Transforming Community Support Services for Enhanced Individual Empowerment

Empowering individuals through a shift in service delivery from day services to personalized support at home. Overcoming challenges of staff role changes, service user adjustment, and HIQA focus shifts by reconfiguring finances and communication strategies. Positive impacts include increased independence, social opportunities, and personalized planning processes leading to individual satisfaction and improved support outcomes.

• Empowerment
• Community Support
• Individualized Planning
• Overcoming Challenges
• Personalized Support

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1. Think Local Act Personal KARE New Directions Learning Event, Tullamore Court Hotel, May 18th2016.

2. Overall Change / Reconfiguration Why we needed to change New Directions National Policy Who would we support in a different way: 9 individuals who use our service who live in two community houses in Naas to get their support from their home How we delivered the support: Moved resources from day services to support individuals

3. Practical Steps taken Communication: Local level. Organisational level. Reconfiguring finances: Pay and Non Pay. Staffing

4. Challenges Staff roles changing Staff s view that individuals would miss local service or needed to start their day from local service Individuals missing the local service, seeing their friends, hearing the news!! HIQA change of focus for community houses to play an active role in the development of the Individuals person centred supported plan.

5. Overcoming the Challenges Staff benefit from changing shifts work life balance Individuals supported to meeting their friends in different ways and at different times Individuals were sharing different / more varied news in the evenings Redefined our Individualised Planning Process with clear roles and responsibilities for all stakeholders.

6. Service Users opinion I am a very busy man I am meeting a lot more people than before. I love going to the Social Club in Sallins. There are so many women there that love me! I have a very busy week. I have great support from TLAP staff. I can now travel independently on the bus to Kildare for my course. I travel independently to Newbridge and my family home in Rathangan. You will never guess where I could be You have to phone me if you need me . Leave a message and I ll get back to you ."

7. Service Users opinion It s nice to stay in the house in the morning. I like to start the day in my own time and I love my morning routine. I love having my own space in my apartment and staff support me to do the things in the community that I like to do; Aqua Aerobics, Bowling, Cinema, Swimming and my Voluntary Work .

8. Benefits for the Individuals Improved lifestyle, more meaningful day / week / life! Continuity of support Active Citizenship

9. Changes for the Service Provider For the Workforce Improved job satisfaction Less admin for staff / leader HR Department Updated Job Descriptions Accounts Department Changed how we manage financial data

10. Changes for the Service Provider Community perception Changed role in the neighbourhood Adult Supports reflecting on service delivery