Head of Citizens Information Digital Directorate at DWP Digital
Join DWP Digital as the Head of Citizens Information to lead the digital products and services that manage customer data, supporting colleagues nationwide in delivering essential services. Work with a progressive team to innovate and improve user experiences while contributing to DWP's mission of enhancing citizens' quality of life. Embrace an inclusive work environment and enjoy opportunities for skill development and career growth. Apply now to make a meaningful impact!
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Head of Citizens Information Digital Directorate Closing date: 26th November 2023 at 23:55PM Salary : Up to 100,000 Location: Birmingham, Blackpool, Leeds, Manchester, Newcastle, Sheffield
There has never been a better time to join DWP Digital. The scale of our challenge is one of the greatest in Europe today. Welcome from Jacqueline Hanson Our Digital products underpin the processing for welfare, pensions and child maintenance. DWP transacts around 212 billion in payments each year to over 22 million users in the UK, and supports over 90,000 colleagues in 850 locations around the country. Digital group is transforming the DWP s services too, so that we better meet user needs and deliver significant efficiencies. DWP Digital have established themselves to be a progressive and exciting community with experts in user centred design, agile delivery and excellent service delivery. Working in multi-disciplinary teams, we lead the digitisation of our services as we seek to replace our legacy systems with a modern suite of new services, sharing data and platform based components. As Head of Citizen Information you will be responsible for the eco-system of digital products and services that underpin our use of customer data. This means daily responsibility for the security and performance of our current mission-critical citizen information services, enabling 130,000 colleagues in DWP and across the public sector to do their jobs and serve our customers. The role has a significant strategic element to it and you will have responsibility for creating the next generation of customer information services, amplifying our ability to share data, and transforming the journeys of customers and citizens alike. You will also be a key member of the leadership team for our Core Digital Services directorate, shaping our future and working with your team to lead, motivate and empower our people. Kind Regards Jacqueline Jack Hanson Director, Core Digital Services
Our mission is to improve people s quality of life both now and in the future. The Department for Work and Pensions (DWP) touches the lives of every citizen in the country at some point in their life. As the UK government s largest public service provider, we support people into work, help disabled people live more independent lives, improve housing and address homelessness, provide the financial foundation for a secure old age through the State Pension, and ensure children of separated parents have more opportunity to fulfil their potential through a better child maintenance system. We are passionate about making a sustainable and positive impact to people s lives every day by providing a modern, fair and affordable welfare system. We seek to be an exemplar of the Modern Civil Service so that we can better deliver for citizens and meet the challenges of tomorrow.
We value everybody and we are passionate about making DWP an inclusive place to work where everyone feels they can be themselves and are supported to be their best. As a department we are dedicated to providing services to citizens which embrace diversity, and which promote equality of opportunity. We are committed to equality and valuing diversity within our workforce. Our goal is to ensure that these commitments, reinforced by our values, are embedded in our day to day working practices with all our customers, colleagues and partners. We value work-life balance and offer flexibility in how you work. You ll be encouraged to develop your skills, with many opportunities to develop, learn and progress in a fast-paced organisation. As a public body we take our responsibilities under the Equality Act 2010 and the Public Sector Equality Duty (PSED) seriously. Everyone has the right to an environment where diversity is valued and respected. Everyone working for the Department must treat their colleagues, and anyone they come into contact with through their role, with respect and ensure that they do not bully, harass, victimise or discriminate anyone on the grounds of equality. Should unacceptable behaviour occur then colleagues are encouraged and supported to challenge and report this. Our diversity expectations are embedded within our Values, standards of behaviour and Civil Service Code.
Delivering our priorities Focusing on Great people A flexible, inclusive, continuously-learning department Maximising employment and in-work progression Modern services Joined-up services tailored to customer needs Our Priorities Focus and Values Improving people s quality of life Better outcomes Focused on the difference we make to customers lives, supported by data Delivering excellent services for citizens and taxpayers Underpinned by our values We work together We value everybody We adapt We care We deliver
The Digital, Data and Technology Profession This is an unprecedented time for digital, data and technology specialists as government harnesses digital technologies, skills and tools to transform public services on a global scale. The UK is recognised as a world leader in digital government. It ranks at the top of the United Nations e- government index and countries like the US, Canada, Australia and New Zealand are modelling their digital transformation on ours. You ll be a role model and a relentless champion of government, as a place where everyone can thrive and where diversity can flourish; a place that reflects the public we serve. The potential to shape our society s future is enormous and our purpose is to ensure the profession is equipped and inspired to deliver real, meaningful change for users; to do the work of transformation that makes government work better for everyone. In your capacity as Deputy Director of Citizens Information at DWP you will join a network of digital, data and technology leaders that has developed into an essential forum for co-ordinating and driving transformation across government. There have never been more opportunities to work collectively and creatively as a profession to respond to the changing needs and expectations of millions of people and deliver services that are simple and easy to use. The digital, data and technology profession comprises 17,000 colleagues across government and is recruiting talent to drive forward our strategy. With your senior colleagues from other departments, you will set standards and maintain a shared vision to deliver transformation. You ll share best practice and drive collective efficiencies wherever possible, supporting and guiding our cross-government programmes to build digital, data and capability, making government a destination of choice for progressive digital, data and technology professionals.
About DWP Digital Our leaders inspire DWP Digital to be the best at what we do: an innovative, outward-looking digital organisation where people love what they do and are proud to make a positive difference to millions of people s lives. Our security team plays a vital role in protecting DWP's customers, colleagues, data and systems from daily cyber attacks. Everything we do in DWP Digital is driven by user needs whether these are the needs of our 22 million customers or 90,000 colleagues These are exciting times in DWP Digital. We re transforming public services on which millions rely, at pace, driving continuous progress through fortnightly releases, and designing next-generation systems which can accommodate policy changes across successive parliaments. To find out more about our work and the people who deliver it, follow @DWPDigital and read our regular blogs. Our products enable delivery of support which helps millions of people, such as Universal Credit, Personal Independence Payment and New State Pension. We re reducing reliance on big suppliers, designing and delivering more digital products ourselves, and where we continue to outsource our work, working with a much wider range of innovative commercial partners. Internally, we re modernising one of Europe s biggest IT estates across 800 locations and creating a digital workplace to help colleagues connect and collaborate. We pioneer innovative use of data to drive business intelligence and automation and share 10 million data records every day across government and with other partners. Central to this transformation is a focus on culture and capability. Alongside developing the skills of our existing colleagues, we re recruiting hundreds of specialists who are the very best in their fields. We value collaboration and creativity as much as technical capability. We re building an organisation where colleagues are empowered to deliver.
The Head of Citizen Information will be a driven and passionate leader, expert in building Digital capability, leading product and service delivery teams within DWP Digital, clearly articulating how their vision delivers value for end users across the Department and delivering against it. The role holder will build and lead a team of approximately 150 people and have accountability for critical citizen data services underpinning all of DWP s digital products and shared with other government departments and local authorities. This is a high-profile portfolio with the opportunity to revolutionise the way in which the DWP delivers services to 22 million citizens The role of Head of Citizens Information holds responsibility for: Leading the delivery of large-scale digital products in major, complex, multi-supplier and in-house development environments and driving the performance of several digital delivery teams operating in an agile environment to deliver business outcomes Recruiting, building and leading teams to both protect existing live services and to deliver transformative new ones. The role will have overall accountability for a team of approximately 150 people across all grades, including direct line management of product owners, agile delivery managers, and technical leads About the Role Ensuring live service performance of existing Citizen Information Services and owning a clear roadmap that describes how continuous improvement of these services sits alongside strategic transformation activities already underway Maintaining the security of citizen data, protecting in excess of 110 million personal records stored and used in multiple technologies against internal and external threats Working with other senior leaders and product managers to remove blockers, manage risks, commercials, budgets, suppliers and people assignments. Balancing objectives and redeploying people and resources as priorities change Managing a budget in excess of 15 million (excluding staff costs), delivering fiscal plans that span 3-5 years and delivering the in-year forecast to within 1% of the total Leading by example to help transform the culture of the organisation, fostering a high trust, empowered environment. Embedding a culture based on openness and transparency, supporting inclusive values to drive engagement and performance in a matrix-managed system Working with senior stakeholders in DWP, wider government and the public sector to share and streamline shared citizen data that can provide a rich picture of the citizen to support entitlement decisions and business outcomes, and ensuring that user- centric digital services are successfully implemented and iterated
Jacqueline Hanson Director Core Digital Services Organisation Chart Deputy Director Business Supporting Services Head of Centralised Application Supporting Services Deputy Director Payment Services Lead Portfolio Manager Lead Business and Planning Manager Head of Citizen Information* * Role being advertised
Essential Criteria for the role which will be used to assess your application, alongside Success Profiles; The successful candidate must demonstrate the following key skills and experience: Significant experience of delivering high performing mission critical digital services Proven experience of building and developing high performing, engaged and inclusive digital teams, capable of working across organisational boundaries to deliver great outcomes Successful track record of delivering real business value in increments in line with user need, and an appreciation that change can provide opportunity for efficiency and innovation Person Specification Demonstrable experience of sharing, maintaining, and protecting sensitive data assets of a significant scale and with national or global reach Strong evidence of building excellent stakeholder relationships; creating a wide-ranging network across organisational boundaries that supports collaborative working to achieve highly effective outcomes Strong financial and commercial acumen, demonstrated through managing large-scale budgets and commercial contracts to successful outcomes, with a genuine motivation to deliver true value for money.
How to apply To apply for this post, you will need to submit your application to centralgovernment@veredus.co.uk quoting reference Head of Citizens Information or 14448 no later than 23:55pm on 26th November 2023. You will be asked to submit the following: A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years A Supporting Statement (maximum 1250 words) explaining why you want to work for DWP in this role; how you consider your Personal skills, qualities, and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification. Failure to submit these documents will mean the panel only have limited information on which to assess your application against the criteria in the person specification. As part of the online application process, you will be asked a number of diversity-related questions. If you do not wish to provide a declaration on any of the particular characteristics, you will have the option to select 'prefer not to say'. If you are unable to apply online, or have any issues with the online application process, please contact: Julie.Henrick@veredus.co.uk Application Process Success Profiles The Civil Service recruits using Success Profiles. This means for each role we advertise, we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. Throughout the application process we will be considering the following Behaviours: Leadership Delivering at pace Managing a quality service Working together Developing self and others Find out more information about Success Profiles.
Help with your application For a confidential discussion about the role to help you determine your suitability for application and/or to answer any questions you might have, please contact one of our recruitment advisors at Veredus: Application Process - Karl : karl.robson@veredus.co.uk - Jenny : jenny.Igbokwe@veredus.co.uk - Antony : antony.harvey@veredus.co.uk If you are unfamiliar with the online system and would like a discussion on how best to navigate the process, please contact: Julie.Henrick@veredus.co.uk who will be happy to advise you and help you with your application.
1. Longlist You will receive an acknowledgment of your application via the online application portal. If you do not receive a notification of your application, please contact centralgovernment@veredus.co.uk The panel will then assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the essential criteria set out in the Person Specification section. Failure to address any or all of these may affect your application. The timeline later in this pack indicates the date by which decisions are expected to be made, and all candidates will be advised of the outcome as soon as possible thereafter. Candidates selected for longlisting will be invited for a preliminary discussion with Veredus to further explore their skills and experience. This will not result in a pass or fail decision. Rather, it will support the panel s overall assessment of evidence to shortlist candidates demonstrating the best fit with the role. Candidates applying under the Disability Confident, Redeployment or Veterans Scheme who meet the minimum selection criteria in the job specification are guaranteed an interview. Please complete the relevant parts in the application system if applying under these schemes. Selection Process 2. Shortlist The panel will review reports on those longlisted and will select a shortlist of candidates whose applications best demonstrate suitability for the role, by considering the evidence provided against the essential criteria set out in the Person Specification. The timeline later in this pack indicates the date by which decision is expected to be made, and all shortlisted candidates will be advised of the outcome as soon as possible thereafter. 3. Assessment If you are shortlisted, you will be asked to take part in a Staff Engagement Exercise (SEE) and Individual Leadership Assessment (ILA) in advance of the interview. This assessments will not result in a pass or fail decision. Rather, they are designed to support the panel s decision making and highlight areas for the panel to explore further at interview. Shortlisted candidates can request after their assessments a discovery chat about the role with Jacqueline Hanson, this discussion does not form part of the assessment.
4. Interview Shortlisted candidates will be invited to attend a face-to-face interview. The interview panel will be chaired by Jacqueline Hanson, who will be supported by additional panel members. The selected candidates may be required to prepare a 5-minute presentation. The topic and further details will be confirmed as part of the invitation. Interview Questions will be provided in advance. The final panel interview will be a blended interview, covering Behaviours and Experience. A blended interview aims to be more of a conversation. Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned. 4. Selection and Feedback Selection Process The selection process will be chaired in accordance with Civil Service Commission requirements. Regardless of the outcome, we will notify all candidates as soon as possible, and will offer the opportunity to discuss feedback for all candidates who reached interview. A reserve list will be held for up to 12 months, which we may use to fill future suitable vacancies. Reasonable adjustments At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact Julie.Henrick@veredus.co.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you re deaf, a Language Service Professional.
Disability Confidence Scheme At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment and a working environment free from discrimination, harassment, bullying and victimisation. DWP is a Disability Confident Employer, and we want to encourage disabled people to apply for jobs and give them an opportunity to show their skills, talent and abilities throughout the recruitment process. The Department is committed to interviewing all applicants with a disability who meet the minimum standard for the essential criteria as advertised. DWP aim to support you through this process by making the necessary adjustments, wherever possible. Our aim is to: Provide a fully inclusive and accessible recruitment process. Be flexible when assessing People, so disabled job applicants have the best opportunity to demonstrate that they can do the job and Make reasonable adjustments through the recruitment and selection process. Application Process To be considered for an interview under the scheme you must have: A physical or mental impairment or a long-term health condition which has a substantial and long term (over 12 months) adverse effect on your ability to carry out normal day to day activities. Demonstrate in your application and testing stages that you meet the minimum job criteria ss set out in the advert or personal specification for the post. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. These examples are merely illustrative please refer to the definition of disability under the Equality Act if you have questions about whether you are covered by the Act: Definition of disability under the Equality Act 2010 - GOV.UK (www.gov.uk)
Closing date to submit application 26th November 2023 23:55pm Longlist Meeting Week commencing 27th November 2023 Preliminary Interview Week commencing 4th December 2023 Shortlist Meeting Indicative Timeline Week commencing 11th December 2023 Assessments Week commencing 18th December 2023 Interviews Week Commencing 1st / 8th January 2024 Results Notified Week Commencing 15th January 2024 Please note that these dates are only indicative at this stage and could be subject to change. Candidates are asked to note the above timetable, whilst exercising flexibility through the recruitment and selection process.
Can I apply if I am not currently a civil servant? Yes. This role is open to suitably qualified people in the external market and to existing civil servants and those in accredited Non- Departmental Public Bodies. Is security clearance required? Yes. If successful you must hold, or be willing to obtain, Security Clearance level. Find out more information about the vetting process. Is this role suitable for part-time working? This is a full-time role; however, flexible working arrangements are welcomed and will be considered. You should discuss your needs with the hiring manager if you are invited to interview. Does this role have an assignment duration? FAQs 1 This role has a minimum assignment duration of three years. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. Will the role involve travel? Some travel may be required for this role. Dual or Multi Based Workers Where you have more than one permanent workplace or regularly travel to an alternate workplace and carry out a substantial range of your duties there, without a clear end date to the working arrangement or for a period expected to exceed 24 months, you may be considered to be dual based or multi-based. HMRC consider all these workplaces to be your permanent workplace for tax purposes. Where you have 2 permanent workplaces this is classed as Dual Based and where you have 3 or more permanent workplaces this is classed as Multi Based. Where you are Dual or Multi Based, the process for booking travel and claiming travel and subsistence related expenses is different. If you think that you are dual or multi based at any time in your role, you should contact sscl.tax-expensecompliance@gov.sscl.com
Can I claim back any expenses incurred during the recruitment process? No. Unfortunately we will not be able to reimburse you, except in exceptional circumstances and only when agreed in advance. What do I do if I want to make a complaint? The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact senior.recruitment@dwp.gov.uk in the first instance. If you are not satisfied with the response you receive from the department, you can contact Civil Service Commission team. What should I do if I think that I have a conflict of interest? Candidates must note the requirement to declare any interests that might cause questions to be raised about their approach to the business of the department. If you believe that you may have a conflict of interest, please contact [insert link to email] before submitting your application. FAQs 2 What is the role of the Civil Service Commission in relation to recruitment into the Civil Service The Civil Service has two primary functions: 1.To provide assurance that selection for appointment to the Civil Service be on the basis of fair and open competition, as outlined in the Civil Service Commission s Recruitment Principles. For the most senior posts in the Civil Service, the Commission discharges its responsibilities directly by overseeing the recruitment process and by a Commissioner chairing the selection panel. 2.To hear and determine appeals made by civil servants under the Civil Service Code which sets out the Civil Service values. Honesty, Integrity, Impartiality and Objectivity and forms part of the relationship between civil servants and their employer. Will this role be overseen by the Civil Service Commission? Yes. As this role is one of the more senior posts within the Civil Service, the process is underpinned by the Civil Service Commissions recruitment principles. Find out more about the Civil Service Commission here.
Thank you for your interest in this role This is an amazing opportunity for you to become our next leader in DWP. If you are passionate about making a sustainable and positive impact to people s lives, we d love to hear from you. Are you interested in this role but unsure if you meet all the essential criteria? Please get in touch with one of our recruitment advisors at Veredus if you wish to discuss any element of this job advert. - Jenny Igbokwe: jenny.igbokwe@veredus.co.uk - Karl Robson: karl.robson@veredus.co.uk - Antony Harvey: antony.harvey@veredus.co.uk
