Enhancing Knowledge Management at Rice University: A Brief Discussion
Today's brown bag session at Rice University focused on Knowledge Management (KM), exploring its definition, current tools and techniques used at Rice, considerations for improving KM, and the importance of knowledge sharing and integration. The session also highlighted the testing, dissemination, grooming, and accessibility aspects of managing knowledge effectively.
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Rice PMO Knowledge Management Brief Discussion of Knowledge Management 6/4/2019
Purpose and Agenda Purpose: The purpose of today s brown bag is to hold an interactive discussion on Knowledge Management (KM) and how we might consider improving KM at Rice. Agenda: Introductions What is Knowledge Management? What are current tools and techniques used at Rice? What should we consider in terms of managing and improving KM? 2
What is Knowledge Management? Wikipedia KM from an organization s perspective - KM is the process of creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge. PMI KM from a project perspective KM is commonly split into explicit (knowledge that can be readily codified using words, pictures, numbers) and tacit (knowledge that is personal and difficult to express, such as insights, experience, know-how ). KM is concerned with managing both for two purposes: reusing existing knowledge and creating new knowledge. The key activities that underpin both are knowledge sharing and knowledge integration. 3
Current Rice tools and techniques? Here are some, are there others? OIT knowledge base, policies, procedures, etc. https://vpit.rice.edu/ https://oit.rice.edu/ OIT PMO site OIT Status/Search/Links https://vpit.rice.edu/pmo https://docs.rice.edu/confluence OIT individual service team sites Campus-wide Box Campus-wide Google Drive 4
Considerations for KM at Rice? Testing test any instruction before you publish Dissemination vehicles (e.g. email, social media), timing, repetitions, how do you get important information out most effectively? Grooming how often to update, when to deprecate, automation Distributed environment where does knowledge live, who owns it, how to find it, avoid duplication? Projects lessons learned Accessibility headings, alternative text for images, closed captions for videos, screen location for instructions, texture for graphs Other thoughts on how we could improve? 5
