Developing One-Stop Guidance Centres in Finland - Comprehensive Overview
One-Stop Guidance Centres in Finland aim to provide a wide range of services for young individuals aged 15-29, covering areas such as outreach youth work, health services, study counseling, job services, and more. These centres follow a customer-centric approach, emphasizing the young person as the expert of their own life. With a focus on accessibility, multi-sector services, and continuous development, these centres strive to meet the diverse needs of the youth population effectively. The state of play in November 2017 shows significant progress in establishing these centres across municipalities, with innovative service models being implemented.
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Developing One-Stop Guidance Centres in Finland Pasi Savonm ki Project manager, Meeting site pasi.savonmaki@ely-keskus.fi Tel. +358 295 020 260
THE ONE-STOP GUIDANCE CENTRE Information, advice and guidance services for young people aged 15 29 OUTREACH YOUTH WORK SERVICES HEALTH SERVICES STUDY PES COUNSELLING MENTAL HEALTH SERVICES SERVICES JOB SERVICES FOR SUBSTANCE ABUSERS YOUTH SERVICES COACHING SOCIAL SERVICES SOCIAL INSURANCE INSTITUTION COMPANIES INFORMATION AND ADVISORY SERVICES IMPLEMENTATION Location/city Opening hours Communication channels COMMON FEATURES YOUNG PERSON AS THE EXPERT OF HIS/HER OWN LIFE ONE DOOR, MULTI-SECTOR SERVICE CONTINUOUS DEVELOPMENT FAST AND BASED ON NEED APPROACH ABLE MINISTRY OF EMPLOYMENT AND THE ECONOMIC AFFAIRS MINISTRY OF SOCIAL AFFAIRS AND HEALTH MINISTRY OF EDUCATION AND CULTURE 2017
Common features of Guidance Centres APPROACHABLE The services of the Guidance Centre are easy to access. Customers can come to the Centre during meeting hours or by booking an appointment. ONE DOOR, MULTI-SECTOR SERVICE The Guidance Centre provides information, advice and guidance services related to employment, education and participation. FAST AND BASED ON NEED The Guidance Centre provides services quickly and offers jointly agreed service entities aimed to meet the young person's need. YOUNG PERSON AS THE EXPERT ON HIS/HER LIFE The young person is the expert on his or her own life and builds a future for himself or herself together with professionals. The Guidance Centre has the task of helping the young person move forward. CONTINUOUS DEVELOPMENT New operating practices and services are continuously developed together with young people and stakeholders.
Developing One-Stop Guidance Centres HEALTH CARE PUBLIC EMPLOY- MENT SERVICES - YOUTH SERVICES YOUTH INFORMATION AND COUNSELLING SERVICES - SOCIAL SERVICES STUDY COUNSEL LING
State of play in November 2017 45 One-Stop Guidance Centers appr. 100 municipalities over 450 workers new service points are being planned Various operations models and procedures from 2 to 40 employees big cities vs. rural areas services for adults? Piloting new things all the time recruitment fairs, mentoring from companies, preventive health services, psychosocial support for clients, pilots with third sector
One-Stop Guidance Centre services at the national level Between January and October of 2017, about 54 000 face-to-face encounters took place as part of the Guidance Centre services. Slightly one third (16 000) of the encounters were implemented as personal guidance, usually at the Guidance Centre's premises, but also through outreach work. Other encounters took place in groups. The numbers do not include guidance provided via telephone, e-mail or online chat.
Themes in guidance (January-August 2017) 40 34 35 30 25 21 20 15 10 9 10 7 7 6 3 3 5 % 0
Challenges Finding common grounds Collocating staff from a variety of services does not, in itself, create an integrated service team-work; leadership; trust; competencies Data-sharing Data protection laws Organizations collaborating cannot share information efficiently Consequently, each agency has to gather and properly maintain its own data 45 centres in appr. 100 municipalities -> 45 different operating models and differing levels of local political commitment across the country A national-level coordination and high-level involvement helps Kohtaamo gathers data and feedback
Coming up Making One-Stop Guidance Center operating model permanent Funding from the government 2018-2021 Funding from the ESF 2014-2020 Psychosocial support program in Centers Funding from the government 2018-2019 Matching One-Stop Guidance Centers and eGuidance Beta-version in 2018 Extending the model to other age groups as a part of national lifelong guidance (LLG) strategy A work in progress
The current situation of young people in October 2017, there were in total 634,000 young people aged 15 24. 237,000 of them were employed and 33,000 unemployed. In October 2017, the unemployment rate of young people aged 15 24, i.e. the share of unemployed people in the workforce, was 12,3 per cent.
