Digital Innovation at Viridian Housing: Empowering Communities Through Innovation
Explore the transformative journey of Viridian Housing in digital innovation, led by Ed Wallace, the Research & Innovation Manager. Discover practical examples showcasing the value of innovation, the role of technology, and the impact on community empowerment through initiatives like digital inclusion. Learn about the innovation process and success stories driving positive change at Viridian Housing. Witness how innovation is more than just technology, it's about creating efficient products, improving services, and adapting to changing environments.
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Digital Innovation at Viridian Housing Ed Wallace Research & Innovation Manager Viridian Housing www.viridianhousing.org.uk
Overview What innovation is How to innovate Practical examples of the value of innovation www.viridianhousing.org.uk
Technology has an important role to play in innovation but innovation is about much more than this. www.viridianhousing.org.uk
What is innovation? The process that is followed to create more efficient products or better ways of doing things This could mean implementing new ideas or improving existing services It can also mean changing your business model and adapting to changes in your environment Turning ideas into something that has a practical value in a rigorous and managed way www.viridianhousing.org.uk
Thinking about an innovation process www.viridianhousing.org.uk
Digital inclusion 1 1 2 2 3 3 4 4 5 5 6 6 7 7 Opportunities & Challenges 40% of Viridian residents are digitally excluded. Generating ideas A range of traditional & non-traditional training methods. Developing & Testing Two approaches tested with 85 residents in 2 areas. Making the case 80% said new skills were valuable & 19% difference in overall costs. Delivery & Implementation On going evaluation, staff training, seeking funding. Growing & Scaling Now offered to over 2,000 households & 6,600 older people Changing Systems Model adopted by Hyde, Catalyst & Thames Valley Housing www.viridianhousing.org.uk
Affordability Assessment 1 1 2 2 3 3 4 4 5 5 6 6 7 7 Opportunities & Challenges New customers often build up arrears quickly. Generating ideas Looked at other approaches & benefit calculators. Developing & Testing Designed & tested with colleagues and residents. Making the case Rent arrears reduced by 50% by week 5. Delivery & Implementation Being used for all new lets, mutual exchanges & transfers. Growing & Scaling Built online version and links with our Early Tenancy Support offer. Changing Systems Approach will be integrated into new lettings process for VA Housing. www.viridianhousing.org.uk
What does it mean to be innovative? Innovation www.viridianhousing.org.uk
Feeling comfortable with being different CORE BUSINESS INNOVATION Accustomed to relative certainty Uncertainty is an inherent part of the process Under pressure to be as efficient as possible Initially at least, will not be focused on efficiency Staff often held accountable to a plan Staff need to be evaluated differently www.viridianhousing.org.uk
Using data to drive change Viridian Customer Evidence Base At a strategic level At an operational level At an innovative level Different & better ways of meeting a challenge Understand long term challenges Drive service improvement www.viridianhousing.org.uk
This resource can be cut in a number of ways Source Level Theme Household type & size Gender Region Patch Disability Ethnicity Rent arrears Employment status Stock type Use of services Money Debt, personal banking, financial wellbeing Employment Unemployment, training, local jobs markets Health and wellbeing Disability, ageing, health issues Community Safety, transport, digital inclusion Viridian databases 2011 Census Experian NHS & police open data Department for Transport Department for Education www.viridianhousing.org.uk
and applied at different levels Estates and housing officer patches Individual households or postcodes Overview of regions or the whole organisation www.viridianhousing.org.uk
Rents Relets Repairs About Compare www.viridianhousing.org.uk
The really, really easy way to swap your home from
We learnt a lot about what tenants want A successful pilot led to our light-bulb moment more moves in 2013/14 than 2012/13 93 Households moved. 3x
About MoveMaker A mobile app & website Personalised matchmaking Open data for better decisions
Who is this for? Overcrowded households Under occupying households Medical needs Just looking
How MoveMaker works Easy to sign up Accessible Simple design Covers technical aspects Creates genuine matches Ready to swap! Makes open data useful
We use open data that tenants find useful Quality Location Comparison What are the schools like? Can I get my bus? Is it a long walk to the station? Are there more jobs in this area? Am I near the shops? Is the GP any good? Ofsted, NHS patient surveys, Care Quality Commission, Department for Work and Pensions and Department for Transport.
Our longer term ambitions A delightful digital experience. A really, really easy process. More people are moving home. Reduced pressure on waiting lists. Better use of capacity.
Digital innovation that is enabled by IT Not digital innovation that is led by IT. www.viridianhousing.org.uk
Thank You Ed Wallace Research & Innovation Manager Viridian Housing ed.wallace@viridianhousing.org.uk @MoveMakerApp @ed_wallace www.viridianhousing.org.uk
