Inadequate, Ineffective, We Found, It Appears Include Management Accomplishments Listen to understand, not to reply
Dynamic Communicators Don t use 10 words when 5 will do. Make use charts, graphs and dashboards. Put yourself in the client s position Recruit audit skills and train communications skills or Recruit communications skills and train audit skills
Dynamic Communicators
ATTRIBUTES OF OUTSTANDING TRUSTED ADVISORS Ethical Resilience Results Focused Intellectually Curious Open PERSONAL Mindedness Dynamic Communicators Insightful Relationships Inspirational Leaders RELATIONAL Technical Expertise Critical Thinkers PROFESSIONAL
Insightful Relationships
Insightful Relationships Relationship building begins at home. Relationships break the notion that internal auditors are the enemy. People talk in healthy relationships. Get a seat at the table Be approachable Be in for the long haul Be aware of and care for perception of others
Insightful Relationships
ATTRIBUTES OF OUTSTANDING TRUSTED ADVISORS Ethical Resilience Results Focused Intellectually Curious Open PERSONAL Mindedness Dynamic Communicators Insightful Relationships Inspirational Leaders RELATIONAL Technical Expertise Critical Thinkers PROFESSIONAL
Inspirational Leaders
Inspirational Leaders Good enough is not good enough Visionary agents of change A mindset of rethinking and reframing Don t just want a paycheck. They want a purpose. Advocate for what is right.
Inspirational Leaders
ATTRIBUTES OF OUTSTANDING TRUSTED ADVISORS Ethical Resilience Results Focused Intellectually Curious Open PERSONAL Mindedness Dynamic Communicators Insightful Relationships Inspirational Leaders RELATIONAL Technical Expertise Critical Thinkers PROFESSIONAL
Critical Thinkers
Critical Thinkers the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observations, experience, reflections, reasoning, or communication, as a guide to belief or action. National Council for Excellence in Critical Thinking (NCECT)
Critical Thinkers the ability to take information or a set of circumstances, consider the inherent challenges or weaknesses, identify deviation from acceptable criteria, an dthen do a root cause analysis to fully understand why something did or did not occur. Trusted Advisors, by Richard Chambers
Critical Thinkers Auditing is no longer PASS/FAIL. Judgement is needed. We don t settle for the first feasible answer. We look for the correct answer. Not without obstacles: Your personal opinion does not matter. Familiarity leads to preconceived notions. Incomplete information Failure to follow through
Critical Thinkers
ATTRIBUTES OF OUTSTANDING TRUSTED ADVISORS Ethical Resilience Results Focused Intellectually Curious Open PERSONAL Mindedness Dynamic Communicators Insightful Relationships Inspirational Leaders RELATIONAL Technical Expertise Critical Thinkers PROFESSIONAL
Technical Expertise
Technical Expertise Business Acumen Organizational Politics Opportunities and Challenges Know YOUR Business Call in Reinforcements Capitalize on Technology
Technical Expertise
ATTRIBUTES OF OUTSTANDING TRUSTED ADVISORS Ethical Resilience Results Focused Intellectually Curious Open PERSONAL Mindedness Dynamic Communicators Insightful Relationships Inspirational Leaders RELATIONAL Technical Expertise Critical Thinkers PROFESSIONAL
Becoming a Trusted Advisor Michael Redmond Director of Internal Audit Louisiana s Community and Technical Colleges October 28, 2022 Fall Conference
