Enhancing Collaboration with User Stories Sharing Platform
Brief overview of a Jumpstart project involving a Sharing Platform prototype designed to address pain points related to transparency in sharing customer stories and feedback. User research insights and persona like Jane Smith, an Offering Manager, are highlighted to emphasize the need for an efficient collaboration platform. The project aimed at providing a solution for gathering, recording, and sharing customer stories and feedback efficiently.
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Presentation Transcript
JUMPSTART PROJECT SUMMARY This is a brief summary of Jumpstart project s process including overview, user persona, statements, and others. Prototype illustrates how to use Sharing Platform: Shareit and it s user interface.
OVERVIEW Pain Points: Lack of transparency in sharing customer stories, feedback and use cases. Misinterpretation of shared information Existing Solutions: Private notes, customer forums, sticky notes, word of mouth, memory Our Solution: Collaboration Platform for sharing user s stories and acknowledging contributions Why Collaboration Platform?: Efficient, organized, readily available to all users
USER RESEARCH Interviewed 8 business users in 3 weeks 3 Offering Managers Client Success Manager Development Manager Designer Researcher Escalation Manager Interesting Findings: Offering Managers had different ways of gathering and sharing customer stories 88% of users interviewed are open to a more effective way of sharing customer stories
JANE SMITH Offering Manager 35 years old TASK Frequently interacts with customers for feedback on new product features GOALS Gather feedback from customers Forward the information to the development team for enhancements NEEDS Improved communication methods with the development team
OM Jane needs a way to gather, record and share customer stories and feedback so that she can contribute valuable information in driving business decisions.
OM Jane needs a way to share what she learned from the customers so that her contribution is acknowledged and the integrity of the information is maintained.
An Offering Manager can share what was learnt from BA customers with increased transparency so that the contributions of all business stakeholders can be tracked efficiently while maintaining the integrity of the information.
An offering manager can effectively gather and share BA customers research data and leverage the insight so that we can design and deliver user centered, high value products.
MAGIC UNDERSTANDING MORE SHARING STRUCTURED FOCUS MANDITORY ASSURED FRAMEWORK QUICK, EASY SHARING TRANSPARENT EQUALITY SHARED PLATFORM
