Indiana Early Intervention Dispute Resolution System Overview
Indiana Early Intervention System offers various dispute resolution options, including informal resolution and mediation. Family Engagement Manager plays a crucial role in tracking and addressing complaints. Written State Complaints and Due Process Complaints processes are in place to ensure violations are investigated and resolved promptly.
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Presentation Transcript
Indiana Early Intervention Structure & System
Dispute Resolution 3/15/2024 2
Dispute Resolution Staff & Support Lead Agency David Brandon-Friedman, Director of Policy and Strategic Initiatives Barbara Sanders, Family Engagement Manager Christina Commons, Director of BCDS Maggie McCall, Director of Quality Assurance Lucille Uffelman, FSSA Office of General Counsel Contractors Mediators Impartial Hearing Officers System Point of Entry Directors Supervisors Service Coordinators LPCC Staff Provider Agencies Agency Directors Supervisors Individual Providers 3/15/2024 3
Dispute Resolution Options Informal Dispute Resolution Available to anyone regarding any matter under Part C Informal dispute resolution is not used to deny or delay formal dispute resolution options Informal disputes may be received via phone, email, or mail Family Engagement Manager gathers and tracks pertinent information Family Engagement Manager reviews and distributes Procedural Safeguards/Dispute Resolution prior to engaging in informal resolution Family Engagement Manager tracks results of informal complaints Data utilized to inform general supervision Written State Complaints Available to any individual or organization regarding violations of Part C, including failure to implement a due process hearing decision WSC are received, investigated, and resolved within 60 calendar days Director of Policy & Strategic Initiatives investigates, drafts decisions letters, including findings and corrective actions as applicable BCDS enforces decisions Data utilized for federal reporting and to inform general supervision 3/15/2024 4
Dispute Resolution Options Mediation Mediation is voluntary and confidential Available to anyone regarding any matter under Part C Not used to deny or delay written state complaints or due process complaints Received by BCDS, facilitated by contracted mediator Successful mediation results in a legally binding agreement Enforceable via courts Data utilized for federal reporting and to inform general supervision Due Process Complaints (Part C Procedures) Available to parent regarding any matter related to the identification, evaluation, placement of a child, or the provision of early intervention services to a child/family Due process complaints are received by BCDS; hearings conducted by contracted impartial hearing officers BCDS enforces decisions Appealable via courts Data utilized for federal reporting and to inform general supervision 3/15/2024 5
