Leveraging Affordable Technology for Addressing Staffing Challenges in Emergency Services
Discover how automated dispatch processes can help emergency service centers manage dispatcher workload, improve response times, and enhance situational awareness. Learn about the benefits of integrating affordable technology to streamline operations and ensure faster, safer alerting for fire stations. Overcome challenges in managing dispatch processes, dispatcher hiring, attrition, and increasing call volumes by leveraging innovative solutions. Ensure system reliability and redundancy for uninterrupted service delivery in critical situations.
- Affordable Technology
- Automated Dispatch
- Staffing Challenges
- Emergency Services
- Situational Awareness
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Limited staff and increasing calls for service: leveraging affordable technology to address staffing challenges Todd Tuttle Assistant Fire Chief, Greensboro Fire Department (Ret) Faster Responses | Better Situational Awareness | Safer Alerting stationalerting.com
Agenda & Speaker Speaker intro & background We re all experiencing it: dispatcher workload & staffing issues Automated dispatch & how it can help your dispatch center Integrating with your current CAD & technology Speed Delivery to Fire Station Alerting Q&A Session stationalerting.com
Challenges Managing Dispatch Process Dispatcher Hiring & Attrition Hard to hire Time-based NFPA standards Time-consuming to train Workload-to-staffing ratio High attrition due to high- stress & workload Increasing call volume Call stacking during peak hours & storms stationalerting.com
Automated Dispatch Process Gateway server sends through Audio Interface to radio Dispatcher accepts CAD recommend & initiates dispatch CAD sends alert to USDD Gateway server Dispatcher enters call details in Call to Dispatch Gateway server sends to Fire Station Alerting Time saved starts here Human Processes USDD Automation stationalerting.com
Automated Dispatch Benefits More time to review notes & update CAD Reliability, redundancy, & situational awareness No waiting to process next call & no call stacking Not a replacement for dispatchers Frees up time for dispatcher to manage process stationalerting.com
System Reliability and Redundancy Redundancy: Reliability: System replicated in your 911 center with auto-failover Operates from physical servers in 911 center, not cloud Standalone system in case CAD system fails Two physical servers for built-in failover Constant monitoring of system and connected fire stations stationalerting.com
Gateway Dashboard Visual confirmation of alerting status and outgoing dispatch. Dispatch from dashboard if CAD is not available. Send pre-configured messages (announcements, second alarm notification, weather alerts). Can be accessed outside the 911 center if on the same network. stationalerting.com
Gateway Dashboard Visual and audible confirmation when systems are offline Voice Editor allows administrators to change pronunciation of word without support assistance. Subscription model available stationalerting.com
Integration with other systems Integration with USDD station alerting system Integrates into 50+ CAD systems Integrates with legacy systems stationalerting.com
US Digital Design Fire Station Alerting stationalerting.com
Takeaways Reduces dispatcher workload, freeing them up to better manage dispatch process. Helps reduce call processing times Doesn t change your CAD process Reliable system that offers redundancy and provides situational awareness. Easily integrated into your current CAD and legacy systems. stationalerting.com
Question & Answer Todd Tuttle & Andy Macfarlane stationalerting.com
Ready to learn more? Email us at usddsales@honeywell.com stationalerting.com
Learn More Thank You FACEBOOK.COM/ STATIONALERTING FACEBOOK.COM/ STATIONALERTING LINKEDIN.COM/COMPANY/ US-DIGITAL-DESIGNS-INC- LINKEDIN.COM/COMPANY/ US-DIGITAL-DESIGNS-INC- 1-877-551-USDD
