Importance of Trust in Building Successful Organizations

 
 
Note from Brandie Hinen of Powerhouse Learning:
 
These PowerPoint presentations are meant to offer you information
that can be helpful in creating a learning organization.  They may be
used for your own use and narration in service and sales meetings
alike.
 
 
If you are interested in a complimentary lunch & learn type training
for your organization on this presentation or other topics included in
the PowerPoint list, contact information is below:
 
 
Brandie J. Hinen
brandie@PowerhouseLearning.com
(208) 316-7656
 
The Power of Trust &
Building Relationship
 
Excerpts from 
The Speed of Trust 
Stephen M.R. Covey
 
 
 
 
“Y
ou can’t succeed without trust.  The word trust
embodies almost everything you can strive for that will
help you to succeed.  You tell me any human
relationship that works without trust, whether it is a
marriage, or a friendship or a social interaction; in the
long run, the same thing is true about business,
especially businesses that deal with the public.”
     
Jim Burke former chairman & CEO  Johnson & Johnson
 
TRUST AFFECTS TWO THINGS:
SPEED & COST
 
        
Trust   =            Speed           Cost
  ___________________________________
 
When trust goes up, speed will also go up and costs will go down.
 
        Trust    =          Speed            Cost
 
When trust goes down, speed will also go down and costs will go up.
 
Excerpts from 
The Speed of Trust 
Stephen M.R. Covey
 
The research:
Only 29% of employees believe that management cares about
them developing their skills.
 
 
 
Only 42% believe that management cares about them at all.
 
 
What kind of impact is that having on trust and on the speed
and cost required in these organizations to get things done?
 
Filters - They never empower us
Payoffs
 
Making us “right”/making them
“wrong”
 
Self justification of our group.
 
Avoiding the domination of
“them”.
Prices for all
Power
Effectiveness
Productivity
Morale
Personal satisfaction
Individual’s well being
Love
Empowerment
Camaraderie
 
Core 1 - integrity
 
Do I genuinely try to be honest in all my interactions with others?
 
Do I typically ‘walk my talk’?
 
Am I clear on my values?  Do I feel comfortable in standing up for them?
 
Am I open to the possibility of learning new truths that may cause me to rethink
issues or even redefine my values?
 
Am I able to consistently make and keep commitments
     to myself and others?
 
Core 2 - Intent
 
Intent matters.
 
It grows out of character.
 
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We also judge others’ intent by our own belief systems and experience.
 
Our perception of intent has a huge impact on trust.
 
People often distrust us based on the conclusions they draw about what we do.
 
It is important to actively influence the conclusions others draw by
      ‘declaring our intent’.
 
Impact   vs.  Intent
 
Operating in Reality
what
happened
assessment
STORY
judgment
 
Core 3 – Capabilities
 
What capabilities do I have that make me credible and that
inspire the trust and confidence in others?
 
What experience have I had 
[or not had] 
in developing
capabilities that affects the confidence I have in myself?
 
What impact are factors such as technology and globalization
having on the relevance of my current capabilities?
 
What is my attitude and approach toward improving my
current capabilities and gaining new ones?
 
“Left untended, knowledge and skill, like
all assets, depreciate in value –
surprisingly quickly.”
 
David Maister
 
Core 4 - Results
 
Results matter!
Results matter to your credibility.
 
  What kind of results am I currently producing?  Do those results increase or
   diminish my personal credibility?
 
  If I were considering hiring someone, to what extent would that person’s track
   record and current performance influence my decision?
 
  How good is my own track record? How likely would someone be to hire me
   based on it?
 
  How good am I at identifying desired results and executing effectively to
   accomplish those results? Does my performance inspire confidence and trust?
 
Tips to Effective Communication
 
Be clear about your purpose – begin with the end in mind.
 
Ask questions to truly gain understanding of what is “up” for the other
person.
 
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Be willing to shift so that the other can connect with you. ~ because ~ I
am the only person I know that I can change.
Behaviors to building trust
 
 
 
 
 
 
 
 
 
 
 
 
 
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SUMMARY
 
Don’t be fooled!  TRUST AND
RELATIONSHIP  is the 
primary
 motivator.
 
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.
 
Trust has a formula, and you can learn it
with time, skill and the desire to learn!
 
Brandie J. Hinen
brandie@PowerhouseLearning.com
(208) 316-7656
 
For more information or a free
lunch & learn on this topic, contact:
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Explore how trust influences speed, cost, and overall organizational effectiveness. Learn about the impact of trust on employee development, management relationships, and organizational productivity. Discover key principles like integrity and empowerment that contribute to creating a trusting work environment.


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  1. Note from Brandie Hinen of Powerhouse Learning: These PowerPoint presentations are meant to offer you information that can be helpful in creating a learning organization. They may be used for your own use and narration in service and sales meetings alike. If you are interested in a complimentary lunch & learn type training for your organization on this presentation or other topics included in the PowerPoint list, contact information is below: Brandie J. Hinen brandie@PowerhouseLearning.com (208) 316-7656

  2. The Power of Trust & Building Relationship Excerpts from The Speed of Trust Stephen M.R. Covey

  3. You cant succeed without trust. The word trust embodies almost everything you can strive for that will help you to succeed. You tell me any human relationship that works without trust, whether it is a marriage, or a friendship or a social interaction; in the long run, the same thing is true about business, especially businesses that deal with the public. Jim Burke former chairman & CEO Johnson & Johnson

  4. TRUST AFFECTS TWO THINGS: SPEED & COST When trust goes down, speed will also go down and costs will go up. Trust = Speed Cost ___________________________________ When trust goes up, speed will also go up and costs will go down. Trust = Speed Cost Excerpts from The Speed of Trust Stephen M.R. Covey

  5. The research: Only 29% of employees believe that management cares about them developing their skills. Only 42% believe that management cares about them at all. What kind of impact is that having on trust and on the speed and cost required in these organizations to get things done?

  6. Filters - They never empower us Payoffs Prices for all Power Effectiveness Productivity Morale Personal satisfaction Individual s well being Love Empowerment Camaraderie Making us right /making them wrong Self justification of our group. Avoiding the domination of them .

  7. Core 1 - integrity Do I genuinely try to be honest in all my interactions with others? Do I typically walk my talk ? Am I clear on my values? Do I feel comfortable in standing up for them? Am I open to the possibility of learning new truths that may cause me to rethink issues or even redefine my values? Am I able to consistently make and keep commitments to myself and others?

  8. Core 2 - Intent Intent matters. It grows out of character. We judge ourselves by our intentions and everyone else by their actions. We also judge others intent by our own belief systems and experience. Our perception of intent has a huge impact on trust. People often distrust us based on the conclusions they draw about what we do. It is important to actively influence the conclusions others draw by declaring our intent .

  9. Impact vs. Intent AWARE OF UNAWARE OF My intentions Other person s intentions Other person s impact on me My impact on the other

  10. Operating in Reality assessment STORY judgment what happened

  11. Core 3 Capabilities What capabilities do I have that make me credible and that inspire the trust and confidence in others? What experience have I had [or not had] in developing capabilities that affects the confidence I have in myself? What impact are factors such as technology and globalization having on the relevance of my current capabilities? What is my attitude and approach toward improving my current capabilities and gaining new ones?

  12. Left untended, knowledge and skill, like all assets, depreciate in value surprisingly quickly. David Maister

  13. Core 4 - Results Results matter! Results matter to your credibility. What kind of results am I currently producing? Do those results increase or diminish my personal credibility? If I were considering hiring someone, to what extent would that person s track record and current performance influence my decision? How good is my own track record? How likely would someone be to hire me based on it? How good am I at identifying desired results and executing effectively to accomplish those results? Does my performance inspire confidence and trust?

  14. Tips to Effective Communication Be clear about your purpose begin with the end in mind. Ask questions to truly gain understanding of what is up for the other person. Listen for types of language, things that reveal more about the person. (i.e. taskers or feelers ) Be willing to shift so that the other can connect with you. ~ because ~ I am the only person I know that I can change.

  15. Behaviors to building trust Talk Straight Demonstrate respect Create transparency Right Wrongs Show Loyalty Deliver Results Get Better Confront Reality Clarify Expectations Practice Accountability Listen First Keep Commitments Extend Trust

  16. SUMMARY Don t be fooled! TRUST AND RELATIONSHIP is the primary motivator. We are not thinking beings, we are feeling beings that think. Trust has a formula, and you can learn it with time, skill and the desire to learn!

  17. For more information or a free lunch & learn on this topic, contact: Brandie J. Hinen brandie@PowerhouseLearning.com (208) 316-7656

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