Enhancing Surgical Care Through Co-Management Strategies
Explore the benefits of co-management agreements in improving surgical care along the continuum. Learn about critical success factors, physician engagement, and shared decision-making strategies for achieving positive outcomes in perioperative programs.
- Surgical care
- Co-management agreements
- Physician engagement
- Perioperative programs
- Shared decision-making
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Co-Management: Successfully Improving Care Along the Surgical Continuum Gerald Biala, SCA Senior Vice President of Perioperative Services Matt Kossman, SCA Vice President of Perioperative Services Hillary Rosenfeld, SCA Director of Perioperative Services 1
The Partner of Choice for Leading Health Systems 45+ Health System Partners | 750K+ Surgical Procedures | $1.3+ Billion NPR 2
Learning Objectives Define the basics of co-management agreements Identify critical success factors in working with co-management arrangements Demonstrate how co-management agreements are utilized in partnering with physicians to achieve surgical integration 3
Shared Decision Making and Management Many publications/bond rating agencies citing the need for physician engagement Sg2, Innovation Snapshot: Integrating Physicians, Hospitals and Innovation, Nov 2011 Clinical culture can be a roadblock to health care innovation, so it is imperative to include physician leaders in innovation activities. These clinical leaders are instrumental in promoting more rapid positive change in organizational culture. Creating culture change among physicians generally plays to the characteristics physicians value in their life and work, including capitalizing on their variety of skills, their role as an expert and having responsibility for significant tasks. Becker s Hospital Review, Top 10 Strategic Initiatives for Hospitals in 2013 7. Explore new physician alignment strategies. Again, this initiative ties in with the move to population health management. Trying out new physician relationship strategies, such as physician-hospital organizations, clinical co-management, ACOs, employment or joint ventures can join hospitals and physicians together on the same platform and can be used to support the population health strategy as well as capture market share. "There are multiple vehicles for alignment. All of them are important and many play a role in the same marketplace. Fitch 2014 Outlook: Operational strategies to achieve the lowest possible cost per unit of service can help hospital credit ratings Moody s 7/2013: Concerns regarding physician alignment, supply costs, readiness for emphasis on value 4
Physician Engagement in Management Clinical Operational Strategic Quality/Safety Outcomes Enforcement of P&Ps Disease Specific Outcomes Staff Competency Utilization Management Efficiency Measures Cost Management Satisfaction Outcomes Program Development Physician Preferences Capital Investment Profitable Growth Effective physician alignment strategies can generate clinical, operational, and strategic improvements to perioperative programs to achieve positive margins on Medicare and increasingly fixed commercial reimbursement. Medical Chair / Directorships Medical Staff OR Committees Governance Councils Co-Management Agreements 6
Traditional Surgery Physician Alignment Models Co- Medical Chair/ Directorships Traditional OR Committees Governance Councils Management Agreements Fee for service arrangement with hospital Single point of engagement with physicians Oversight for quality of care often extended to management of resources Appointed members with limited involvement in final decision making and implementation Executive Committee with select members blending senior admin and physician leadership Decision making in a voluntary role A physician group contracted and paid to jointly manage resources Decision making authority with responsibility for implementation 7
The Unique Role of a Governance Council Senior Administration Governance Council OR Committee Hospital strategic planning Operational planning and management Focus on quality of patient care Surgical services strategic planning Performance improvement and monitoring Identification of needs for performance improvement Overall hospital performance Rapid response for decision making Input to governance council Hospital budget Department budget 8 YOUR SURGERY STRATEGY IMPLEMENTED
Common Clinical Co-Management Themes Align with physicians and grow market share Seek alternatives to traditional employment models Build a high-quality, lower-cost delivery model Implement alternative payment methodologies Optimize service line performance Disengaged physicians; non-inclusive decision making process Decreased focus and loss of interest after agreement signed 10
Physician Co-Management Evolution First Generation Co-Management Individual Hospital Hospital icon A First Generation co-management agreement is specific to one hospital and the participating physicians service line leader Results are contained to the individual hospital and physicians practicing therein Single or Multiple Specialties First generation co-management is focused on a single specialty or subspecialty goals and often lacks true physician integration extending into overall strategic planning 11
Co-Management Roles and Expectations Hospital Physicians Shared involvement of management and operations for individual or multiple service lines to achieve surgical integration Purpose is to provide leadership to improve quality and efficiency of care Management & Accountability Administrative services, medical director services, and quality improvement initiatives Surgical continuum Administrative team partnered with physicians in improving quality and operational indicators Compensation Quality improvement initiative targets established and compensation at risk based on performance Necessary clinical services are covered A hospital/physician alignment strategy to delivery greater quality and financial value along the surgical continuum of care Page 12 12
Example Co-Management Structure Executive Council Co- Management Agreement Hospital Physician LLC Medical Director Quality Finance Efficiency Operations Strategy 13
Economics of Co-Management Limited physician start-up, ~$3K per participant Physician ROI ~40% Hospital ROI 25% to 50% Hospital ROI achieved through benefits of physician alignment: Population health management Accountable care organization Strategic planning/growth Efficiency improvements Expense management 14
Factors for Successful Co-Management Transparency and cooperation between all parties Balance needs of hospital and physician leaders with industry dynamics, evolving business models Collaborative development of strategic plans Common language, objectives, and attainable goals Recognition and acceptance of baseline data Effective leadership structure and commitment to delivery Be intuitive 15
Implementation Expectations Program Maturity Pre-Signing First and Second Year Succeeding Years Focus Defining co- management focus and goals while establishing trust Organization and clarity around goals; building successful partnerships between different physician practices and hospital leaders Program evolution into strategic areas across multiple sites and specialties Outcomes Heavy investment in establishing structure, data analysis, and setting base line measures Early results achieved through collaboration and alignment of financial and clinical objectives Achievement of quantifiable results; positive ROI 16
Achieving Surgical Integration through Co-Management Multispecialty Physician collaboration Disease management Evidence-based protocols and robust scoreboards Primary Care Physician Surgeon Pre, Peri, Post Operative Planning Transition Planning Leverage community resources Return to functionality Stewardship of clinical and financial resources 18
Surgical Integration: Strategic Benefits Physicians more inclined to implement operational & quality improvements for other patients Simplifies surgical coordination for physicians Decrease in total costs of care Value Delivery Strengthens the link between hospital and post-acute care Patients appreciate a more seamless care network Patient Experience Hospitals become good partners for bundled payments, ACOs, narrow network arrangements, self-insured entities Segue into commercial payer partnerships Payer Essentiality Source: Harris, Elizonda, & Isdaner. January 2013. Medicare Bundled Payment: What is it worth to you? Healthcare Financial Management Association. 19
Surgical Integration: Interdependence Along the Surgical Continuum Pre-Surgery Day of Surgery Post-Surgery Transition Planning Deliver progress notes to surgeon and PCP; coordinate post-acute destination Transition Planning Finalize post-operative rehab & pain management program Disease Management Develop evidence-based pre-peri- post operative protocols Care Management Multidisciplinary physician planning and collaboration of pre- & post- surgical care plan Utilization Management Identify and steer to optimized network of rehab partners Operational Optimization Quarterly clinical case review of exceptions Operational Optimization Throughput efficiency, costs per case Care Management 1:1 coaching of high-readmission risk patients Transition Planning Optimize site of surgery, post-acute placement Utilization Management Appropriate pre-op testing and surgical setting to maximize margins Strategic Planning Assemble and lead a multi-disciplinary team of stakeholder sponsors Help replicate capitated episode model with top payers Enhance ancillary network where value gaps exist 20
Physician Co-Management: A Strategy for Surgical Integration Improve efficiency Drive volume Create value Leverage physician engagement to eliminate waste and unnecessary cost across the surgical continuum Implement model that allows providers to keep more of the savings, reinforcing alignment Increase patient satisfaction, reduce leakage to competitors through coordination of surgical care continuum Capture health plan and employer market share through narrow networks and member incentives Partnership strengthens coordination between hospital, community, and post-acute stakeholders Align surgical strategic plan with industry dynamics for better outcomes, patient satisfaction, and lower total costs of care 21
Physician Co-Management Evolution Second Generation Co-Management Multiple Hospitals/Health System A Second Generation co-management agreement adds to the core by integrating additional hospitals and physicians to expand the surgical care continuum Hospital icon Hospital icon Patient outcomes and operating efficiencies are optimized through implementation of comprehensive Utilization, Disease, Periop, and Transition management across the entire community as part of the health system surgical integration strategy Hospital icon ASCs & HOPDs Engaging physicians in a second-generation co-management agreement is an ideal tactic for surgical population management, ACOs, bundled payment strategies, and value-based purchasing 22
Expanding Co-Management Agreements Across Continuum Designing third iteration of co- management service agreement Embed standardized protocols to align resources, costs, and outcomes with contemporary reimbursement Empower physicians to lead the way in increasing risk capacity to prepare for surgical population management Health System Service Line Proactively engage payers and employers to e Contract 23
Case Studies 24
Case Study: Florida Hospital Carrollwood Adventist Health System System Profile Co-Management Outcomes Process Realignment of co-management with newly developed perioperative governance structure provided integration of initiatives and expanded authority Educational programs on management process and roles/expectations of physicians, hospital leaders and staff Committees and task forces established for action Outcomes Improved case on time starts from 36% to 95% 9 OR hospital, heavily focused on orthopedics Large orthopedics group engaged in clinical co-management agreement Multiple in-efficiencies and disenfranchisement with perioperative leadership Hospital seeking to grow surgery volume and expand market share Achieved consistent 100% SCIP measures and reduced surgical site infections rates from 2.73% to 0.8% Improved patient satisfaction for four key physician measures from 36th percentile to 90th percentile Hospital experienced a 10% increase in surgical case volume as a result of improved schedule management resulting in approval to add 3 additional OR suites 25
Case Study: Genesys Health System Ascension Health System Profile Design and Manage Co-Management Relationships Process Physicians engaged to manage perioperative resources Integrated leading management and clinical practice Developed clinician led supply/implant expense management Outcomes Improved efficiency and quality measures 85% OR utilization (from 65%) 20 minute average turnover 95% on-time starts 90% or better SCIP scores Reduced labor and implant expenses Coordination of care across continuum for pre-surgical and postoperative care of the diabetic patient Active engagement on Quarterly Strategic Planning with Primary Care Physicians linked to Operational tactics allowing for capturing of surgical cases leaving community 450 bed regional medical center 20,000 surgical cases across three operating room sites Established 3 co-management companies with one overall Coordinating Council Contracting economy with decreasing market share and surgery volumes 26
TriHealth: Integrated Health System System Profile Co-Management Outcomes Process Leadership development for transition of new perioperative director Formation of daily huddle and planning to add cases and consolidate to maximize utilization Strategic planning related to right case/right location initiative, development of laparoscopic center of excellence Outcomes Improved efficiency and quality measures SCIP measures 100% Turnover times <15 minutes 25% decrease in instrument repair expense First case on-time starts 88% Implementation of case profitability analytics, scheduling and optimization models, financial and operational benchmarking, and quality best practices Bethesda North: 17 OR hospital Good Samaritan: 22 OR hospital Bethesda Surgery Center: 4 OR HOPD Co-management agreement includes >30 physicians managing clinical, operational, business, and quality aspects of surgical hospital/HOPD in conjunction with TriHealth and SCA Development of health system wide perioperative council 27
Q & A Gerry Biala Matt Kossman VP, Perioperative Services Surgical Care Affiliates 404-617-5734 matt.kossman@scasurgery.com SVP, Perioperative Services Surgical Care Affiliates 772-713-3278 gerald.biala@scasurgery.com Hillary Rosenfeld Director, Perioperative Services Surgical Care Affiliates 276-759-3446 hillary.rosenfeld@scasurgery.com 28
