Friends and Family Test (FFT) - Feedback Tool for Patient Experience

Friends and Family Test (FFT) led by Ibraheem Jawad is a feedback tool that enables patients to share their experiences to enhance service quality. Results from December 2015, January 2016, and February 2016, along with sample comments, showcase the effectiveness of this tool in gathering valuable feedback for improvement.

• Patient feedback
• Friends and Family Test
• Ibraheem Jawad
• Service improvement
• Healthcare

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Uploaded on Sep 20, 2024 | 0 Views

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Presentation Transcript

1. Friends and Family Test (FFT) Ibraheem Jawad Head of FFT

2. What is it? Feedback tool which allows patients to have the opportunity to provide feedback on their experience Can be used to improve service for patients

3. Our results December 2015: December 2015 30 25 20 15 10 5 0 Extremely likely Likely Neither likely nor unlikely Unlikely Extremely unlikely Don t know

4. January 2016: January 2016 30 25 20 15 10 5 0 Extremely likely Likely Neither likely nor unlikely Unlikely Extremely unlikely Don t know

5. Some comments

6. Feb 2016 February 2016 9 8 7 6 5 4 3 2 1 0 Extremely likely Likely Neither likely nor unlikely Unlikely Extremely unlikely Don t know